Nixxis Contact Suite

Powerful contact center analytics

Understand your customer experience

Enjoy our flexible reporting and analytics. Integrated withing Nixxis Contact Suite access your reports and download them in one click. Rapidly identify the pain points of your contact center to create an optimum experience for your customer and agents and optimize your business processes.

Trusted by 150+ Global Brands

Trusted by 150+ Global Brands

Control your customer experience through powerful analytics

With Nixxis’ powerful contact center analytics, optimize your performances easily. Available on cloud or on premise

ONE CLICK REPORT GENERATION - BLUE

One click report generation

All of your reports are available in one-click. These can then be provided in pdf, xls, word, Powerpoint, tiff, xml and various other formats.

FULLY CUSTOMIZABLE ICON-BLUE

Fully customizable

Use can be made of hundreds of predefined reports, but also your own reports can be drawn up, thanks to the historical database which is completely open to the end user.

POWERFUL ANALYTICS - BLUE

Powerful analytics

With all these capabilities in reports it is much easier to identify, formulate and achieve targets. Daily, or even on demand, they can be controlled as needed.

Customizable reports

Use can be made of hundreds of predefined reports, but also your own reports can be drawn up, thanks to the historical database which is completely open to the end user.

Customizable reports

Use can be made of hundreds of predefined reports, but also your own reports can be drawn up, thanks to the historical database which is completely open to the end user.

Discover your customers' intents

Speech-to-text algorithms can extract not only the words but also the intents and emotions expressed by your customers in order to pilot your Quality Monitoring solution for automatic filling of your evaluation grids.

Discover your customers' intents

Speech-to-text algorithms can extract not only the words but also the intents and emotions expressed by your customers in order to pilot your Quality Monitoring solution for automatic filling of your evaluation grids.

Automated Analytics

Reports can be processed periodically in an automatic way and then sent to your own distribution list via email or even better, be published on an intranet or standard website. Further to that part or all of the data can also be made available on external FTP servers for furthe r processing.

Automated Analytics

Reports can be processed periodically in an automatic way and then sent to your own distribution list via email or even better, be published on an intranet or standard website. Further to that part or all of the data can also be made available on external FTP servers for furthe r processing.

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage.

Axa Assistance

Campaigns are organised by customer, activity and language. Iuris-Link manages its staff in a way to optimize results. Integration has been realized between Nixxis and customer’s CRM to treat unanswered calls detected by Nixxis via SQL Server and Oracle. It allows automating the treatment of these files without human intervention. An considerable saving in time for agents and files advancement!

Intrum

The main benefit as I can see in our case essentially the reporting system. Now, we actually understand what we have to do to exactly fit our customer needs. We also add a post processor IVR to measure our customer satisfaction after each interaction. Reporting is one of the best things in Nixxis because you can really extract whatever you need from the calls. The reporting system of Nixxis is very flexible

Universal Telecom