Contact centers are one of the most frequently targeted businesses for security breaches. To protect your customer’s confidential information, you need to equip your company with every necessary tool to outperform criminals.
Three weeks ago, Facebook was being investigated as part of an inquiry into the use of personal data for commercial and political purposes. Well before the Cambridge Analytica scandal, Nixxis CEO Luc F. Jacobs had already discussed the topic of Social Media Privacy at Contact Center Conference and Expo in Istanbul.
Please watch his keynote speech and learn when to keep the conversations with your customers private and how to protect your company from being compromised.