{"id":41316,"date":"2025-05-02T11:31:00","date_gmt":"2025-05-02T09:31:00","guid":{"rendered":"https:\/\/www.nixxis.com\/?p=41316"},"modified":"2025-12-18T15:11:53","modified_gmt":"2025-12-18T14:11:53","slug":"voip-cybersecurite-risques-et-meilleures-pratiques-en-2025","status":"publish","type":"post","link":"https:\/\/www.nixxis.com\/fr\/voip-cybersecurite-risques-et-meilleures-pratiques-en-2025\/","title":{"rendered":"Les meilleures pratiques de s\u00e9curit\u00e9 VoIP pour 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"41316\" class=\"elementor elementor-41316\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dedbcbd elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dedbcbd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b6691f\" data-id=\"0b6691f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88f508b elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"88f508b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.nixxis.com\/fr\/blog\/\">&lt; Revenir au blog<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b2143c3\" data-id=\"b2143c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24978b4 elementor-align-right elementor-mobile-align-right elementor-widget-mobile__width-initial elementor-widget elementor-widget-post-info\" data-id=\"24978b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b43a73c elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>02\/05\/2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7df00f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"b7df00f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d24e5f\" data-id=\"2d24e5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7b0b2b elementor-widget elementor-widget-heading\" data-id=\"e7b0b2b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"partie1\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">VoIP \u2013 cybers\u00e9curit\u00e9, risques et meilleures pratiques en 2025<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-03a001d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"03a001d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-802c42d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"802c42d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7a65e elementor-widget elementor-widget-spacer\" data-id=\"4d7a65e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f550be7 elementor-widget elementor-widget-text-editor\" data-id=\"f550be7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#partie1\"><span style=\"color: #ffffff;\">VoIP s\u00e9curit\u00e9 et cryptage<\/span><\/a><\/span><\/p><\/li><li><p><a href=\"#partie2\"><span style=\"color: #ffffff;\">Comment savoir si votre voIP est s\u00fbr ?<\/span><\/a><\/p><\/li><li><p><a href=\"#partie3\"><span style=\"color: #ffffff;\">Quelques bonnes pratiques en ce qui concerne voIP pour les responsables informatiques<\/span><\/a><\/p><\/li><li><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"#partie4\">En conclusion<\/a><\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-123ba95 elementor-widget elementor-widget-spacer\" data-id=\"123ba95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-837e20e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"837e20e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0ee2a0\" data-id=\"f0ee2a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d93e27 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4d93e27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>La voix sur IP (VoIP) est au centre de toutes les interactions depuis son apparition dans le monde des centres de contact.\u00a0La VoIP\u00a0transmet les donn\u00e9es d\u2019un point \u00e0 un autre en utilisant la commutation par paquets. En bref, la voix humaine est divis\u00e9e en fragments plus petits pour voyager plus rapidement via le Cloud jusqu\u2019\u00e0 l\u2019appelant final. Une fois sur place, les fragments sont rassembl\u00e9s et \u00e9mettent avec succ\u00e8s des donn\u00e9es vocales.\u00a0<\/strong><\/p><p><span data-contrast=\"none\">VoIP\u00a0offre d\u2019innombrables avantages aux entreprises en termes de communication rapide, de meilleurs taux de r\u00e9solution du service client\u00e8le et une productivit\u00e9 accrue. La grande question que tout le monde se pose en 2021 est en rapport avec les attaques en cybers\u00e9curit\u00e9, ce qui impact les contact center du monde d\u00fb \u00e0 l\u2019usage intensif de la t\u00e9l\u00e9phonie via\u00a0 VoIP Les cyberattaques en France ont quadrupl\u00e9 l\u2019ann\u00e9e derni\u00e8re, obligeant les autorit\u00e9s \u00e0 renforcer la cha\u00eene de cyberd\u00e9fense de bout en bout. Environ 70 % des d\u00e9cideurs d\u2019entreprise sont aujourd\u2019hui plus que pr\u00e9occup\u00e9s par le risque \u00e9lev\u00e9 de cybers\u00e9curit\u00e9 auquel leurs entreprises sont confront\u00e9es. Qui\u00a0are\u00a0 est vis\u00e9 par ces attaques ? Quel est le montant des dommages caus\u00e9s par ces attaques ? Quelles sont les mesures \u00e0 prendre pour rester \u00ab\u00a0\u00e0 l\u2019abri\u00a0\u00bb de ces attaques ?<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Plongeons dans le monde de la cybers\u00e9curit\u00e9 et voyons comment elle peut avoir un impact sur votre centre de contact. Les entreprises d\u2019aujourd\u2019hui se concentrent sur l\u2019adoption rapide des derni\u00e8res tendances et beaucoup de patrons d\u2019entreprises ont n\u00e9glig\u00e9 le simple aspect de la s\u00e9curit\u00e9 de la VoIP en ce qui concerne la violation des donn\u00e9es jusqu\u2019\u00e0 un point de non-retour. Les grandes entreprises comme Target, qui ont vu leur r\u00e9putation chuter d\u2019environ 54 % un an apr\u00e8s leur tristement c\u00e9l\u00e8bre violation de donn\u00e9es de 2013, ont du mal \u00e0 s\u2019en remettre. Ainsi, si certains grands d\u00e9taillants et marques connues peuvent se remettre d\u2019une violation de donn\u00e9es, votre entreprise n\u2019aura probablement pas cette chance.