{"id":41118,"date":"2025-05-06T12:41:28","date_gmt":"2025-05-06T10:41:28","guid":{"rendered":"https:\/\/www.nixxis.com\/?p=41118"},"modified":"2025-12-18T18:28:57","modified_gmt":"2025-12-18T17:28:57","slug":"ameliorer-votre-experience-client-astuces","status":"publish","type":"post","link":"https:\/\/www.nixxis.com\/fr\/ameliorer-votre-experience-client-astuces\/","title":{"rendered":"Am\u00e9liorer votre exp\u00e9rience client : 5 astuces"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"41118\" class=\"elementor elementor-41118\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dedbcbd elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dedbcbd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b6691f\" data-id=\"0b6691f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88f508b elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"88f508b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.nixxis.com\/fr\/blog\/\">&lt; Revenir au blog<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b2143c3\" data-id=\"b2143c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24978b4 elementor-align-right elementor-mobile-align-right elementor-widget-mobile__width-initial elementor-widget elementor-widget-post-info\" data-id=\"24978b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b43a73c elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>06\/05\/2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c920ba elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"2c920ba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c473a92\" data-id=\"c473a92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7b0b2b elementor-widget elementor-widget-heading\" data-id=\"e7b0b2b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"partie1\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">5 astuces pour am\u00e9liorer votre exp\u00e9rience client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-96194b5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"96194b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b8ed0f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3b8ed0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a8aa4 elementor-widget elementor-widget-spacer\" data-id=\"c7a8aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61bb9ec elementor-widget elementor-widget-text-editor\" data-id=\"61bb9ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#Hyperpersonnalisation\">L&rsquo;hyperpersonnalisation au service d\u2019une exp\u00e9rience client unique<\/a><\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#Experienceclient\">\u00c9viter les r\u00e9p\u00e9titions pour fluidifier l\u2019exp\u00e9rience client<\/a><\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#Confiance\">Protection des donn\u00e9es : un pilier de la confiance client<\/a><\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#Rappelsintelligents\">Rappels intelligents et prioris\u00e9s pour une exp\u00e9rience client sans friction<\/a><\/span><\/p><\/li><li><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#Parcoursomnicanal\">Un parcours omnicanal coh\u00e9rent pour une exp\u00e9rience client continue<\/a><\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f0b0e elementor-widget elementor-widget-spacer\" data-id=\"d3f0b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-837e20e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"837e20e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0ee2a0\" data-id=\"f0ee2a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d93e27 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4d93e27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019exp\u00e9rience client est vou\u00e9e \u00e0 de perp\u00e9tuels changements. En effet, les consommateurs de plus en plus connect\u00e9s ont adopt\u00e9 de nouvelles mani\u00e8res de communiquer. Les entreprises doivent donc s\u2019adapter \u00e0 ces changements.<\/p><p>\u27a1\ufe0fVoici\u00a05 astuces pour am\u00e9liorer son exp\u00e9rience client :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbcde9 elementor-widget elementor-widget-heading\" data-id=\"fcbcde9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Hyperpersonnalisation\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. L'hyperpersonnalisation au service d\u2019une exp\u00e9rience client unique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb049ec elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb049ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"360\" data-end=\"690\">Partons d&rsquo;un constat simple : nos messageries email sont satur\u00e9s de messages commerciaux standardis\u00e9s. Comment voulez-vous pouvoir contacter vos clients en envoyant le m\u00eame message que 10 autres soci\u00e9t\u00e9s le m\u00eame jour, et ce pour des produits diff\u00e9rents ? Vos clients attendent d\u00e9sormais une <strong data-start=\"455\" data-end=\"493\">exp\u00e9rience unique et personnalis\u00e9e, <\/strong>c&rsquo;est l\u00e0 qu&rsquo;intervient l&rsquo;hyperpersonnalisation. Elle consiste \u00e0 utiliser les donn\u00e9es comportementales, transactionnelles et contextuelles pour adapter <strong data-start=\"617\" data-end=\"634\">en temps r\u00e9el<\/strong> chaque interaction \u00e0 la situation sp\u00e9cifique du client.