{"id":21147,"date":"2023-01-11T10:24:06","date_gmt":"2023-01-11T10:24:06","guid":{"rendered":"https:\/\/www.nixxis.com\/?p=21147"},"modified":"2025-12-19T15:04:21","modified_gmt":"2025-12-19T14:04:21","slug":"cx-news-le-nouveau-client-23-0-boostez-votre-cx-en-2023-grace-a-des-indicateurs-actionnables","status":"publish","type":"post","link":"https:\/\/www.nixxis.com\/fr\/cx-news-le-nouveau-client-23-0-boostez-votre-cx-en-2023-grace-a-des-indicateurs-actionnables\/","title":{"rendered":"Le nouveau client 23.0 : Boostez votre CX en 2023 gr\u00e2ce \u00e0 des indicateurs actionnables"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21147\" class=\"elementor elementor-21147\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-205e0a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"205e0a9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d918d0c\" data-id=\"d918d0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78babb0 elementor-widget elementor-widget-text-editor\" data-id=\"78babb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.nixxis.com\/fr\/blog\/\">&lt; Revenir au blog<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e1a9be8\" data-id=\"e1a9be8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c91ea2 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-post-info\" data-id=\"8c91ea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b43a73c elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t20\/12\/2023\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33ca5f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"33ca5f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-171a3e7\" data-id=\"171a3e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9543ff8 elementor-widget elementor-widget-heading\" data-id=\"9543ff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Le nouveau client 23.0 : Boostez votre CX en 223 gr\u00e2ce \u00e0 des indicateurs actionnables<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-e237744 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"e237744\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e136e7d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"e136e7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91a8b1c elementor-widget elementor-widget-spacer\" data-id=\"91a8b1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7272828 elementor-widget elementor-widget-text-editor\" data-id=\"7272828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><a href=\"#Partie1\"><span style=\"color: #ffffff;\">Le client 2023 s&rsquo;habille en Prada<\/span><\/a><\/li>\n<li><a href=\"#Partie2\"><span style=\"color: #ffffff;\">Qui est le client 2023 ?<\/span><\/a><\/li>\n<li><a href=\"#Partie3\"><span style=\"color: #ffffff;\">Quelles implications pour les centres d&rsquo;appel ?<\/span><\/a><\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4d3844 elementor-widget elementor-widget-spacer\" data-id=\"c4d3844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-abea850 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"abea850\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1992738\" data-id=\"1992738\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a81bde elementor-widget elementor-widget-heading\" data-id=\"0a81bde\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Partie1\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Le client 2023 s'habille en Prada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b534d1f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"b534d1f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ee4cfe\" data-id=\"2ee4cfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-499b8fa elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"499b8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le client 2023 est profond\u00e9ment fatigu\u00e9 et lass\u00e9 face \u00e0 une grande charge mentale. Autant dire qu\u2019au vu de la conjoncture \u00e9conomique actuelle, ces deux derni\u00e8res ann\u00e9es ont \u00e9t\u00e9 le floril\u00e8ge de cr\u00e9ativit\u00e9 pour tendre \u00e0 performer et susciter l\u2019action d\u2019achat aupr\u00e8s de nos prospects. Nos clients sont donc sursollicit\u00e9s de diverses mani\u00e8res et sur des canaux toujours plus diversifi\u00e9s.\u00a0\u00a0<\/p>\n<p>Rationalit\u00e9, imm\u00e9diatet\u00e9, demande de consid\u00e9ration, le client 23.0 s\u2019apparente \u00e0 une parfaite synth\u00e8se des bouleversements retentissants des deux derni\u00e8res ann\u00e9es. Sans rappeler la crise sanitaire qui a chamboul\u00e9 toutes les sph\u00e8res de notre vie tant \u00e9conomique, politique, sociale que priv\u00e9e, les conflits arm\u00e9s proches des fronti\u00e8res europ\u00e9ennes nous obligent \u00e0 revoir certaines de nos priorit\u00e9s, et nous poussent \u00e0 sortir de nos zones de confort parfois tr\u00e8s compliqu\u00e9es \u00e0 quitter.