An evolving offer adapted to your needs
An evolving offer tailored to your needs
Monthly
Yearly
Starter
Benefit from the essential telephony features to effectively start your customer service.
Coming soon
Monocampaign (1 single database)
Nixxis Telecom only
Essential customer service features such as:
ACD, IVR, callbacks strategy...
ACD, IVR, callbacks strategy...
Standard monitoring and reporting
Recording and analysis of conversations
Dialer: Manual, predictive, progressive and preview
Integrated Softphone
Access to AI features
Transcription charged extra
Essential
Simplify the management of your different campaigns and gain agility and in precision.
44,90
€
/ month
Starter features included
Multicampaigns (management of several databases)
Nixxis Telecom or operator of your choice
Interconnection cost extra
Advanced customer service features such as: Queue time and position, callback API, blacklist, unlimited simultaneous calls, etc.
Agent interface editor (script, action engine)
Professional
Manage your call campaigns with finesse and attention to detail to maximize your performance.
55,90
€
/mois
Essential features included
Maximum configuration possibilities: Dialing rules management, callback scoring, data filtering, skills-based or priority-based routing based on time, etc.
Dialer: Modes of additional numbering
Essential Edition Modes + Power modes, limited power, reminders only, no agents, search
Multi-session interface
Changing the settings for answering machine detection
Dynamic / VIP Queue
Enterprise
Opt for tailor-made features and seamless integration with your business tools.
On quotation
Customizable deployment
Private cloud hosting
Custom integrations
Dynamic parameters
Preferred Agent
Customizable IVR
Workflows
Email and chat management
Integration of new channels
Customizable exports
Starter
Benefit from the essential telephony features to effectively start your customer service.
Coming soon
Monocampaign (1 single database)
Nixxis Telecom only
Essential customer service features such as:
ACD, IVR, callbacks strategy...
ACD, IVR, callbacks strategy...
Standard monitoring and reporting
Recording and analysis of conversations
Dialer: Manual, predictive, progressive and preview
Integrated Softphone
Access to AI features
Transcription charged extra
Essential
Simplify the management of your different campaigns and gain agility and in precision.
39,90
€
/ month
Starter features included
Multicampaigns (management of several databases)
Nixxis Telecom or operator of your choice
Interconnection cost extra
Advanced customer service features such as: Queue time and position, callback API, blacklist, unlimited simultaneous calls, etc.
Agent interface editor (script, action engine)
Professional
Manage your call campaigns with finesse and attention to detail to maximize your performance.
49,90
€
/mois
Essential features included
Maximum configuration possibilities: Dialing rules management, callback scoring, data filtering, skills-based or priority-based routing based on time, etc.
Dialer: Modes of additional numbering
Essential Edition Modes + Power modes, limited power, reminders only, no agents, search
Multi-session interface
Changing the settings for answering machine detection
Dynamic / VIP Queue
Enterprise
Opt for tailor-made features and seamless integration with your business tools.
On quotation
Customizable deployment
Private cloud hosting
Custom integrations
Dynamic parameters
Preferred Agent
Customizable IVR
Workflows
Email and chat management
Integration of new channels
Customizable exports
Comparison of our offers
|
Features
|
Starter
|
Essential
|
Professional
|
Enterprise
|
|---|---|---|---|---|
|
Outbound calls
|
|
|
|
|
|
Inbound calls
|
|
|
|
|
|
Multi-campaigns
|
|
|
|
|
|
Agent interface
|
|
|
|
|
|
Statistics and monitoring
|
|
|
|
|
|
Advanced Features
|
|
|
|
|
|
Call routing
|
|
|
|
|
|
Integrations
|
|
|
|
|
Detailed comparison
|
Features
|
Starter
|
Essential
|
Professional
|
Enterprise
|
|
|---|---|---|---|---|---|
|
Price / month based on an annual subscription
|
TBA
|
39,90 €
|
49,90 €
|
On quotation
|
|
|
Minimum number of users
|
1
|
5
|
10
|
10
|
|
|
Outbound calls |
|||||
|
Cloud mode
|
Public cloud
|
Public cloud
|
Public cloud
|
Private cloud
Access to the database is optional
|
|
|
Telecommunications
|
Nixxis Telecom only
|
Nixxis Telecom or at the customer's choice
|
Nixxis Telecom or at the customer's choice
|
Nixxis Telecom or at the customer's choice
|
|
|
Integrated Softphone
|
|
|
|
|
|
|
Multi-line
|
|
|
|
|
|
|
Click-to-call numbers
|
|
|
|
|
|
|
Card pop-up
|
|
|
|
|
|
|
Blacklist
|
|
|
|
|
|
|
Dialing modes
|
Preview, manual, progressive and predictive
|
Preview, manual, progressive and predictive
|
Additional dialing modes
Essential Edition + Power modes, limited power, reminders only, no agents, search
|
All dialing modes
Professional Edition Modes + Added Workflows
|
|
|
Agent interface editor (script, action engine)
|
Optional
|
|
|
Optional
|
|
|
Callback API
|
|
|
|
|
|
|
Managing numbering rules
|
|
|
|
|
|
|
Changing settings responder detection
|
|
|
|
|
|
|
Pre-processor processing
|
|
|
|
|
|
|
Integration of new channels
Tickets, WhatsApp...