<\/p><p class=\"\" data-start=\"692\" data-end=\"1100\">Cela ne se limite plus \u00e0 ins\u00e9rer un pr\u00e9nom dans un e-mail : il s&rsquo;agit de proposer des <strong data-start=\"778\" data-end=\"811\">recommandations intelligentes<\/strong>, des <strong data-start=\"817\" data-end=\"839\">offres pertinentes<\/strong>, un <strong data-start=\"844\" data-end=\"875\">ton de communication adapt\u00e9<\/strong>, voire un <strong data-start=\"886\" data-end=\"924\">parcours utilisateur individualis\u00e9<\/strong>. Les entreprises qui ma\u00eetrisent cette approche voient leur <strong data-start=\"984\" data-end=\"1016\">taux de conversion augmenter<\/strong>, leur <strong data-start=\"1023\" data-end=\"1058\">engagement client s\u2019intensifier<\/strong> et leur <strong data-start=\"1067\" data-end=\"1099\">image de marque se renforcer<\/strong>.<\/p><p data-start=\"692\" data-end=\"1100\">L\u2019une des cl\u00e9s pour am\u00e9liorer l\u2019exp\u00e9rience client r\u00e9side dans les donn\u00e9es collect\u00e9es. En exploitant les donn\u00e9es issues de votre CRM et en analysant les comportements d\u2019achat, vous pouvez offrir des interactions sur mesure \u00e0 chaque \u00e9tape du parcours client. Une exp\u00e9rience client personnalis\u00e9e augmente la fid\u00e9lit\u00e9 et favorise les recommandations positives.<\/p><p class=\"\" data-start=\"692\" data-end=\"1100\"><em data-start=\"1107\" data-end=\"1127\">Bonnes pratiques :<\/em> exploiter l\u2019historique des \u00e9changes, les pr\u00e9f\u00e9rences d\u00e9clar\u00e9es et les comportements d\u2019achat pour personnaliser les interactions vocales ou \u00e9crites. Utiliser des outils de scoring client pour prioriser les actions \u00e0 forte valeur ajout\u00e9e.<\/p><p data-start=\"692\" data-end=\"1100\">Le petit plus : pour plus d&rsquo;informations sur l&rsquo;hyperpersonnalisation, nous avons r\u00e9alis\u00e9 un <strong><span style=\"color: #19cdff;\"><a style=\"color: #19cdff;\" href=\"https:\/\/www.youtube.com\/watch?v=huWEWkfqvJY\">webinaire sur le sujet<\/a><\/span><\/strong> avec <strong><span style=\"color: #19cdff;\"><a style=\"color: #19cdff;\" href=\"https:\/\/marketingcallcenter.net\/\">Marketing Call Center<\/a><\/span><\/strong>, un centre de relation client bas\u00e9 au Maroc. N&rsquo;h\u00e9sitez pas \u00e0 le visionner !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed5049b wpr-stt-btn-align-fixed wpr-stt-btn-align-fixed-right elementor-widget elementor-widget-wpr-back-to-top\" data-id=\"ed5049b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-back-to-top.default\">\n\t\t\t\t\t<div class=\"wpr-stt-wrapper\"><div class='wpr-stt-btn' data-settings='{&quot;animation&quot;:&quot;slide&quot;,&quot;animationOffset&quot;:&quot;0&quot;,&quot;animationDuration&quot;:&quot;200&quot;,&quot;fixed&quot;:&quot;fixed&quot;,&quot;scrolAnim&quot;:&quot;800&quot;}'><span class=\"wpr-stt-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88fd914 elementor-widget elementor-widget-heading\" data-id=\"88fd914\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Experienceclient\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. \u00c9viter les r\u00e9p\u00e9titions pour fluidifier l\u2019exp\u00e9rience client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9dcf91 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c9dcf91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1465\" data-end=\"1736\">R\u00e9p\u00e9ter son probl\u00e8me ou ses informations personnelles \u00e0 chaque interlocuteur reste l\u2019une des principales frustrations client. Cela donne le sentiment que l\u2019entreprise est <strong data-start=\"1636\" data-end=\"1652\">d\u00e9sorganis\u00e9e<\/strong>, qu\u2019elle <strong data-start=\"1662\" data-end=\"1700\">ne valorise pas le temps du client<\/strong> et qu\u2019elle <strong data-start=\"1712\" data-end=\"1735\">manque d&rsquo;efficacit\u00e9<\/strong>.<\/p><p class=\"\" data-start=\"1738\" data-end=\"2083\">Pour \u00e9viter cela, il est essentiel de centraliser les donn\u00e9es via un <strong data-start=\"1807\" data-end=\"1857\">syst\u00e8me de gestion de la relation client (CRM)<\/strong> interconnect\u00e9. Ce dernier doit permettre \u00e0 tous les agents, quel que soit le canal, d\u2019avoir <strong data-start=\"1950\" data-end=\"2005\">une vue unifi\u00e9e et en temps r\u00e9el du parcours client<\/strong> : historique des interactions, commandes, pr\u00e9f\u00e9rences, incidents pass\u00e9s, etc.