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Omnichannel solution

For a seamless customer experience.
Adopt the Nixxis omnichannel solution and effectively meet your customers' expectations across all communication channels.
Manage your customer experience

Thanks to the integration of more than 40 applications, the Nixxis Digital omnichannel software is the most complete solution available today.

Manage an omnichannel customer journey

Our multi-channel platform allows you to manage your customer exchanges in a single inbox, regardless of the channel used.

Simplify the life of your agents

Your agents benefit from an intuitive and easy-to-use platform that provides a unified view of the customer in omnichannel. This allows them to customize their interactions and provide relevant answers.

Track your performance

Monitor and improve the performance of your campaigns and agents in real time. This will make it easier for you to boost your sales.

Several functionalities

The various features of our Nixxis Digital multi-channel software make your campaigns more effective. Here are just a few of them:

Intelligent Routing

Forward interactions from any channel to the right person in a single inbox with a complete engagement history.

Robots and AI combined

More than 30% of your interactions can be directly processed by our robots via AI through exchanges with your agents.

CRM integration

You can integrate Nixxis Digital into your CRM or business application. This will give you an overview of all your customer interactions.

Media Blending

Optimize your agents’ time and allow them to manage several channels at the same time (chat, calls, social networks, …).

Dynamic distribution engine

Our dynamic distribution engine assigns contacts to agents based on their skills and availability, maximizing your SLA.

 

Do you have any questions? Get in touch with one of our experts! 

 

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