30 Days Free – Book a demo to enjoy Nixxis Contact Suite free for 30 days

Nixxis Contact Suite 3.0

Powerful software with all the features your business needs. 

With Nixxis Contact Suite interact with your customers on all channels (voice, social media, Whatsapp, email, sms) within one platform and regroup data to get a 360-degree view of your customers

Book a demo to enjoy Nixxis Contact Suite free for 30 days

Nixxis Contact Suite 3.0

Powerful software with all the features your business needs. 

With Nixxis Contact Suite interact with your customers on all channels (voice, social media, Whatsapp, email, sms) within one platform and regroup data to get a 360-degree view of your customers

Book a demo to enjoy Nixxis Contact Suite free for 30 days

Powerful software with all the features your business needs

Inbound & Outbound Calls

AI powered ACD / Best predictive dialer on the market

Omnichannel

Live Chat
Social Network
Email
SMS
WhatsApp

Integration

Seamless integration with leading CRMs

Analytics & Reportings

Hundreds of predefined or customizable reports

Workforce Management

Supervision, listening, recording and monitoring

Play Video

Advanced features for advanced customer interactions

ADVANCED ACD
Get the right query to the right
agent with our Automated Call Distribution system
and get your CSAT scores through the roof

POWERFUL IVR
A well-thought IVR that allows you
to deal with overflow in waiting queues,
create call-back scenarios or advanced satisfaction
surveys to ensure your customer service inbound
calls stay as smooth as possible

SCRIPT EDITOR
Assist your agents with the best
script editor on the market by creating
personalized agent environments, call speeches
and so much more.
AI-AUTOMATIONS
With our AI-powered solution provide
24/7 assistance via chatbots or
let Nixxis Contact Suite aggregate your data simultaneously.
EASY ANALYTICS
Enjoy 70+ ready-made reports
that you can export and view in one-click
or create your own reports to leverage
the power of analytics and take your customer
interactions to the next level. 24/7 SUPPORT
INTEGRATION
Integrate Nixxis Contact Suite with
your current solution or
with leading CRMs and
automation tools in the market hassle-free.
EASY RECORDING
Record your conversations easily,
filter them to get the high added
value that will help your business,
create custom parameters to initate recording
at specific points and enjoy our advanced
speech-to-text technology to discover up to
the emotionnal intents of your customers
ADVANCED ADMIN
Advanced management of user rights,
assign skills to your agents for better
interactions, create unique campaigns
with easy custom parameters
OMNICHANNEL
Manage all your customer interactions
on any channel within one platform
and get a 360-degree view
of your customers.

Advanced features for advanced customer interactions

Get the right query to the right agent with our Automated Call Distribution system and get your CSAT scores through the roof

Assist your agents with the best script editor on the market by creating personalized agent environments, call speeches and so much more

With our AI-powered solution provide 24/7 assistance via chatbots or let Nixxis Contact Suite aggregate your data simultaneously

Enjoy 70+ ready-made reports that you can export and view in one-click or create your own reports to leverage the power of analytics and take your customer interactions to the next level

Integrate Nixxis Contact Suite with your current solution or with leading CRMs and automation tools in the market hassle-free

Manage all your customer interactions on any channel within one platform and get a 360-degree view of your customers

Record your conversations easily, filter them to get the high added value that will help your business, create custom parameters to initate recording at specific points and enjoy our advanced speech-to-text technology to discover up to the emotionnal intents of your customers

Advanced management of user rights, assign skills to your agents for better interactions, create unique campaigns with easy custom parameters

More than 150+ brands trust us with their CX, why not you?

More than 150+ brands trust us with their CX, why not you?

See why customers love Nixxis

Evren A Inter Partner Assistance Project Manager

"We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage"

Jimmy Sels CEO B-Connected

"Nixxis Contact Suite, thanks to its technology, can easily work automatically. Less human action is needed. The agent is more efficient and consequently involving a greater revenue per agent. Prior campaigns are always on the top. All chat, mail & voice are targeted to the right person without any human intervention"

Nikola IT Engineer - Universal Telecom

"I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers"

Corinne Pirinoli HR, Communications & Customer Services Director - Monaco Telecom

"We had a solution that could no longer meet the needs of our growing business. The Nixxis tool is very flexible. You can do anything you need. You can easily control all the paramaters as well as the operation of the system"