\u00a0\u00a0<\/p>\n<p>Comment maintenir et booster votre satisfaction client dans ce contexte \u00e9trange ? On vous donne enfin les indicateurs actionnables pour y parvenir : \u00a0<\/p>\n<ol>\n<li>La raison avant l\u2019action \u00a0<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Omnipr\u00e9sence \u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Consid\u00e9ration et nuturing \u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Quel impact pour les call &amp; contact center\u202f? \u00a0<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Pragmatisme, efficacit\u00e9 et personnalisation\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>La technologie au service de l\u2019imm\u00e9diatet\u00e9<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Une solution omnicanale\u00a0 \u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>L\u2019on-premise au placard\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>CX 2023\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-817ccad elementor-widget elementor-widget-heading\" data-id=\"817ccad\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Partie2\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Qui est le client 2023 ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5eecfb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"5eecfb3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5edb749\" data-id=\"5edb749\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7edf10 elementor-widget elementor-widget-heading\" data-id=\"d7edf10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">a) La raison avant l'action<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3caaa8c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"3caaa8c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a81fd1\" data-id=\"1a81fd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba869df elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ba869df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Fini les achats compulsifs, les prises de d\u00e9cisions impulsives, place \u00e0 la r\u00e9flexion. Voil\u00e0 l\u2019une des principales r\u00e9solutions 2023 pour grand nombre de nos clients. Beaucoup d\u2019entreprises doivent revoir certaines de leurs priorit\u00e9s financi\u00e8res, ce qui poussent beaucoup de dirigeants \u00e0 renforcer le processus de d\u00e9cision pour plus d\u2019actions raisonn\u00e9es. Moins de d\u00e9pense superflue, priorit\u00e9 \u00e0 l\u2019essentiel, mais l\u2019essentiel qualitatif. Il faut que l\u2019investissement soit rentable et durable.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86106da elementor-widget elementor-widget-heading\" data-id=\"86106da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">b) L'omnipr\u00e9sence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e878b50 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e878b50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le client 23.0 est pr\u00e9sent partout, tout le temps. Press\u00e9 et stress\u00e9, il cherche \u00e0 recevoir la r\u00e9ponse \u00e0 sa question le plus vite possible au moyen de tous les canaux mis \u00e0 sa disposition. Tant en voix, qu\u2019en discussion instantan\u00e9e tel que chatbot, r\u00e9seaux sociaux, il faut \u00eatre r\u00e9actif sur tous les fronts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84e6685 elementor-widget elementor-widget-heading\" data-id=\"84e6685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">c) Consid\u00e9ration et nurturing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66f1296e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"66f1296e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbdfb49\" data-id=\"bbdfb49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86b7df4 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"86b7df4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u2019apr\u00e8s le rapport CX Trends 2023 par Qualtrics, 63% des clients, tous secteurs confondus, demandent aux entreprises de mieux les \u00e9couter. Lorsqu\u2019on s\u2019int\u00e9resse aux avis concernant les services clients, les sond\u00e9s se disent tr\u00e8s souvent insatisfait d\u00fb au manque d\u2019empathie d\u00e9montr\u00e9 par le service en question. Les clients attendent aujourd\u2019hui d\u2019\u00eatre \u00e9cout\u00e9s et pris au s\u00e9rieux. Plus question de se renvoyer la balle de service en service, le taux de r\u00e9solution au premier appel ici est directement concern\u00e9. On attend de vos agents qu\u2019ils soient \u00e0 la fois empathiques, en optimisant leur temps pour \u00e9couter attentivement la requ\u00eate de client, mais aussi de d\u00e9montrer une comp\u00e9tence accrue pour pouvoir r\u00e9pondre rapidement et efficacement.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62edab1 elementor-widget elementor-widget-heading\" data-id=\"62edab1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Partie3\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Quelles implications pour les centres d'appel ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14941a9 elementor-widget elementor-widget-heading\" data-id=\"14941a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">a) Pragmatisme, efficacit\u00e9 et personnalisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1297b elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7f1297b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p id=\"h-le-client-2023-s-habille-en-prada\" class=\"wp-block-heading\">Je comprends que cela semble beaucoup, et croyez-moi, \u00e7a l&rsquo;est. Mais ce n&rsquo;est pas impossible. Pour que cela se concr\u00e9tise, vos agents doivent avoir toutes les informations sur les besoins des\u00a0clients afin d&rsquo;anticiper les centres int\u00e9r\u00eats potentiels.\u00a0 \u00a0<\/p><p>Voici donc quelques actions concr\u00e8tes \u00e0 mettre en place pour y arriver : \u00a0<\/p><ul><li>Permettre \u00e0 vos agents d&rsquo;acc\u00e9der \u00e0 l&rsquo;historique des chats\/appels pour qu&rsquo;ils puissent \u00e9couter ou lire les conversations pr\u00e9c\u00e9dentes qu&rsquo;ils ont entretenues\u00a0avec les clients\u00a0<\/li><li>Disposer d&rsquo;un script li\u00e9 \u00e0 votre CRM pour stocker les informations des \u00e9changes avec les clients et ainsi conserver les donn\u00e9es.<\/li><li>Disposer d&rsquo;une solution qui vous permet de configurer un agent pr\u00e9f\u00e9r\u00e9 en fonction des besoins de votre entreprise (par exemple, les appels des clients peuvent \u00eatre redirig\u00e9s vers le dernier agent avec lequel ils ont parl\u00e9, ou aller plus loin dans le funky gr\u00e2ce \u00e0 cette fonctionnalit\u00e9 et imaginer des agents sp\u00e9cifiques pour les clients VIP).<\/li><li>Fournir des informations et faire remonter les cases en moins de 2 minutes, surtout si vous travaillez dans le recouvrement de cr\u00e9ances, les assurances ou le service apr\u00e8s-vente. Optez pour une solution qui peut automatiser ces t\u00e2ches en reliant vos activit\u00e9s entre elles, et ce, en fonction du degr\u00e9 de qualification choisi par l&rsquo;agent, int\u00e9grant votre CRM pour une mise \u00e0 jour en direct des informations.<\/li><\/ul><p>De m\u00eame, l&rsquo;attente n&rsquo;est plus une option pour nos clients 2023 ! Le \u00ab\u00a0veuillez patienter, vous \u00eates le num\u00e9ro 7 dans la file d\u2019attente\u00a0\u00bb doit \u00eatre supprim\u00e9 une fois pour toutes. Nous allons probablement r\u00e9p\u00e9ter cela souvent, mais trouvez une solution de centre d&rsquo;appels avec un SVI qui d\u00e9chire (ne cherchez pas midi \u00e0 quatorze heures, il est sous vos yeux) et qui int\u00e8gre les caract\u00e9ristiques essentielles :\u00a0\u00a0<\/p><ul><li>Des opportunit\u00e9s de rappel lorsque le d\u00e9bordement est d\u00e9clench\u00e9 dans vos campagnes.<\/li><li>Adapt\u00e9 \u00e0 chacune de vos activit\u00e9s d&rsquo;appel (inutile d&rsquo;avoir un SVI qui indique le service de recouvrement de cr\u00e9ances dans son menu si le num\u00e9ro appel\u00e9 par votre client est celui du service client\u00e8le).<\/li><li>Capable de lancer des messages flash que vous pouvez configurer librement lorsque vous avez des pics d&rsquo;activit\u00e9s.<\/li><li>Qui transmet les appels aux agents en fonction de leurs comp\u00e9tences et non \u00e0 n&rsquo;importe quel gars du centre d&rsquo;appels qui n&rsquo;a aucune id\u00e9e de ce qu&rsquo;il doit dire.<\/li><li>Qui interagit avec une solution qui tient compte de vos autres campagnes (disons que vous avez des activit\u00e9s entrantes et sortantes et que l&rsquo;un de vos prospects potentiels vous a appel\u00e9 pr\u00e9c\u00e9demment pour fixer un rendez-vous, ce serait un peu g\u00eanant de l&rsquo;appeler ensuite dans une campagne sortante).<\/li><li>Param\u00e9trable avant et apr\u00e8s les appels pour diffuser une enqu\u00eate de satisfaction, l\u2019envoi d\u2019un SMS ou un e-mail de confirmation\/de r\u00e9cap.\u00a0<\/li><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul><p>Soyez proactif avec vos clients et ne proposez pas un simple service apr\u00e8s-vente ! Prenez de l&rsquo;avance en configurant des campagnes sortantes pour :<\/p><ul><li>Les appeler suite \u00e0 un achat selon votre secteur d&rsquo;activit\u00e9 (un suivi apr\u00e8s 30 jours pour les secteurs B2C. Pour les secteurs B2B vous pouvez programmer une campagne de suivi sur 30 jours, 3 mois, 6 mois, 9 mois.,1 an). Dans Nixxis Contact Suite, vous pouvez envoyer automatiquement des contacts dans des s\u00e9quences de nurturing en fonction de leur qualification.<\/li><li>Si vous g\u00e9rez un e-commerce, appelez vos paniers abandonn\u00e9s et doublez vos conversions !<\/li><li>Ce ne sont l\u00e0 que quelques id\u00e9es, mais les possibilit\u00e9s d&rsquo;offrir un excellent service \u00e0 la client\u00e8le sont infinies ! Contactez-nous pour en savoir plus !