<\/p><p class=\"\" data-start=\"1738\" data-end=\"2083\"><em data-start=\"2091\" data-end=\"2116\">Astuce op\u00e9rationnelle :<\/em> mettre en place des fiches clients enrichies et synchronis\u00e9es sur tous les canaux (voix, chat, email, r\u00e9seaux sociaux), accessibles en quelques secondes par les conseillers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65c5d44 elementor-widget elementor-widget-heading\" data-id=\"65c5d44\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Confiance\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Protection des donn\u00e9es : un pilier de la confiance client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be94982 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"be94982\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"2393\" data-end=\"2755\">La confiance est devenue un <strong>\u00e9l\u00e9ment incontournable de l\u2019exp\u00e9rience client<\/strong>. Les consommateurs veulent avoir la certitude que leurs donn\u00e9es personnelles sont <strong data-start=\"2566\" data-end=\"2579\">prot\u00e9g\u00e9es<\/strong>, <strong data-start=\"2581\" data-end=\"2617\">utilis\u00e9es de mani\u00e8re responsable<\/strong> et <strong data-start=\"2621\" data-end=\"2651\">stock\u00e9es en toute s\u00e9curit\u00e9<\/strong>. Toute faille ou impr\u00e9cision peut entra\u00eener une perte de cr\u00e9dibilit\u00e9, voire une rupture de la relation.<\/p><p class=\"\" data-start=\"2757\" data-end=\"3014\">Respecter des normes comme le RGPD (R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es) ne suffit plus : il faut \u00e9galement <strong data-start=\"2877\" data-end=\"2916\">communiquer de mani\u00e8re transparente<\/strong> sur la mani\u00e8re dont les donn\u00e9es sont collect\u00e9es, trait\u00e9es et utilis\u00e9es pour am\u00e9liorer le service.<\/p><p class=\"\" data-start=\"2757\" data-end=\"3014\"><em data-start=\"3020\" data-end=\"3043\">Conseil strat\u00e9gique :<\/em> int\u00e9grer un rappel clair des engagements de confidentialit\u00e9 dans les scripts vocaux, les emails de confirmation ou les interfaces clients. Proposer au client un <strong data-start=\"3205\" data-end=\"3223\">contr\u00f4le actif<\/strong> sur ses pr\u00e9f\u00e9rences et donn\u00e9es.<\/p><p data-start=\"2757\" data-end=\"3014\">Saviez-vous que l&rsquo;Europe avait d\u00e9fini r\u00e9cemment la premi\u00e8re <strong><span style=\"color: #19cdff;\"><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/ai-act-leurope-definit-une-classification-des-risques-associes-a-lia\/\">classification des risques li\u00e9s \u00e0 l&rsquo;IA<\/a><\/span><\/strong> sur vos donn\u00e9es personnelles ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0d0fc elementor-widget elementor-widget-heading\" data-id=\"5d0d0fc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Rappelsintelligents\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Rappels intelligents et prioris\u00e9s pour une exp\u00e9rience client sans friction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3038194 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3038194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"3358\" data-end=\"3638\">Dans les centres de contact, toutes les demandes ne se valent pas en termes d\u2019urgence ou d\u2019impact. Les <strong data-start=\"3461\" data-end=\"3482\">rappels prioris\u00e9s<\/strong> permettent de g\u00e9rer intelligemment les sollicitations en tenant compte de leur criticit\u00e9, du niveau de frustration du client, ou encore de sa valeur (CLV).<\/p><p class=\"\" data-start=\"3640\" data-end=\"3897\">Gr\u00e2ce aux technologies de <strong data-start=\"3666\" data-end=\"3689\">routing intelligent<\/strong> et \u00e0 l\u2019<strong data-start=\"3697\" data-end=\"3721\">analyse des \u00e9motions<\/strong>, il est possible d\u2019identifier les appels ou messages \u00e0 traiter en priorit\u00e9 pour <strong data-start=\"3802\" data-end=\"3843\">\u00e9viter l\u2019escalade des insatisfactions<\/strong> et r\u00e9pondre plus rapidement aux clients \u00e0 fort enjeu.<\/p><p data-start=\"3640\" data-end=\"3897\">Pour piloter efficacement l&rsquo;am\u00e9lioration de l\u2019exp\u00e9rience client, il est essentiel de suivre des indicateurs cl\u00e9s comme le Net Promoter Score (NPS), le Customer Satisfaction Score (CSAT) ou encore le Customer Effort Score (CES). Ces KPI permettent d\u2019identifier les points de friction et de mettre en place des actions correctives cibl\u00e9es.<\/p><p class=\"\" data-start=\"3640\" data-end=\"3897\"><em data-start=\"3904\" data-end=\"3925\">\u00c0 mettre en place :<\/em> des syst\u00e8mes de rappels automatis\u00e9s avec scoring de priorit\u00e9 gr\u00e2ce \u00e0 un <span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/vos-besoins\/logiciel-service-client\/\">logiciel adapt\u00e9 \u00e0 votre service client<\/a><\/strong><\/span>, des files d\u2019attente dynamiques, et des \u00e9quipes d\u00e9di\u00e9es aux clients VIP ou aux situations critiques.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f02071 elementor-widget elementor-widget-heading\" data-id=\"3f02071\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Parcoursomnicanal\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Un parcours omnicanal coh\u00e9rent pour une exp\u00e9rience client continue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c4c827 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c4c827\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"4186\" data-end=\"4478\">Le client moderne navigue d\u2019un canal \u00e0 l\u2019autre sans pr\u00e9venir : il peut commencer une demande sur un chatbot, la poursuivre par e-mail et attendre une confirmation par t\u00e9l\u00e9phone. Si ces canaux ne sont pas connect\u00e9s, cela engendre des ruptures de parcours, de la confusion et de la frustration.