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb42efe wpr-stt-btn-align-fixed wpr-stt-btn-align-fixed-right elementor-widget elementor-widget-wpr-back-to-top\" data-id=\"bb42efe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-back-to-top.default\">\n\t\t\t\t\t<div class=\"wpr-stt-wrapper\"><div class='wpr-stt-btn' data-settings='{&quot;animation&quot;:&quot;slide&quot;,&quot;animationOffset&quot;:&quot;0&quot;,&quot;animationDuration&quot;:&quot;200&quot;,&quot;fixed&quot;:&quot;fixed&quot;,&quot;scrolAnim&quot;:&quot;800&quot;}'><span class=\"wpr-stt-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f809712 elementor-widget elementor-widget-heading\" data-id=\"f809712\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. S\u00e9curit\u00e9 VoIP et cryptage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb049ec elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb049ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Les t\u00e9l\u00e9phones VoIP sont plus s\u00fbrs que les t\u00e9l\u00e9phones fixes normaux pour la simple raison qu\u2019ils disposent de capacit\u00e9s d\u2019analyse et de surveillance, contrairement aux t\u00e9l\u00e9phones fixes normaux, qui sont plus co\u00fbteux en termes de maintenance et de mise en \u0153uvre. Les conversations crypt\u00e9es contiennent des claviers illisibles d\u00e9compos\u00e9s en \u00e9chantillons vocaux qui sont transmis d\u2019un point \u00e0 un autre, ce qui les emp\u00eache d\u2019\u00eatre d\u00e9chiffr\u00e9s par des pirates. M\u00eame en cas d\u2019interception, le cryptage garantit que les pirates ne seront pas en mesure de d\u00e9chiffrer les messages au sein des conversations. Pour que le transfert soit s\u00fbr, le protocole SRPT (Secure Real Time Transport Protocol) est utilis\u00e9. Il contient l\u2019AES (Advanced Encryption Standard) pour les \u00e9chantillons de donn\u00e9es tout en assurant l\u2019authentification des messages et offre une s\u00e9curit\u00e9 suppl\u00e9mentaire contre un \u00e9ventuel rejeu. En plus du SRPT, les solutions VoIP doivent \u00eatre crypt\u00e9es avec Transport Layer Security pour prot\u00e9ger les donn\u00e9es telles que les num\u00e9ros de t\u00e9l\u00e9phone, les noms des appelants et autres d\u00e9tails. Il s\u2019abstient \u00e9galement d\u2019alt\u00e9rer les messages et d\u2019\u00e9couter les appels. TLS et AES sont tous deux n\u00e9cessaires si vous souhaitez un chiffrement de bout en bout. Les serveurs, les fournisseurs d\u2019acc\u00e8s \u00e0 Internet, les pirates et les fournisseurs de services de t\u00e9l\u00e9communications ne pourront pas acc\u00e9der \u00e0 vos communications, tant qu\u2019elles sont crypt\u00e9es de bout en bout.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong><span class=\"TextRun SCXW92194306 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW92194306 BCX0\">\u27a1\ufe0f Voici quelques commentaires <span data-contrast=\"none\">sur <\/span><\/span><span class=\"NormalTextRun SCXW92194306 BCX0\">les risques de s\u00e9curit\u00e9 ainsi que les mesures \u00e0 appliquer afin de mettre fin aux dommages caus\u00e9s par les cyberattaques<\/span><\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-578542b elementor-widget elementor-widget-heading\" data-id=\"578542b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">a) D\u00e9tection d\u2019\u00e9chantillons et attaques par trou noir<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2445c65 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2445c65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Le reniflage d\u2019\u00e9chantillons est l\u2019une des attaques les plus courantes auxquelles sont confront\u00e9s les centres de contact (de petite ou moyenne taille). Il permet aux pirates d\u2019acc\u00e9der aux informations non crypt\u00e9es contenues dans les paquets de donn\u00e9es vocales pendant leur transit d\u2019un point \u00e0 un autre.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">La perte de paquets se produit lorsque les donn\u00e9es vocales n\u2019atteignent pas leur destination. Les renifleurs d\u2019\u00e9chantillons cherchent \u00e0 voler des informations via une attaque par abandon de paquets (\u00e9galement connue sous le nom d\u2019attaque par trou noir). Des \u00e9chantillons sont ins\u00e9r\u00e9s intentionnellement dans vos flux de donn\u00e9es et ils d\u00e9passent votre routeur, ce qui entra\u00eene un ralentissement de la connexion ou une perte de donn\u00e9es.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">connection. L\u2019utilisation d\u2019un VPN VoIP contribue \u00e0 rendre vos lignes Internet plus s\u00fbres. Le cryptage de bout en bout est \u00e9galement un autre moyen de s\u00e9curiser vos lignes VoIP. Leur mise en place peut prendre un certain temps, mais ils assurent une protection contre les connexions suspectes, les appareils non reconnus et bien d\u2019autres choses encore, gr\u00e2ce \u00e0 une surveillance constante du r\u00e9seau.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a83aaac elementor-widget elementor-widget-heading\" data-id=\"a83aaac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">b) Attaques DDoS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d4c24 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c7d4c24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Les attaques DDoS (Distributed Denial of Service), quant \u00e0 elles, se produisent lorsque les serveurs sont intentionnellement submerg\u00e9s, emp\u00eachant ainsi les entreprises d\u2019utiliser leur propre VoIP. L\u2019utilisation de botnets (robots manipul\u00e9s et contr\u00f4l\u00e9s \u00e0 distance, cr\u00e9\u00e9s par des pirates informatiques) est la principale cause des DDoS. Le modus operandi est tr\u00e8s simple : Inonder tous les canaux de communication (sites web, serveurs et r\u00e9seaux) de tant de donn\u00e9es et de demandes qu\u2019ils ne peuvent en g\u00e9rer, provoquant une sorte de surcharge qui rend la VoIP inop\u00e9rante.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Les signes courants sont :<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"none\">Pics de bande passante inattendus et prolong\u00e9s<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">R\u00e9ponses d\u2019erreur 503 HTTP<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Service ralenti<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Trafic inhabituel provenant d\u2019appareils, d\u2019adresses IP et de sources similaires.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Pour r\u00e9duire les attaques DDoS, les VLAN (r\u00e9seaux locaux virtuels) sp\u00e9cialement con\u00e7us pour les flux VoIP sont consid\u00e9r\u00e9s comme la meilleure option \u00e0 utiliser ici, car ils permettent de reconna\u00eetre plus facilement les flux de donn\u00e9es injustifi\u00e9s et bizarres. Pour les utilisateurs traversant un r\u00e9seau \u00e9tendu (WAN), le cryptage surveill\u00e9 est le meilleur moyen de prot\u00e9ger votre entreprise contre les attaques DDoS.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf80aa9 elementor-widget elementor-widget-heading\" data-id=\"cf80aa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">c) Vishing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7767783 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7767783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Le vishing est similaire au phishing La seule diff\u00e9rence ici, c\u2019est que les pirates utiliseront des m\u00e9thodes de communication vocale pour amener l\u2019utilisateur final \u00e0 r\u00e9v\u00e9ler des informations sensibles telles que des mots de passe, des informations sur les cartes de cr\u00e9dit, des codes de s\u00e9curit\u00e9 et bien plus encore. Les pirates utilisent une m\u00e9thode appel\u00e9e \u00ab Caller ID spoofing \u00bb (usurpation d\u2019identit\u00e9 de l\u2019appelant), qui consiste \u00e0 faire passer vos identifiants d\u2019appel pour l\u00e9gitimes. Il peut s\u2019agir d\u2019un appel de votre banque locale indiquant que votre compte a \u00e9t\u00e9 compromis et qu\u2019elle a besoin de votre mot de passe pour le s\u00e9curiser.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Des m\u00e9thodes de v\u00e9rification approfondie doivent \u00eatre mises en place afin de v\u00e9rifier l\u2019identit\u00e9 de l\u2019appelant et les demandes t\u00e9l\u00e9phoniques, m\u00eame si elles semblent provenir d\u2019un d\u00e9partement informatique. Une autre tactique qui peut \u00eatre utilis\u00e9e ici serait de former correctement les agents. Les agents doivent \u00eatre inform\u00e9s de ne pas divulguer d\u2019informations confidentielles, sauf si elles ont \u00e9t\u00e9 valid\u00e9es par un superviseur.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Les signes du Vishing sont :\u00a0<\/strong><\/p><ul><li><span data-contrast=\"none\">Num\u00e9ros courts et inhabituels apparaissant sur l\u2019\u00e9cran d\u2019affichage de l\u2019appelant.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Appels surprenants de soci\u00e9t\u00e9s connues ou c\u00e9l\u00e8bres<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Demande persistante de fournir des informations confidentielles \u00e0 des fins de v\u00e9rification.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Un faux sentiment d\u2019urgence cr\u00e9\u00e9 par l\u2019appelant.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><\/ul><p><strong>Comment pr\u00e9venir le Vishing:\u00a0<\/strong><\/p><ul><li><span data-contrast=\"none\">Ne fournissez pas d\u2019informations confidentielles par t\u00e9l\u00e9phone \u00e0 une personne que vous soup\u00e7onnez<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Inscrivez-vous \u00e0 un registre de num\u00e9ros de t\u00e9l\u00e9phone exclus<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Ne r\u00e9pondez pas aux messages vocaux par r\u00e9pondeur ou par t\u00e9l\u00e9phone.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a747cf9 elementor-widget elementor-widget-heading\" data-id=\"a747cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">d) Attaques de Phreaking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d247e elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"91d247e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Les hackers entre dans VOIP votre r\u00e9seau afin de changer de plan d\u2019appel, de passer des appels internationaux et m\u00eame d\u2019ajouter des cr\u00e9dits d\u2019appel suppl\u00e9mentaires, le tout par le biais de votre propre syst\u00e8me et de votre compte bancaire. Ils volent les informations de facturation stock\u00e9es, acc\u00e8dent \u00e0 votre messagerie vocale et configurent des strat\u00e9gies de routage et de transfert d\u2019appels \u00e0 leur guise.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Comment \u00e7a fonctionne :<\/strong><span data-ccp-props=\"{\">\u00a0\u00a0<\/span><span data-contrast=\"none\">Les pirates se connectent \u00e0 votre syst\u00e8me t\u00e9l\u00e9phonique et saisissent ensuite un code PIN pour acc\u00e9der \u00e0 une ligne ext\u00e9rieure tout en passant des appels et en vous les facturant.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Si vous remarquez une augmentation de vos factures de t\u00e9l\u00e9phone, des num\u00e9ros inconnus dans l\u2019historique des appels, des appels effectu\u00e9s en dehors des heures de bureau, c\u2019est que vous \u00eates certainement victime de phreaking.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Cryptez votre SIP, changez r\u00e9guli\u00e8rement vos mots de passe, achetez des ransomwares et surtout, n\u2019enregistrez pas les informations de facturation dans votre syst\u00e8me.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a03e5c elementor-widget elementor-widget-heading\" data-id=\"8a03e5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">e) Fraude au p\u00e9age<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18377b2 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"18377b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Les hackers \u00e9mettent un montant excessif d\u2019appels internationaux depuis votre t\u00e9l\u00e9phone professionnel et ils prennent une partie des revenus g\u00e9n\u00e9r\u00e9s par ces appels.