\ud83d\ude0a\u00a0\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146d5be elementor-widget elementor-widget-heading\" data-id=\"146d5be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">b) La technologie au service de l'imm\u00e9diatet\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b7f23f4 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4b7f23f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>C&rsquo;est l\u00e0 que l&rsquo;automatisation devient votre meilleur ami. L&rsquo;auto assistance est tr\u00e8s appr\u00e9ci\u00e9e par le client 2023. Gr\u00e2ce \u00e0 elle, vous pouvez d\u00e9sormais \u00eatre sur tous les canaux en m\u00eame temps ! Gr\u00e2ce \u00e0 sa facilit\u00e9 de mise en place, fournissez rapidement des r\u00e9ponses \u00e0 votre client \u00e0 partir de votre FAQ. Optez l\u2019usage de cette fonction pour les demandes simples et transf\u00e9rez les demandes plus complexes \u00e0 vos agents.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3be031b elementor-widget elementor-widget-heading\" data-id=\"3be031b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">c) Une solution omnicanale<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d35b305 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d35b305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>C&rsquo;est peut-\u00eatre du r\u00e9chauff\u00e9, mais pourtant tellement essentiel. Toujours dans un souci d\u2019efficience et de satisfaction client, une solution de centre de contact se doit aujourd\u2019hui d\u2019\u00eatre omnicanale pour plusieurs raisons :\u00a0\u00a0<\/p><ul><li>Permettre \u00e0 vos agents de pouvoir g\u00e9rer tous les flux de communications sur une seule et m\u00eame plateformes, en m\u00eame temps.<\/li><li>Offrir \u00e0 vos clients la meilleure exp\u00e9rience client possible. Imaginons que vous ayez un probl\u00e8me avec votre dernier achat, vous contacterez la marque sur Facebook, sur le chat de leur site web, par e-mail et enfin par t\u00e9l\u00e9phone dans l&rsquo;espoir d&rsquo;obtenir une r\u00e9ponse le plus rapidement possible. La m\u00eame logique doit s&rsquo;appliquer \u00e0 votre centre d&rsquo;appels et ainsi faire grimper en fl\u00e8che votre taux de r\u00e9solution au premier contact\u202f!<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a03550 elementor-widget elementor-widget-heading\" data-id=\"7a03550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">d) L'on-premise au placard<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49b4bd elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f49b4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une bonne CX commence par une bonne exp\u00e9rience employ\u00e9e. Au cours des trois derni\u00e8res ann\u00e9es, le cloud s&rsquo;est impos\u00e9 avec des capacit\u00e9s \u00e9tonnantes telles que la r\u00e9duction des co\u00fbts, l&rsquo;\u00e9volutivit\u00e9 et bien d&rsquo;autres encore, que vous pouvez lire dans notre article sur\u00a0<a href=\"https:\/\/www.nixxis.com\/fr\/hebergement-cloud-vs-on-premise-vs-cloud-hybride-pour-votre-solution-de-centre-dappels-faites-le-meilleur-choix\/\" data-type=\"post\" data-id=\"21087\">la comparaison entre le cloud et l&rsquo;on-premise<\/a>. Il a surtout permis aux employ\u00e9s d&rsquo;avoir un meilleur \u00e9quilibre entre vie professionnelle et vie priv\u00e9e en cr\u00e9ant des possibilit\u00e9s\u00a0de travail \u00e0 distance. Ce changement subtil a en fait acc\u00e9l\u00e9r\u00e9 la n\u00e9cessit\u00e9 pour les entreprises d&rsquo;avoir de meilleures politiques en mati\u00e8re d&rsquo;exp\u00e9rience des employ\u00e9s. Et nous savons tous que des employ\u00e9s heureux font des clients heureux.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9379aea elementor-widget elementor-widget-heading\" data-id=\"9379aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">e) La TC ou la CX 23.0<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32eee8c elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"32eee8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour continuer sur l&rsquo;exp\u00e9rience des employ\u00e9s, 2023 est l&rsquo;\u00e8re de l&rsquo; \u00ab\u00a0exp\u00e9rience totale\u00a0\u00bb. En plus de fournir un excellent service client, vous devez cr\u00e9er une exp\u00e9rience \u00e0 360 degr\u00e9s en incluant les v\u00e9ritables h\u00e9ros d&rsquo;une excellente CX : Vos agents et partenaires. L&rsquo; \u00ab\u00a0exp\u00e9rience totale\u00a0\u00bb fait fureur et vise \u00e0 am\u00e9liorer les processus de travail ainsi que les exp\u00e9riences de tous les acteurs\u00a0de votre entreprise.\u00a0 \u00a0<\/p><p>Chez Nixxis, nous pla\u00e7ons l&rsquo;exp\u00e9rience de vos agents et de vos clients au c\u0153ur de notre solution. En plus de vous fournir un logiciel stable, fiable et \u00e9volutif, nous avons conceptualis\u00e9 notre solution pour tirer le meilleur de vos agents, de votre base de donn\u00e9es et ainsi transformer votre centre d&rsquo;appels en une joyeuse machine \u00e0 productivit\u00e9.\u00a0 \u00a0<\/p><p><a href=\"https:\/\/www.nixxis.com\/fr\/contacter\/\" data-type=\"page\" data-id=\"7025\">Prenez contact avec nous\u00a0<\/a>pour envoyer votre CX dans les \u00e9toiles !