<\/p><p class=\"\" data-start=\"4480\" data-end=\"4797\">Un <strong data-start=\"4483\" data-end=\"4512\">parcours omnicanal fluide<\/strong> permet \u00e0 chaque client de b\u00e9n\u00e9ficier d\u2019une exp\u00e9rience continue, quels que soient les canaux utilis\u00e9s. Cela suppose une <strong data-start=\"4632\" data-end=\"4677\">synchronisation des <span style=\"color: #19cdff;\"><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/vos-besoins\/analyse-et-reporting-pour-service-client\/\">donn\u00e9es en temps r\u00e9el<\/a><\/span><\/strong>, une <strong data-start=\"4683\" data-end=\"4713\">harmonisation des messages<\/strong> et une <strong data-start=\"4721\" data-end=\"4796\">capacit\u00e9 \u00e0 reprendre le fil d\u2019une conversation l\u00e0 o\u00f9 elle s\u2019est arr\u00eat\u00e9e<\/strong>.<\/p><p data-start=\"4480\" data-end=\"4797\">Une strat\u00e9gie omnicanale bien pens\u00e9e permet aux clients de passer d\u2019un canal \u00e0 l\u2019autre sans rupture. Que ce soit par t\u00e9l\u00e9phone, e-mail, chat en ligne ou r\u00e9seaux sociaux, offrir une exp\u00e9rience fluide sur tous les canaux renforce la satisfaction et la fid\u00e9lit\u00e9 client.<\/p><p class=\"\" data-start=\"4480\" data-end=\"4797\"><em data-start=\"4804\" data-end=\"4822\">Recommandation :<\/em> choisir une <span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/nos-solutions\/communication-omnicanale\/\">plateforme de communication<\/a><\/strong><\/span> omnicanale unifi\u00e9e, qui regroupe tous les canaux (voix, email, chat, r\u00e9seaux sociaux) dans une interface unique pour les conseillers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-755817a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"755817a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63d95db e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"63d95db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ed0cb51 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ed0cb51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ed20b2c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ed20b2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c648c21 elementor-widget-laptop__width-initial elementor-widget elementor-widget-heading\" data-id=\"c648c21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez les KPIs \u00e0 optimiser cette ann\u00e9e !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa8247c elementor-widget elementor-widget-image\" data-id=\"fa8247c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/les-kpis-a-surveiller-a-tout-prix-en-2025\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/08\/KPI-1-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-38146 not-transparent\" alt=\"10 KPI pour centre d&#039;appels\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/08\/KPI-1-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/08\/KPI-1-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/08\/KPI-1-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/08\/KPI-1-1536x1024.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/08\/KPI-1-2048x1366.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"a6cbd3\" style=\"--dominant-color: #a6cbd3\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a901c0 elementor-align-center elementor-hidden-tablet elementor-hidden-mobile elementor-mobile-align-right elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"3a901c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/les-kpis-a-surveiller-a-tout-prix-en-2025\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir l'article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33421fe elementor-align-left elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"33421fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/les-kpis-a-surveiller-a-tout-prix-en-2025\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir l'article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-116c5e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"116c5e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5aaeac4\" data-id=\"5aaeac4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f3164b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5f3164b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-be808e6 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"be808e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-750a820 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"750a820\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2e1361 elementor-widget elementor-widget-image\" data-id=\"c2e1361\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png.webp\" class=\"attachment-large size-large wp-image-47295 not-transparent\" alt=\"Andrew Verbrugghe, responsable marketing chez Nixxis France\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png.webp 400w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png-150x150.webp 150w\" sizes=\"(max-width: 400px) 100vw, 400px\" data-has-transparency=\"false\" data-dominant-color=\"88a4b5\" style=\"--dominant-color: #88a4b5\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f865db