Nixxis Contact Suite is the last generation of unified contact center software solution. It transforms your call center operations giving a single, unified platform for a full breadth of customer contact capabilities for inbound, outbound, IVR, omnichannel and proactive contact capabilities and collaboration functionality. We will enhance business processes throughout your organisation by incorporating some of the industry smartest functionalities like profit based routing, multi-wave campaigns or team overflow. It combines with the latest feature-rich, high-availability, next-generation IP communication platforms and exclusive Amazon based cloud services enabling you to benefit from the highest possible flexibility in service allocation combined with industry leading profitability and productivity components.
- Native virtual multimedia approach
- Customer channel interaction switching
- Business process driven, no need for re-engineering
- Multi-wave campaigns
- Profit based routing & dialling
- Team overflow
- Optimized predictive dialler algorithms
- Intelligent end of call list management
- Business driven supervision
- Ready during wrap-up possibility
- Multiple active sessions
- Switch between sessions
- Entry-level & Advanced scripting tools
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