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Les fournisseurs d\u2019IPRN (International Premium Rate Number) ach\u00e8tent et vendent des num\u00e9ros de t\u00e9l\u00e9phone aupr\u00e8s d\u2019op\u00e9rateurs ou de r\u00e9gulateurs nationaux. Les pirates g\u00e9n\u00e8rent une grande quantit\u00e9 de num\u00e9ros \u00e0 partir de ces listes et s\u2019approprient ensuite les revenus. La pr\u00e9vention de la fraude au p\u00e9age est assez simple. Il vous suffit d\u2019activer le facteur d\u2019authentification bidirectionnelle, de restreindre les autorisations de localisation en permettant aux utilisateurs de contacter un nombre limit\u00e9 de pays et, enfin, de fixer des limites \u00e0 la dur\u00e9e des appels.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88fd914 elementor-widget elementor-widget-heading\" data-id=\"88fd914\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"partie2\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Comment savoir si votre voIP est s\u00fbr ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9dcf91 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c9dcf91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avant de choisir un prestataire VoIP, il est crucial de poser les bonnes questions pour vous assurer que ses infrastructures et ses pratiques sont \u00e0 la hauteur des exigences en mati\u00e8re de cybers\u00e9curit\u00e9, de conformit\u00e9 et de qualit\u00e9 de service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09500cf elementor-widget elementor-widget-heading\" data-id=\"09500cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">a) Disponibilit\u00e9 et continuit\u00e9 du service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff40f8b elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ff40f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Quel est le taux de disponibilit\u00e9 garanti (SLA) ?<\/strong> Recherchez un engagement d\u2019au moins 99,99 %. Demandez aussi quelles sont les mesures mises en place pour minimiser les interruptions (redondance r\u00e9seau, basculement automatique, etc.).<\/li><li><strong>Quels sont les d\u00e9lais moyens de r\u00e9solution en cas d&rsquo;incident ?<\/strong> Un bon fournisseur doit pouvoir vous fournir un historique clair de ses temps moyens de r\u00e9ponse et de r\u00e9tablissement.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a5807 elementor-widget elementor-widget-heading\" data-id=\"45a5807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">b) Cybers\u00e9curit\u00e9 et conformit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a71ba elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44a71ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Comment l\u2019entreprise g\u00e8re-t-elle les violations de s\u00e9curit\u00e9 ?<\/strong> Exigez des d\u00e9tails sur les proc\u00e9dures d\u2019intervention, les alertes automatiques et le d\u00e9lai de reprise apr\u00e8s un incident.<\/li><li><strong>Le fournisseur est-il certifi\u00e9 GDPR, HIPAA, PCI DSS ou ISO 27001 ?<\/strong> Ces normes sont des indicateurs importants de maturit\u00e9 en mati\u00e8re de cybers\u00e9curit\u00e9. N\u2019h\u00e9sitez pas \u00e0 demander des preuves ou rapports d\u2019audit.<\/li><li><strong>Quels m\u00e9canismes sont en place pour s\u00e9curiser les serveurs sur site ?<\/strong> Cela inclut les pare-feux, la segmentation du r\u00e9seau, les syst\u00e8mes de d\u00e9tection d\u2019intrusion (IDS) et la surveillance continue.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5fe3a elementor-widget elementor-widget-heading\" data-id=\"3a5fe3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">c) Risques sp\u00e9cifiques \u00e0 la VoIP<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a97b4b7 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a97b4b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Quelles mesures sont prises contre les attaques cibl\u00e9es : DNS spoofing, phishing, fraude aux p\u00e9ages, SIP trunk hijacking ?<\/strong> Le fournisseur doit disposer de protections actives et r\u00e9actives contre ces menaces.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cdf012 elementor-widget elementor-widget-heading\" data-id=\"4cdf012\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">d) Int\u00e9gration avec des services tiers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-590cb3a elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"590cb3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Si des services tiers sont utilis\u00e9s (CRM, helpdesk, etc.), quelles sont les politiques de s\u00e9curit\u00e9 applicables ?<\/strong> Demandez un aper\u00e7u des protocoles d\u2019authentification, de chiffrement et de transmission de donn\u00e9es en vigueur.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-527f4d6 elementor-widget elementor-widget-heading\" data-id=\"527f4d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">e) Chiffrement et qualit\u00e9 audio<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b0d10 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d3b0d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Les communications sont-elles chiffr\u00e9es de bout en bout (SRTP, TLS) ?<\/strong> Et surtout, ce chiffrement impacte-t-il la qualit\u00e9 des appels ? Un bon prestataire doit offrir s\u00e9curit\u00e9 et performance sans compromis.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a75d61 elementor-widget elementor-widget-heading\" data-id=\"8a75d61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">f) Support client et assistance technique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7cb43 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6e7cb43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Quelles sont les modalit\u00e9s d\u2019assistance ?<\/strong> Demandez des pr\u00e9cisions sur les canaux disponibles (t\u00e9l\u00e9phone, chat, e-mail), les plages horaires (24\/7 ou horaires \u00e9tendus), ainsi que les niveaux de support inclus selon la formule choisie.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65c5d44 elementor-widget elementor-widget-heading\" data-id=\"65c5d44\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"partie3\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Quelques bonnes pratiques \u00e0 adopter en 2025 pour s\u00e9curiser votre VoIP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8970b elementor-widget elementor-widget-heading\" data-id=\"9c8970b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">a) Renforcez la politique de mots de passe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be94982 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"be94982\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"2419\" data-end=\"2497\"><p class=\"\" data-start=\"2421\" data-end=\"2497\">Utilisez une gestion centralis\u00e9e avec authentification multi-facteurs (MFA).<\/p><\/li><li class=\"\" data-start=\"2498\" data-end=\"2697\"><p class=\"\" data-start=\"2500\" data-end=\"2697\">Interdisez les mots de passe faibles ou r\u00e9utilis\u00e9s, et forcez leur rotation automatique toutes les 30 \u00e0 60 jours via une politique Active Directory ou un gestionnaire de mots de passe d\u2019entreprise.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff46be0 elementor-widget elementor-widget-heading\" data-id=\"ff46be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">b) Ne jamais utiliser de Wi-Fi public sans protection<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2621e61 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2621e61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"2760\" data-end=\"2841\"><p class=\"\" data-start=\"2762\" data-end=\"2841\">Encouragez l\u2019utilisation syst\u00e9matique de VPN sur les connexions non s\u00e9curis\u00e9es.<\/p><\/li><li class=\"\" data-start=\"2842\" data-end=\"2953\"><p class=\"\" data-start=\"2844\" data-end=\"2953\">Int\u00e9grez des solutions de Mobile Device Management (MDM) pour contr\u00f4ler les connexions des terminaux mobiles.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bbd757 elementor-widget elementor-widget-heading\" data-id=\"3bbd757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">c) Auditez r\u00e9guli\u00e8rement votre infrastructure VoIP<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-172512f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"172512f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58dc2a0\" data-id=\"58dc2a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f76cd25 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f76cd25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"3013\" data-end=\"3079\"><p class=\"\" data-start=\"3015\" data-end=\"3079\">Programmez des tests d\u2019intrusion sp\u00e9cifiques \u00e0 la t\u00e9l\u00e9phonie IP.<\/p><\/li><li class=\"\" data-start=\"3080\" data-end=\"3186\"><p class=\"\" data-start=\"3082\" data-end=\"3186\">V\u00e9rifiez les configurations des pare-feu SIP, tracez les appels anormaux et surveillez les logs d\u2019acc\u00e8s.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ab4ea elementor-widget elementor-widget-heading\" data-id=\"09ab4ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">d) Mettez \u00e0 jour en continu vos syst\u00e8mes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba84a69 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ba84a69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"3236\" data-end=\"3336\"><p class=\"\" data-start=\"3238\" data-end=\"3336\">Automatisez les mises \u00e0 jour de s\u00e9curit\u00e9 pour les softphones, PBX, firmware de routeurs VoIP, etc.<\/p><\/li><li class=\"\" data-start=\"3337\" data-end=\"3459\"><p class=\"\" data-start=\"3339\" data-end=\"3459\">V\u00e9rifiez r\u00e9guli\u00e8rement que tous les composants logiciels et mat\u00e9riels sont \u00e0 jour face aux vuln\u00e9rabilit\u00e9s connues (CVE).<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0c71dd elementor-widget elementor-widget-heading\" data-id=\"b0c71dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">e) Formez vos \u00e9quipes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f14f35e elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f14f35e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"3490\" data-end=\"3585\"><p class=\"\" data-start=\"3492\" data-end=\"3585\">Sensibilisez vos collaborateurs aux risques li\u00e9s au phishing vocal et \u00e0 l\u2019ing\u00e9nierie sociale.<\/p><\/li><li class=\"\" data-start=\"3586\" data-end=\"3660\"><p class=\"\" data-start=\"3588\" data-end=\"3660\">Int\u00e9grez des sc\u00e9narios VoIP dans vos formations cybers\u00e9curit\u00e9 annuelles.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f68eb1d elementor-widget elementor-widget-heading\" data-id=\"f68eb1d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"partie4\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. En conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6706b17 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6706b17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous esp\u00e9rons que cet article vous a aid\u00e9 \u00e0 comprendre comment les hackers profitent des VOIP r\u00e9seaux lorsque les risques existent. D&rsquo;ailleurs, en parlant de risques, saviez-vous que l&rsquo;Europe a d\u00e9fini une <span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/ai-act-leurope-definit-une-classification-des-risques-associes-a-lia\/\">nouvelle liste de risques li\u00e9s \u00e0 l&rsquo;IA ?