TAXIS VERT
La company is confronted daily with very large flows of incoming calls, mainly at peak timese ( the morning and afternoon, often associated with traffic jams). The previously used solution nThis did not allow an optimal distribution of calls and caused a lot of dropouts. In addition, it did not allow personalized processing of each customer’s request, which is essential in the business. Finally, no recording was possible in order tohave a look at the activity of agents and react in time in the event of an error.
TAXIS VERTS
The company is confronted daily with very large flows of incoming calls, mainly at peak times ( the morning and afternoon, often associated with traffic jams). The previously used solution did not allow an optimal distribution of calls and caused a lot of dropouts. In addition, it did not allow personalized processing of each customer’s request, which is essential in the business. Finally, no recording was possible in order to have a look at the activity of agents and react in time in the event of an error.
550 vehicles
7000 journeys per day
1000 drivers
The decision on choosing the call center provider was difficult so many conditions were taken into account, but the most important thing was to find a flexible solution that could meet all the demands.
Goals
- Poor distribution of inbound flows
- Lack of customization
- Lack of quality
Taxis Verts obtains excellent results thanks to Nixxis Contact Suite
Nixxis Contact Suite allowed Taxis Vert to rely on a reliable solution that’s customized to the business sector and scalable to structural changess. Systematic systematic of conversations enables training of agents, improved service and last but not least a better customer satisfaction. Additionally, the support Nixxis is available 24/7 when you need it. The software provides stability and gives Taxis Vert to benefit from contact center software tailor-made for its sector.
Significant reduction in error rate
Personalization of each message according to the customer profile
Personalized reporting
Better customer satisfaction
Taxis Vert achieves excellent results thanks to Nixxis Contact Suite
Nixxis Contact Suite a permi s to Taxis Vert to rely on a reliable solution that’s customized to the business sector and scalable to structural changess. Systematic systematic of conversations enables training of agents, improved service and, last but not least as better customer satisfaction. Additionally, the support Nixxis available 24/7 when you need it provides stability and gives Taxi Vert to benefit from contact center software tailor-made for its sector.
Significant reduction in error rate
Personalization of each message according to the customer profile
Personalized reporting
Better customer satisfaction
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