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c60be7b wpr-stt-btn-align-fixed wpr-stt-btn-align-fixed-right elementor-widget elementor-widget-wpr-back-to-top\" data-id=\"c60be7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-back-to-top.default\">\n\t\t\t\t\t<div class=\"wpr-stt-wrapper\"><div class='wpr-stt-btn' data-settings='{&quot;animation&quot;:&quot;slide&quot;,&quot;animationOffset&quot;:&quot;0&quot;,&quot;animationDuration&quot;:&quot;200&quot;,&quot;fixed&quot;:&quot;fixed&quot;,&quot;scrolAnim&quot;:&quot;800&quot;}'><span class=\"wpr-stt-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-cb4aa7c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"cb4aa7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d82e21 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5d82e21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfbd181 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"bfbd181\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec95f24 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"ec95f24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c21aa3 elementor-widget elementor-widget-image\" data-id=\"4c21aa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Luc-Jacobs.webp\" class=\"attachment-large size-large wp-image-47161 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Luc-Jacobs.webp 200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Luc-Jacobs-150x150.webp 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" data-has-transparency=\"false\" data-dominant-color=\"9ba5aa\" style=\"--dominant-color: #9ba5aa\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6cea6a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"f6cea6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8840f46 elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"8840f46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/lucfrancisjacobs\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"786\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1.webp\" class=\"attachment-large size-large wp-image-56597 has-transparency\" alt=\"\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1.webp 966w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1-300x295.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1-768x754.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"3e8bd5\" style=\"--dominant-color: #3e8bd5\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e861532 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"e861532\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f7fea elementor-widget elementor-widget-heading\" data-id=\"37f7fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A propos de l'auteur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c833be elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c833be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00e9sident de Nixxis, Luc est un visionnaire de l\u2019exp\u00e9rience client augment\u00e9e par l\u2019intelligence artificielle. Au quotidien, il allie sa passion pour l\u2019innovation et son sens aigu de la strat\u00e9gie. Sous son impulsion, Nixxis s\u2019impose comme un acteur de r\u00e9f\u00e9rence dans la transformation digitale de la relation client, en pla\u00e7ant la technologie au service de l\u2019humain et de la performance durable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be4a24c elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"be4a24c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-60a5ea5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"60a5ea5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1680f99 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"1680f99\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d53a714 elementor-widget elementor-widget-image\" data-id=\"d53a714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Luc-Jacobs.webp\" class=\"attachment-large size-large wp-image-47161 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Luc-Jacobs.webp 200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Luc-Jacobs-150x150.webp 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" data-has-transparency=\"false\" data-dominant-color=\"9ba5aa\" style=\"--dominant-color: #9ba5aa\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68dce95 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"68dce95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c113c4 elementor-widget-laptop__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"9c113c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/lucfrancisjacobs\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"786\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1.webp\" class=\"attachment-large size-large wp-image-56597 has-transparency\" alt=\"\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1.webp 966w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1-300x295.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-1-768x754.