We know that strategic advantages are won or lost in customer service delivery. Nixxis Business Consulting will help you achieving improvements that deliver demonstrable, reportable returns. We will help you build a customized roadmap that sets the right balance between cost, quality, and revenue for your business and customers. We take into consideration available resources, impacts on the organization, budgets, and existing technologies. Regardless of industry, our network of consultant is totalling hundreds of years of Contact Centre experience and are just waiting for your call to let you benefit of it.
Contact Centre Experience:
A solid understanding of contact centre principles and methodologies and their real-world application.
Extensive vertical industry experience in financial services, healthcare, retail, outsourcing, insurance, and more.
Expertise within specific solution areas: strategy, workforce management, contact centre operations, process and workflow design, training, and quality monitoring.