{"id":53743,"date":"2022-09-13T11:21:21","date_gmt":"2022-09-13T09:21:21","guid":{"rendered":"https:\/\/www.nixxis.com\/ihtiyaclariniz\/musteri-hizmetleri-analizi-ve-raporlamasi\/"},"modified":"2025-10-01T12:41:12","modified_gmt":"2025-10-01T10:41:12","slug":"musteri-hizmetleri-analizi-ve-raporlamasi","status":"publish","type":"page","link":"https:\/\/www.nixxis.com\/tr\/ihtiyaclariniz\/musteri-hizmetleri-analizi-ve-raporlamasi\/","title":{"rendered":"M\u00fc\u015fteri hizmetleri analizi ve raporlamas\u0131"},"content":{"rendered":"\t\t
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Nixxis Contact Suite – G\u00fc\u00e7l\u00fc bir Analitik arac\u0131<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\u00c7a\u011fr\u0131 Merkezleri i\u00e7in G\u00fc\u00e7l\u00fc Analitik Arac\u0131<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fterilerinizin Analitik ara\u00e7lar\u0131m\u0131zla ya\u015fad\u0131\u011f\u0131 deneyimi anlay\u0131n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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G\u00fc\u00e7l\u00fc Analitik arac\u0131m\u0131zla esnek raporlama ve analizlerimizden yararlan\u0131n. NCS ile entegre olarak, panolar\u0131n\u0131za tek t\u0131klamayla eri\u015fin ve indirin. \u0130leti\u015fim merkezinizdeki sorunlu noktalar\u0131 h\u0131zla belirleyin. Bu, m\u00fc\u015fterileriniz ve temsilcileriniz i\u00e7in en uygun deneyimi olu\u015fturman\u0131za ve i\u015f s\u00fcre\u00e7lerinizi optimize etmenize yard\u0131mc\u0131 olur. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDemo talep edin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Derinlemesine m\u00fc\u015fteri hizmetleri analizleriyle m\u00fc\u015fteri deneyiminizi kontrol edin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Nixxis Contact Suite’e entegre yapay zeka teknolojisiyle m\u00fc\u015fterilerinizi veya potansiyel m\u00fc\u015fterilerinizi do\u011fru ki\u015fiyle bulu\u015fturun. Otomasyonun harikalar yaratmas\u0131na izin verin. Muhte\u015fem sohbetleri kolayla\u015ft\u0131r\u0131n. <\/p>

Bulutta veya \u015firket i\u00e7inde kullan\u0131labilir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Tek t\u0131klamayla rapor olu\u015fturma<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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T\u00fcm raporlar\u0131n\u0131za tek t\u0131klamayla Analiz arac\u0131m\u0131zdan ula\u015fabilirsiniz. Raporlar\u0131n\u0131z\u0131 PDF, XLS, Word, PPT, TIFF, XML ve di\u011fer \u00e7e\u015fitli formatlarda indirebilirsiniz. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Tamamen \u00f6zelle\u015ftirilebilir<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Y\u00fczlerce \u00f6nceden tan\u0131mlanm\u0131\u015f raporu kullanabilir, ayr\u0131ca kendi raporlar\u0131n\u0131z\u0131 da olu\u015fturabilirsiniz. Son kullan\u0131c\u0131ya tamamen a\u00e7\u0131k, geriye d\u00f6n\u00fck bir veritaban\u0131ndan yararlan\u0131n.