e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6f865db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bb8d9e elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"5bb8d9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:a.verbrugghe@nixxis.com\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17.webp\" class=\"attachment-large size-large wp-image-55934 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17.webp 938w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"5b8fe3\" style=\"--dominant-color: #5b8fe3\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf706d elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"5bf706d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fr.linkedin.com\/in\/andrew-verbrugghe\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"786\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16.webp\" class=\"attachment-large size-large wp-image-55933 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16.webp 966w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16-300x295.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16-768x754.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"3e8bd5\" style=\"--dominant-color: #3e8bd5\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdb3437 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"bdb3437\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df0c707 elementor-widget elementor-widget-heading\" data-id=\"df0c707\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A propos de l'auteur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21d58e8 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"21d58e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Responsable Marketing &amp; Communication chez Nixxis France, Andrew Verbrugghe conjugue vision strat\u00e9gique et curiosit\u00e9 insatiable pour les innovations digitales. Passionn\u00e9 par l&rsquo;\u00e9volution des pratiques marketing, il s&rsquo;int\u00e9resse particuli\u00e8rement \u00e0 l&rsquo;impact de l&rsquo;intelligence artificielle sur l&rsquo;exp\u00e9rience client et la communication d&rsquo;entreprise. \u00c0 travers ses articles, il d\u00e9crypte les tendances \u00e9mergentes et partage une expertise forg\u00e9e au c\u0153ur des transformations num\u00e9riques actuelles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64ce3f3 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"64ce3f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-aefe282 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"aefe282\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e279385 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e279385\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98ce8fa elementor-widget elementor-widget-image\" data-id=\"98ce8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png.webp\" class=\"attachment-large size-large wp-image-47295 not-transparent\" alt=\"Andrew Verbrugghe, responsable marketing chez Nixxis France\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png.webp 400w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Photo-Nixxis-Andrew-png-150x150.webp 150w\" sizes=\"(max-width: 400px) 100vw, 400px\" data-has-transparency=\"false\" data-dominant-color=\"88a4b5\" style=\"--dominant-color: #88a4b5\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97c489d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"97c489d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51b99eb elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"51b99eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:a.verbrugghe@nixxis.com\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17.webp\" class=\"attachment-large size-large wp-image-55934 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17.webp 938w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-17-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"5b8fe3\" style=\"--dominant-color: #5b8fe3\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d7c8f elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"b9d7c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fr.linkedin.com\/in\/andrew-verbrugghe\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"786\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16.webp\" class=\"attachment-large size-large wp-image-55933 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16.webp 966w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16-300x295.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/12\/ICONES-16-768x754.