The Nixxis outbound dialler can initiate the calls using the following dialling modes:
- Search mode
- Restricted Power
- Call-backs only
Multi-wave campaigns are based on several activities (inbound calls, emails or any other outbound activities) interacting with each other and impacting the next activity to be performed by agents in real time from the same or different teams. For example, an incoming e-mail today can automatically generate a confirmation call within minutes and a call-back within 2 weeks to verify the status of a request. All of this is stored in the centralized contact file and available for global analysis and reporting.
Intelligent call lists
Intelligent call list management uses Nixxis proprietary call list functionalities. For example, when the end of a call list is reached and productivity is going down, the outbound dialler can dynamically let the agent work on other campaigns and transfer the calls with the corresponding script pop-up or any other agent interfaces.
Profiling using our dynamic filters improves the efficiency of your outbound activities to avoid “burning” your precious call lists too fast. All this will increase the productivity of your outbound campaigns by 15 to 20%.
- Multiple campaigns: An agent will work simultaneously on several outbound campaign.
- Multi-wave campaigns: A multi-wave campaign will include several activities. All activities will influence each other and always allocate the agent on the most important ones.
- Predictive Dialling: Assigning calls is via the best-in-class algorithm, which calculates continuously when the agent will be free based on multiple proprietary parameters. With the correct settings, the waiting time of the agent between two calls is a matter of seconds.
- Activity filters and Profiling: Filters can be setup in order to define which records with run in which campaigns. These can be defined for both system and database fields. This way, you can do profiling, i.e. be sure to call certain records only during certain periods or by certain agents (e.g. only English speakers). It can be precisely tailored to the requirements of your campaigns, while the database does not need to be fragmented in multiple campaigns.