<\/a><\/strong><\/span> La cyber-s\u00e9curit\u00e9 doit figurer en t\u00eate de votre liste de t\u00e2ches en tant que responsable informatique. Dans les centres de contact, les donn\u00e9es constituent le plus grand actif de tous et la s\u00e9curisation de vos donn\u00e9es est la chose la plus importante \u00e0 faire. Chez Nixxis, nous savons qu\u2019il vaut mieux pr\u00e9venir que gu\u00e9rir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-599e40c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"599e40c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-40dd196 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"40dd196\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77be56b elementor-widget-laptop__width-initial elementor-widget elementor-widget-heading\" data-id=\"77be56b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour aller plus loin : S\u00e9curisez votre VoIP avec la <br>bonne solution d'h\u00e9bergement. Choisirez-vous le Cloud ou l'On Premise ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3560d77 elementor-widget elementor-widget-image\" data-id=\"3560d77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/hebergement-cloud-vs-on-premise-vs-cloud-hybride-pour-votre-solution-de-centre-dappels-faites-le-meilleur-choix\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"336\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/01\/Cloud-vs-On-Premise-768x336.webp\" class=\"attachment-medium_large size-medium_large wp-image-37591 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/01\/Cloud-vs-On-Premise-768x336.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/01\/Cloud-vs-On-Premise-300x131.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/01\/Cloud-vs-On-Premise.webp 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"8c8283\" style=\"--dominant-color: #8c8283\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4123b6 elementor-align-center elementor-hidden-tablet elementor-hidden-mobile elementor-mobile-align-right elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"f4123b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/hebergement-cloud-vs-on-premise-vs-cloud-hybride-pour-votre-solution-de-centre-dappels-faites-le-meilleur-choix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acc\u00e9der \u00e0 l'article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-382563f elementor-align-left elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"382563f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/hebergement-cloud-vs-on-premise-vs-cloud-hybride-pour-votre-solution-de-centre-dappels-faites-le-meilleur-choix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acc\u00e9der \u00e0 l'article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f87625 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"1f87625\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f6dcd67\" data-id=\"f6dcd67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a502bc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0a502bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-0c7271e elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0c7271e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a1fdd2a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a1fdd2a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fddd14a elementor-widget elementor-widget-image\" data-id=\"fddd14a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/02\/Photo-Luc-Jacobs.webp\" class=\"attachment-large size-large wp-image-45088 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/02\/Photo-Luc-Jacobs.webp 200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/02\/Photo-Luc-Jacobs-150x150.webp 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" data-has-transparency=\"false\" data-dominant-color=\"9ba5aa\" style=\"--dominant-color: #9ba5aa\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a830c8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1a830c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b667aea elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"b667aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/lucfrancisjacobs\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"786\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16.webp\" class=\"attachment-large size-large wp-image-58042 has-transparency\" alt=\"\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16.webp 966w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-300x295.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-768x754.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"3e8bd5\" style=\"--dominant-color: #3e8bd5\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55eab74 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"55eab74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b997c62 elementor-widget elementor-widget-heading\" data-id=\"b997c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A propos de l'auteur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5511f57 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5511f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00e9sident de Nixxis, Luc est un visionnaire de l\u2019exp\u00e9rience client augment\u00e9e par l\u2019intelligence artificielle. Au quotidien, il allie sa passion pour l\u2019innovation et son sens aigu de la strat\u00e9gie. Sous son impulsion, Nixxis s\u2019impose comme un acteur de r\u00e9f\u00e9rence dans la transformation digitale de la relation client, en pla\u00e7ant la technologie au service de l\u2019humain et de la performance durable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7150cef elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7150cef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35c0763 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"35c0763\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4293e40 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4293e40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b14cf18 elementor-widget elementor-widget-image\" data-id=\"b14cf18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/02\/Photo-Luc-Jacobs.webp\" class=\"attachment-large size-large wp-image-45088 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/02\/Photo-Luc-Jacobs.webp 200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/02\/Photo-Luc-Jacobs-150x150.webp 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" data-has-transparency=\"false\" data-dominant-color=\"9ba5aa\" style=\"--dominant-color: #9ba5aa\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1ad040 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f1ad040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4edfb41 elementor-widget-laptop__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"4edfb41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/lucfrancisjacobs\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"786\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16.webp\" class=\"attachment-large size-large wp-image-58042 has-transparency\" alt=\"\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16.webp 966w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-300x295.