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"3e8bd5\" style=\"--dominant-color: #3e8bd5\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce12ee4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ce12ee4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-245328a elementor-widget elementor-widget-heading\" data-id=\"245328a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A propos de l'auteur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b36df8 elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2b36df8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Responsable Marketing &amp; Communication chez Nixxis France, Andrew Verbrugghe conjugue vision strat\u00e9gique et curiosit\u00e9 insatiable pour les innovations digitales. Passionn\u00e9 par l&rsquo;\u00e9volution des pratiques marketing, il s&rsquo;int\u00e9resse particuli\u00e8rement \u00e0 l&rsquo;impact de l&rsquo;intelligence artificielle sur l&rsquo;exp\u00e9rience client et la communication d&rsquo;entreprise. \u00c0 travers ses articles, il d\u00e9crypte les tendances \u00e9mergentes et partage une expertise forg\u00e9e au c\u0153ur des transformations num\u00e9riques actuelles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76fe7bb elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"76fe7bb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-195f499\" data-id=\"195f499\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be390da elementor-widget elementor-widget-heading\" data-id=\"be390da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Partagez ce contenu sur vos r\u00e9seaux favoris !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5768c5e elementor-share-buttons--shape-rounded elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"5768c5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-078d01d elementor-widget elementor-widget-heading\" data-id=\"078d01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Int\u00e9ress\u00e9 par nos solutions ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e3cb0b elementor-align-center elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"0e3cb0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/contacter\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4a2ca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5c4a2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a9bbc uppercase elementor-widget elementor-widget-heading\" data-id=\"b5a9bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Articles r\u00e9cents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61afad1 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"61afad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-57063 post type-post status-publish format-standard has-post-thumbnail hentry category-actualite-sectorielle category-call-contact-center-news category-cx-news tag-call-center tag-centre-dappels tag-centre-de-contact tag-demarchage-telephonique tag-experience-client tag-prospection-telephonique tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-57065 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-2048x1364.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"5b5663\" style=\"--dominant-color: #5b5663;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" >\n\t\t\t\tD\u00e9marchage t\u00e9l\u00e9phonique :\u00a0ce\u00a0que\u00a0changera la Loi du 11 ao\u00fbt 2026 pour les centres d&rsquo;appels\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" aria-label=\"En savoir plus sur D\u00e9marchage t\u00e9l\u00e9phonique :\u00a0ce\u00a0que\u00a0changera la Loi du 11 ao\u00fbt 2026 pour les centres d&rsquo;appels\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13 f\u00e9vrier 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-57006 post type-post status-publish format-standard has-post-thumbnail hentry category-actualite-sectorielle category-call-contact-center-news category-cx-news category-ia category-intelligence-artificielle tag-call-center tag-centre-dappels tag-centre-de-contact tag-experience-client tag-hyperpersonnalisation tag-ia tag-intelligence-artificielle tag-relation-client tag-service-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-57033 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends.webp 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"7e9db0\" style=\"--dominant-color: #7e9db0;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" >\n\t\t\t\tRelation client 2026 : les grandes tendances qui redessinent les fronti\u00e8res du secteur\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" aria-label=\"En savoir plus sur Relation client 2026 : les grandes tendances qui redessinent les fronti\u00e8res du secteur\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t3 f\u00e9vrier 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-55173 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news-3 category-product-features tag-call-center tag-dialer tag-numerotation tag-power-dialer tag-predictive-dialer tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-768x513.webp\" class=\"attachment-medium_large size-medium_large wp-image-55202 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-768x513.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-1536x1025.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-2048x1367.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"9d9f9a\" style=\"--dominant-color: #9d9f9a;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" >\n\t\t\t\tDu pr\u00e9dictif au power, comment le dialer de Nixxis am\u00e9liore-t-il vos performances\u00a0?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" aria-label=\"En savoir plus sur Du pr\u00e9dictif au power, comment le dialer de Nixxis am\u00e9liore-t-il vos performances\u00a0?\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12 novembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-52559 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news-3 category-sector-news tag-etablissements-de-sante tag-hopitaux tag-laboratoires tag-medico-social tag-relation-client tag-sante tag-standard-telephonique\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"511\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-768x511.webp\" class=\"attachment-medium_large size-medium_large wp-image-52561 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-768x511.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-300x199.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-1024x681.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-1536x1021.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-2048x1362.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"969b92\" style=\"--dominant-color: #969b92;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" >\n\t\t\t\tPourquoi Nixxis est la solution de standard t\u00e9l\u00e9phonique pr\u00e9f\u00e9r\u00e9e des acteurs de la sant\u00e9 ?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" aria-label=\"En savoir plus sur Pourquoi Nixxis est la solution de standard t\u00e9l\u00e9phonique pr\u00e9f\u00e9r\u00e9e des acteurs de la sant\u00e9 ?\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t23 septembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-47589 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news category-ia category-intelligence-artificielle tag-analyse-de-sentiments tag-analyse-par-mot-cle tag-centre-de-contact tag-ia tag-intelligence-artificielle tag-relation-client tag-resume-de-la-conversation tag-transcription-speech-to-text\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-47614 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-1536x1024.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-2048x1365.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"5b5653\" style=\"--dominant-color: #5b5653;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" >\n\t\t\t\tTranscription speech-to-text : optimisez votre relation client avec l\u2019IA int\u00e9gr\u00e9e \u00e0 Nixxis\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" aria-label=\"En savoir plus sur Transcription speech-to-text : optimisez votre relation client avec l\u2019IA int\u00e9gr\u00e9e \u00e0 Nixxis\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12 juin 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-47514 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-call-contact-center-news-3 category-cx-news-3 category-event-2 tag-agora-groupe tag-agora-news-experience-client tag-cx tag-experience-client tag-gala tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/nixxis-au-gala-des-directeurs-de-lexperience-client-un-engagement-au-service-de-lexcellence\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024-768x432.webp\" class=\"attachment-medium_large size-medium_large wp-image-47516 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024-768x432.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024-300x169.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/05\/Agora-Club-Gala-2024.webp 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"3f386c\" style=\"--dominant-color: #3f386c;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/nixxis-au-gala-des-directeurs-de-lexperience-client-un-engagement-au-service-de-lexcellence\/\" >\n\t\t\t\tNixxis au Gala des Directeurs de l&rsquo;Exp\u00e9rience Client : Un engagement au service de l&rsquo;excellence\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/nixxis-au-gala-des-directeurs-de-lexperience-client-un-engagement-au-service-de-lexcellence\/\" aria-label=\"En savoir plus sur Nixxis au Gala des Directeurs de l&rsquo;Exp\u00e9rience Client : Un engagement au service de l&rsquo;excellence\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t20 mai 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&lt; Revenir au blog 5 astuces pour am\u00e9liorer votre exp\u00e9rience client L&rsquo;hyperpersonnalisation au service d\u2019une exp\u00e9rience client unique \u00c9viter les r\u00e9p\u00e9titions pour fluidifier l\u2019exp\u00e9rience client<\/p>\n","protected":false},"author":12,"featured_media":32936,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101],"tags":[48,49,122],"class_list":["post-41118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-contact-center-news","tag-call-center","tag-centre-de-contact","tag-experience-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nixxis | 5 astuces pour am\u00e9liorer votre exp\u00e9rience client<\/title>\n<meta name=\"description\" content=\"Maitrisiez les bases avec cet article. D\u00e9couvrez cinq astuces pour am\u00e9liorer l&#039;exp\u00e9rience de vos clients gr\u00e2ce \u00e0 votre centre de contact.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nixxis.com\/fr\/ameliorer-votre-experience-client-astuces\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Am\u00e9liorer votre exp\u00e9rience client : 5 astuces\" \/>\n<meta property=\"og:description\" content=\"Maitrisiez les bases avec cet article. 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