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Welcome to our “Blog” page dedicated to Nixxis news! Here you will find the latest news, exciting updates and must-see events from Nixxis internationally!
< Return to blog < Return to blog AI: a tool for customer experience Humans: at the heart of customer relations A harmonious collaboration Towards an enriched customer experience Conclusion In a world where technology increasingly shapes our daily interactions, the integration of artificial intelligence (AI) into customer service and customer experience (CX) represents a […]
< Return to blog < Return to blog A changing context New trends in cold calling Challenges and perspectives Conclusion 1. A changing context Telephone canvassing, omnipresent in our commercial landscape, has never ceased to arouse controversy. In 2024, its evolution will take shape in new and complex forms, deeply influenced by three drivers: a) […]
< Return to blog < Return to blog ACD: what is it? Differences between ACD and SVI The different types of call distribution Conclusion Automatic call distribution (ACD) is an essential component of modern contact center solutions, enabling efficient and optimal management of incoming call flows. Designed to improve the customer experience while maximizing operational […]