Thanks to the features of the contact center software, Nixxis Contact Suite, your agents will be more productive.
Boost the efficiency of your Contact Center
Our contact center software reduces the waiting time for your agents. In outbound calls, thanks to the power of our predictive calling technology. Inbound calls, because our technology allows your agents to work on different channels at the same time.
Improve your customer experience
Nixxis Contact Suite gives agents a 360-degree view of customer interactions. Your agents respond quickly and efficiently to queries. Your customers benefit from a consistent and “seamless” customer experience.
Track your performance
Monitor and improve the performance of your campaigns and those of your agents in real time. This will make it easier for you to boost your sales.
The various functionalities of our contact center software Nixxis Contact Suite make your campaigns more effective. Here are just a few of them:
You can integrate Nixxis Contact Suite with your CRM or software package. This will give you an overview of all your customer interactions.
Nixxis has implemented a very effective dialer. Recognised as best in class by the entire industry. You can choose from 10 dialling modes: progressive, predictive, reverse IVR, etc.
Analyse your results, get better results by improving your service with our reporting tool.
Assist your agents with the best script editor on the market and reinforce your speeches.
Support your agents and improve the quality of your calls thanks to our conversation recording tool.
Do you have any questions? Get in touch with one of our experts!
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