|
|
|
|
|
|
|
Inbound calls |
|||||
|
ACD Queue
|
|
|
|
|
|
|
Voicemail & hold music
|
|
|
|
|
|
|
Targeted callbacks
|
|
|
|
|
|
|
Preferred Agent
|
|
|
|
|
|
|
Customizable IVR
|
|
|
|
|
|
|
Agent interface |
|||||
|
Access to call history
|
|
|
|
|
|
|
Multi-level intelligent call qualification
Qualifications allow the rest of the process to be automated (prioritization of an action, creation of an activity, etc.)
|
|
|
|
|
|
|
After-call monitoring and management
|
|
|
|
|
|
|
Agent break management
|
|
|
|
|
|
|
Integrated browser with simultaneous multiple displays per activity
|
|
|
|
|
|
|
Managing custom records
|
|
|
|
|
|
|
Multi-session interface
|
|
|
|
|
|
|
Statistics and monitoring |
|||||
|
Live listening
Discreet mode
|
|
|
|
|
|
|
Agents chat
|
|
|
|
|
|
|
Access to a library of standard reports
|
|
|
|
|
|
|
Easy and intuitive real-time team tracking
|
|
|
|
|
|
|
Real-time display and tracking of agent productivity
|
|
|
|
|
|
|
Remote control of agent status and collected campaign
|
|
|
|
|
|
|
Customizing dashboard
|
|
|
|
|
|
|
Agent screen view
|
|
|
|
|
|
|
Easy and customizable exports
|
|
|
|
|
|
|
Advanced Features |
|||||
|
Multi-activity campaigns
|
1 campaign, unlimited number of activities
|
Multi campaigns, unlimited number of activities
|
Multi campaigns, unlimited number of activities
|
Multi campaigns, unlimited number of activities
|
|
|
AI transcription
Sentiment analysis, conversation summarization, keyword search
|
|
|
|
|
|
|
Recording and replaying conversations
|
|
|
|
|
|
|
GDPR management
|
|
|
|
|
|
|
Waiting time and position in queue
|
|
|
|
|
|
|
Dynamic / VIP Queue
|
|
|
|
|
|
|
Queue overflow
|
|
|
|
|
|
|
Team overflow
|
|
|
|
|
|
|
Reminders scoring
|
|
|
|
|
|
|
Reverse IVR Satisfaction Survey
|
|
|
|
|
|
|
Dynamic parameters
|
|
|
|
|
|
|
Advanced rights management
|
|
|
|
|
|
|
Email and chat management
|
|
|
|
|
|
|
Call routing |
|||||
|
Based on language
|
|
|
|
|
|
|
Based on longest wait time
|
|
|
|
|
|
|
Based on processing cost
|
|
|
|
|
|
|
Skills-based
|
|
|
|
|
|
|
Based on priority versus time
|
|
|
|
|
|
|
Based on the profit of the activity
|
|
|
|
|
|
|
Nixxis Support |
|||||
|
Access to the help center
|
|
|
|
|
|
|
Level 1 support by email
|
|
|
|
|
|
|
Premium support
|
Optional
|
Optional
|
Optional
|
Optional
|
|
Join a large network of users!
Ready to take the next step?
Reserve a demo slot today!
Contact us on the chatbot or book a demo.