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"3e8bd5\" style=\"--dominant-color: #3e8bd5\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6da6e73 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"6da6e73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-044d21e elementor-widget elementor-widget-heading\" data-id=\"044d21e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A propos de l'auteur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6a0575 elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c6a0575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00e9sident de Nixxis, Luc est un visionnaire de l\u2019exp\u00e9rience client augment\u00e9e par l\u2019intelligence artificielle. Au quotidien, il allie sa passion pour l\u2019innovation et son sens aigu de la strat\u00e9gie. Sous son impulsion, Nixxis s\u2019impose comme un acteur de r\u00e9f\u00e9rence dans la transformation digitale de la relation client, en pla\u00e7ant la technologie au service de l\u2019humain et de la performance durable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-209e139 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"209e139\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a0970a4\" data-id=\"a0970a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6ed168 elementor-widget elementor-widget-heading\" data-id=\"c6ed168\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Partagez ce contenu sur vos r\u00e9seaux favoris !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c59b8b4 elementor-share-buttons--shape-rounded elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"c59b8b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div 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85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c73d6d elementor-widget elementor-widget-heading\" data-id=\"6c73d6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Int\u00e9ress\u00e9 par nos solutions ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad8e400 elementor-align-center elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"ad8e400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/contacter\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b16fd3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5b16fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5d0426 uppercase elementor-widget elementor-widget-heading\" data-id=\"c5d0426\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Articles r\u00e9cents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ab9772 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"0ab9772\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-57063 post type-post status-publish format-standard has-post-thumbnail hentry category-actualite-sectorielle category-call-contact-center-news category-cx-news tag-call-center tag-centre-dappels tag-centre-de-contact tag-demarchage-telephonique tag-experience-client tag-prospection-telephonique tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-57065 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-2048x1364.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"5b5663\" style=\"--dominant-color: #5b5663;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" >\n\t\t\t\tD\u00e9marchage t\u00e9l\u00e9phonique :\u00a0ce\u00a0que\u00a0changera la Loi du 11 ao\u00fbt 2026 pour les centres d&rsquo;appels\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" aria-label=\"En savoir plus sur D\u00e9marchage t\u00e9l\u00e9phonique :\u00a0ce\u00a0que\u00a0changera la Loi du 11 ao\u00fbt 2026 pour les centres d&rsquo;appels\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13 f\u00e9vrier 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-57006 post type-post status-publish format-standard has-post-thumbnail hentry category-actualite-sectorielle category-call-contact-center-news category-cx-news category-ia category-intelligence-artificielle tag-call-center tag-centre-dappels tag-centre-de-contact tag-experience-client tag-hyperpersonnalisation tag-ia tag-intelligence-artificielle tag-relation-client tag-service-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-57033 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends.webp 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"7e9db0\" style=\"--dominant-color: #7e9db0;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" >\n\t\t\t\tRelation client 2026 : les grandes tendances qui redessinent les fronti\u00e8res du secteur\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" aria-label=\"En savoir plus sur Relation client 2026 : les grandes tendances qui redessinent les fronti\u00e8res du secteur\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t3 f\u00e9vrier 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-55173 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news-3 category-product-features tag-call-center tag-dialer tag-numerotation tag-power-dialer tag-predictive-dialer tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-768x513.webp\" class=\"attachment-medium_large size-medium_large wp-image-55202 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-768x513.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-1536x1025.