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/ICONES-16-768x754.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"3e8bd5\" style=\"--dominant-color: #3e8bd5\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a312bc3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a312bc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8aa18 elementor-widget elementor-widget-heading\" data-id=\"2a8aa18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A propos de l'auteur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46595d9 elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46595d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00e9sident de Nixxis, Luc est un visionnaire de l\u2019exp\u00e9rience client augment\u00e9e par l\u2019intelligence artificielle. Au quotidien, il allie sa passion pour l\u2019innovation et son sens aigu de la strat\u00e9gie. Sous son impulsion, Nixxis s\u2019impose comme un acteur de r\u00e9f\u00e9rence dans la transformation digitale de la relation client, en pla\u00e7ant la technologie au service de l\u2019humain et de la performance durable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76fe7bb elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"76fe7bb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-195f499\" data-id=\"195f499\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be390da elementor-widget elementor-widget-heading\" data-id=\"be390da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Partagez ce contenu sur vos r\u00e9seaux favoris !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5768c5e elementor-share-buttons--shape-rounded elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"5768c5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" 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class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-078d01d elementor-widget elementor-widget-heading\" data-id=\"078d01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Int\u00e9ress\u00e9 par nos solutions ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e3cb0b elementor-align-center elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"0e3cb0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/contacter\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4a2ca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5c4a2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a9bbc uppercase elementor-widget elementor-widget-heading\" data-id=\"b5a9bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Articles r\u00e9cents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61afad1 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"61afad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-57971 post type-post status-publish format-standard has-post-thumbnail hentry category-actualite-sectorielle category-call-contact-center-news category-cx-news tag-call-center tag-centre-dappels tag-centre-de-contact tag-demarchage-telephonique tag-experience-client tag-prospection-telephonique tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/le-bon-moment-pour-numeroter-vos-contacts-et-reussir-vos-campagnes-outbound\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"561\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/08\/Teleprospection-1-1-768x561.webp\" class=\"attachment-medium_large size-medium_large wp-image-57972 not-transparent\" alt=\"\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/08\/Teleprospection-1-1-768x561.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/08\/Teleprospection-1-1-300x219.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/08\/Teleprospection-1-1-1024x749.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/08\/Teleprospection-1-1-1536x1123.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/08\/Teleprospection-1-1.webp 2026w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"a59d98\" style=\"--dominant-color: #a59d98;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/le-bon-moment-pour-numeroter-vos-contacts-et-reussir-vos-campagnes-outbound\/\" >\n\t\t\t\tLe bon moment pour num\u00e9roter vos contacts et r\u00e9ussir vos campagnes outbound\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/le-bon-moment-pour-numeroter-vos-contacts-et-reussir-vos-campagnes-outbound\/\" aria-label=\"En savoir plus sur Le bon moment pour num\u00e9roter vos contacts et r\u00e9ussir vos campagnes outbound\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t3 septembre 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-57063 post type-post status-publish format-standard has-post-thumbnail hentry category-actualite-sectorielle category-call-contact-center-news category-cx-news tag-call-center tag-centre-dappels tag-centre-de-contact tag-demarchage-telephonique tag-experience-client tag-prospection-telephonique tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-57065 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/02\/Loi-Teleprospection-2048x1364.