The administration module is a cornerstone of the Nixxis Contact Suite.
The whole approach of the system’s administration is business oriented.
The administration module enables you to build business campaigns. These campaigns consist of a number of business related activities. These activities are associated to queues that will assign the interaction to an call centre agent or a team of agents with the right skill set.
The administration user interface will allow you to:
- Create new campaigns
- Create and/or assign existing activities to a campaign and define the corresponding detailed targets and skill set needed
- Create and/or assign new/existing queues to an activity
- Create and/or assign new/ existing teams of agents to a queue
- Create and/or assign new/ existing agents to a team
- Centralized administration
- System administration
- HR administration
- Business Projects administration
- User-friendly interface