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-2048x1367.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"9d9f9a\" style=\"--dominant-color: #9d9f9a;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" >\n\t\t\t\tDu pr\u00e9dictif au power, comment le dialer de Nixxis am\u00e9liore-t-il vos performances\u00a0?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" aria-label=\"En savoir plus sur Du pr\u00e9dictif au power, comment le dialer de Nixxis am\u00e9liore-t-il vos performances\u00a0?\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12 novembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-52559 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news-3 category-sector-news tag-etablissements-de-sante tag-hopitaux tag-laboratoires tag-medico-social tag-relation-client tag-sante tag-standard-telephonique\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"511\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-768x511.webp\" class=\"attachment-medium_large size-medium_large wp-image-52561 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-768x511.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-300x199.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-1024x681.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-1536x1021.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-2048x1362.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"969b92\" style=\"--dominant-color: #969b92;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" >\n\t\t\t\tPourquoi Nixxis est la solution de standard t\u00e9l\u00e9phonique pr\u00e9f\u00e9r\u00e9e des acteurs de la sant\u00e9 ?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" aria-label=\"En savoir plus sur Pourquoi Nixxis est la solution de standard t\u00e9l\u00e9phonique pr\u00e9f\u00e9r\u00e9e des acteurs de la sant\u00e9 ?\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t23 septembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-47589 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news category-ia category-intelligence-artificielle tag-analyse-de-sentiments tag-analyse-par-mot-cle tag-centre-de-contact tag-ia tag-intelligence-artificielle tag-relation-client tag-resume-de-la-conversation tag-transcription-speech-to-text\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-47614 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-1536x1024.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-2048x1365.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"5b5653\" style=\"--dominant-color: #5b5653;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" >\n\t\t\t\tTranscription speech-to-text : optimisez votre relation client avec l\u2019IA int\u00e9gr\u00e9e \u00e0 Nixxis\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" aria-label=\"En savoir plus sur Transcription speech-to-text : optimisez votre relation client avec l\u2019IA int\u00e9gr\u00e9e \u00e0 Nixxis\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12 juin 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-47514 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-call-contact-center-news-3 category-cx-news-3 category-event-2 tag-agora-groupe tag-agora-news-experience-client tag-cx tag-experience-client tag-gala tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/nixxis-au-gala-des-directeurs-de-lexperience-client-un-engagement-au-service-de-lexcellence\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024-768x432.webp\" class=\"attachment-medium_large size-medium_large wp-image-47516 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024-768x432.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024-300x169.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024.webp 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"3f386c\" style=\"--dominant-color: #3f386c;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/nixxis-au-gala-des-directeurs-de-lexperience-client-un-engagement-au-service-de-lexcellence\/\" >\n\t\t\t\tNixxis au Gala des Directeurs de l&rsquo;Exp\u00e9rience Client : Un engagement au service de l&rsquo;excellence\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/nixxis-au-gala-des-directeurs-de-lexperience-client-un-engagement-au-service-de-lexcellence\/\" aria-label=\"En savoir plus sur Nixxis au Gala des Directeurs de l&rsquo;Exp\u00e9rience Client : Un engagement au service de l&rsquo;excellence\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t20 mai 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&lt; Revenir au blog Le nouveau client 23.0 : Boostez votre CX en 223 gr\u00e2ce \u00e0 des indicateurs actionnables Le client 2023 s&rsquo;habille en Prada<\/p>\n","protected":false},"author":1,"featured_media":32831,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[156],"tags":[124,122,123],"class_list":["post-21147","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-news-3","tag-cx","tag-experience-client","tag-satisfaction-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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