30 Days Free – Book a demo to enjoy Nixxis Contact Suite free for 30 days
Powerful software with all the features your business needs.
With Nixxis Contact Suite interact with your customers on all channels (voice, social media, Whatsapp, email, sms) within one platform and regroup data to get a 360-degree view of your customers
Book a demo to enjoy Nixxis Contact Suite free for 30 days
Powerful software with all the features your business needs.
With Nixxis Contact Suite interact with your customers on all channels (voice, social media, Whatsapp, email, sms) within one platform and regroup data to get a 360-degree view of your customers
Book a demo to enjoy Nixxis Contact Suite free for 30 days
AI powered ACD / Best predictive dialer on the market
Live Chat
Social Network
Email
SMS
WhatsApp
Seamless integration with leading CRMs
Hundreds of predefined or customizable reports
Supervision, listening, recording and monitoring
ADVANCED ACD
Get the right query to the right
agent with our Automated Call Distribution system
and get your CSAT scores through the roof
POWERFUL IVR
A well-thought IVR that allows you
to deal with overflow in waiting queues,
create call-back scenarios or advanced satisfaction
surveys to ensure your customer service inbound
calls stay as smooth as possible
Get the right query to the right agent with our Automated Call Distribution system and get your CSAT scores through the roof
Assist your agents with the best script editor on the market by creating personalized agent environments, call speeches and so much more
With our AI-powered solution provide 24/7 assistance via chatbots or let Nixxis Contact Suite aggregate your data simultaneously
Enjoy 70+ ready-made reports that you can export and view in one-click or create your own reports to leverage the power of analytics and take your customer interactions to the next level
Integrate Nixxis Contact Suite with your current solution or with leading CRMs and automation tools in the market hassle-free
Manage all your customer interactions on any channel within one platform and get a 360-degree view of your customers
Record your conversations easily, filter them to get the high added value that will help your business, create custom parameters to initate recording at specific points and enjoy our advanced speech-to-text technology to discover up to the emotionnal intents of your customers
Advanced management of user rights, assign skills to your agents for better interactions, create unique campaigns with easy custom parameters
"We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage"
"Nixxis Contact Suite, thanks to its technology, can easily work automatically. Less human action is needed. The agent is more efficient and consequently involving a greater revenue per agent. Prior campaigns are always on the top. All chat, mail & voice are targeted to the right person without any human intervention"
"I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers"