Artificial intelligence (AI) is redefining the way in which companies interact with their customers and this is all the more striking in the customer relations sector where the very role of the “human” advisor is being called into question. A recent study shows that responses generated by ChatGPT are 252% more relevant than those of humans in certain contexts. This impressive figure demonstrates a clear interest in integrating AI into professional tools to meet the ever-higher expectations of modern consumers.
1. 99% of written interactions automated within two years?
It is common to call customer service when a product or service purchase does not suit us. Email, online chat, SMS or even social networks, the possible exchange channels are numerous. At Nixxis, we estimate that within two years, 99% of written interactions can be automated using AI. This would not only reduce processing times, but above all free up advisors to focus on what they do best: voice interactions.
The latter remain essential, particularly in France, where 53% of consumers prefer voice to resolve complex problems or benefit from personalized support. A telephone call is often perceived as more direct and faster than a written exchange, which can suffer from delays or misunderstandings.
2. Dialogg.ai : an innovation powered by Nixxis
This summer, Nixxis unveiled dialogg.ai, an intelligent chatbot designed to automate written interactions while maintaining a fluid and intuitive approach. Dialogg.ai is also capable of offering personalized recommendations, thus facilitating cross-selling and optimizing the customer experience.
The benefits of dialogg.ai include:
- Saves time: recurring requests are processed instantly, without human intervention (unless this is really necessary or at the request of the contact).
- Improved productivity: your agents can focus on strategic, high-value-added tasks, rather than dwelling on responses that can be automated.
- An enriched customer experience: each request is quickly directed to the best solution or resource available.
3. AI-human synergy for efficient customer service
Far from being an opposition, collaboration between humans and AI makes up the future of customer relations. At Nixxis, we firmly believe that AI and humans are complementary. By automating written channels, your teams refocus on irreplaceable and purely human skills: listening, empathy and resolving problems over the phone.
4. Want to try dialogg.ai?
4. Want to try
dialogg.ai?
Don’t wait any longer to test the capabilities of our chatbot. Contact us today for a live demo or visit our site for more information.