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"5b5663\" style=\"--dominant-color: #5b5663;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" >\n\t\t\t\tD\u00e9marchage t\u00e9l\u00e9phonique :\u00a0ce\u00a0que\u00a0changera la Loi du 11 ao\u00fbt 2026 pour les centres d&rsquo;appels\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/demarchage-telephonique-ce-que-changera-la-loi-du-11-aout-2026-pour-les-centres-dappels\/\" aria-label=\"En savoir plus sur D\u00e9marchage t\u00e9l\u00e9phonique :\u00a0ce\u00a0que\u00a0changera la Loi du 11 ao\u00fbt 2026 pour les centres d&rsquo;appels\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t10 ao\u00fbt 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-57006 post type-post status-publish format-standard has-post-thumbnail hentry category-actualite-sectorielle category-call-contact-center-news category-cx-news category-ia category-intelligence-artificielle tag-call-center tag-centre-dappels tag-centre-de-contact tag-experience-client tag-hyperpersonnalisation tag-ia tag-intelligence-artificielle tag-relation-client tag-service-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-57033 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Chosen-visual-for-2026-trends.webp 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"7e9db0\" style=\"--dominant-color: #7e9db0;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" >\n\t\t\t\tRelation client 2026 : les grandes tendances qui redessinent les fronti\u00e8res du secteur\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/relation-client-2026-les-grandes-tendances-qui-redessinent-les-frontieres-du-secteur\/\" aria-label=\"En savoir plus sur Relation client 2026 : les grandes tendances qui redessinent les fronti\u00e8res du secteur\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t3 f\u00e9vrier 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-55173 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news-3 category-product-features tag-call-center tag-dialer tag-numerotation tag-power-dialer tag-predictive-dialer tag-relation-client\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-768x513.webp\" class=\"attachment-medium_large size-medium_large wp-image-55202 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-768x513.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-1536x1025.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/11\/Pourquoi-le-dialer-de-Nixxis-est-la-meilleure-solution-sur-le-marche-2-2048x1367.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"9d9f9a\" style=\"--dominant-color: #9d9f9a;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" >\n\t\t\t\tDu pr\u00e9dictif au power, comment le dialer de Nixxis am\u00e9liore-t-il vos performances\u00a0?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/du-predictif-au-power-comment-le-dialer-de-nixxis-ameliore-t-il-vos-performances\/\" aria-label=\"En savoir plus sur Du pr\u00e9dictif au power, comment le dialer de Nixxis am\u00e9liore-t-il vos performances\u00a0?\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12 novembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-52559 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news-3 category-sector-news tag-etablissements-de-sante tag-hopitaux tag-laboratoires tag-medico-social tag-relation-client tag-sante tag-standard-telephonique\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"511\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-768x511.webp\" class=\"attachment-medium_large size-medium_large wp-image-52561 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-768x511.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-300x199.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-1024x681.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-1536x1021.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/09\/Standard-telephonique-medical-2048x1362.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"969b92\" style=\"--dominant-color: #969b92;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" >\n\t\t\t\tPourquoi Nixxis est la solution de standard t\u00e9l\u00e9phonique pr\u00e9f\u00e9r\u00e9e des acteurs de la sant\u00e9 ?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/pourquoi-nixxis-est-la-solution-de-standard-telephonique-preferee-des-acteurs-de-la-sante\/\" aria-label=\"En savoir plus sur Pourquoi Nixxis est la solution de standard t\u00e9l\u00e9phonique pr\u00e9f\u00e9r\u00e9e des acteurs de la sant\u00e9 ?\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t23 septembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-47589 post type-post status-publish format-standard has-post-thumbnail hentry category-call-contact-center-news category-ia category-intelligence-artificielle tag-analyse-de-sentiments tag-analyse-par-mot-cle tag-centre-de-contact tag-ia tag-intelligence-artificielle tag-relation-client tag-resume-de-la-conversation tag-transcription-speech-to-text\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-47614 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-1536x1024.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/06\/IA-et-transcription-speech-to-text-2048x1365.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"5b5653\" style=\"--dominant-color: #5b5653;\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" >\n\t\t\t\tTranscription speech-to-text : optimisez votre relation client avec l\u2019IA int\u00e9gr\u00e9e \u00e0 Nixxis\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.nixxis.com\/fr\/transcription-speech-to-text-optimisez-votre-relation-client-avec-lia-integree-a-nixxis\/\" aria-label=\"En savoir plus sur Transcription speech-to-text : optimisez votre relation client avec l\u2019IA int\u00e9gr\u00e9e \u00e0 Nixxis\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12 juin 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&lt; Revenir au blog VoIP \u2013 cybers\u00e9curit\u00e9, risques et meilleures pratiques en 2025 VoIP s\u00e9curit\u00e9 et cryptage Comment savoir si votre voIP est s\u00fbr ?<\/p>\n","protected":false},"author":12,"featured_media":41629,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101],"tags":[77,78,80],"class_list":["post-41316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-contact-center-news","tag-cybersecurite","tag-protection-des-donnees","tag-voip-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin 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