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G\u00fc\u00e7l\u00fc bir analiz arac\u0131<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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T\u00fcm bu raporlama yetenekleri sayesinde hedefleri belirlemek, form\u00fcle etmek ve ger\u00e7ekle\u015ftirmek \u00e7ok daha kolay. Hedefler g\u00fcnl\u00fck olarak veya ihtiya\u00e7 duyuldu\u011funda talep \u00fczerine takip edilebilir. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00d6zelle\u015ftirilebilir raporlar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Y\u00fczlerce \u00f6nceden tan\u0131mlanm\u0131\u015f raporu kullanabilirsiniz. Son kullan\u0131c\u0131ya tamamen a\u00e7\u0131k olan geriye d\u00f6n\u00fck veritaban\u0131 sayesinde kendi raporlar\u0131n\u0131z\u0131 da olu\u015fturabilirsiniz. <\/p>

Analiz arac\u0131m\u0131zla, bir kampanyadaki temsilci say\u0131s\u0131na g\u00f6re raporlar olu\u015fturabilirsiniz. Bu, gelen ve giden rotalar i\u00e7in kullan\u0131\u015fl\u0131d\u0131r. Temsilcilerin oturum a\u00e7ma saatlerine, ne kadar s\u00fcre ara verdiklerine ve aramalar\u0131 yan\u0131tlamak i\u00e7in harcad\u0131klar\u0131 s\u00fcreye de eri\u015febilirsiniz. Son olarak, kampanya veya temsilci baz\u0131nda SLA raporlar\u0131, yeterlilik raporlar\u0131, arama say\u0131lar\u0131 ve s\u00fcreleri olu\u015fturabilirsiniz. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Analitik arac\u0131m\u0131zla m\u00fc\u015fterilerinizin niyetlerini ke\u015ffedin<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Konu\u015fmadan metne d\u00f6n\u00fc\u015ft\u00fcrme algoritmalar\u0131 kelimeleri \u00e7\u0131karabilir. Ayr\u0131ca m\u00fc\u015fterilerinizin ifade etti\u011fi niyet ve duygular\u0131 da belirleyebilirler. Bu sayede, Kalite \u0130zleme \u00e7\u00f6z\u00fcm\u00fcn\u00fcz\u00fc kontrol ederek de\u011ferlendirme tablolar\u0131n\u0131z\u0131n otomatik olarak tamamlanmas\u0131n\u0131 sa\u011flayabilirsiniz. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDaha fazlas\u0131n\u0131 \u00f6\u011frenin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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M\u00fc\u015fteri hizmetlerinizin otomatik analizi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Raporlar periyodik olarak otomatik olarak i\u015flenebilir ve ard\u0131ndan e-posta yoluyla kendi da\u011f\u0131t\u0131m listenize g\u00f6nderilebilir veya daha da iyisi, standart bir intranet veya web sitesinde yay\u0131nlanabilir. Ayr\u0131ca, verilerin tamam\u0131 veya bir k\u0131sm\u0131 daha ileri i\u015flemler i\u00e7in harici FTP sunucular\u0131nda da kullan\u0131labilir. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDaha fazlas\u0131n\u0131 \u00f6\u011frenin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Nixxis Contact Suite'i kullan\u0131yorlar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Nixxis Contact Suite – G\u00fc\u00e7l\u00fc bir Analitik arac\u0131 \u00c7a\u011fr\u0131 Merkezleri i\u00e7in G\u00fc\u00e7l\u00fc Analitik Arac\u0131 M\u00fc\u015fterilerinizin Analitik ara\u00e7lar\u0131m\u0131zla ya\u015fad\u0131\u011f\u0131 deneyimi anlay\u0131n G\u00fc\u00e7l\u00fc Analitik arac\u0131m\u0131zla esnek raporlama ve analizlerimizden yararlan\u0131n. NCS ile entegre olarak, panolar\u0131n\u0131za tek t\u0131klamayla eri\u015fin ve indirin. \u0130leti\u015fim merkezinizdeki sorunlu noktalar\u0131 h\u0131zla belirleyin. Bu, m\u00fc\u015fterileriniz ve temsilcileriniz i\u00e7in en uygun deneyimi olu\u015fturman\u0131za ve i\u015f s\u00fcre\u00e7lerinizi optimize etmenize yard\u0131mc\u0131 olur. Demo talep edin Derinlemesine m\u00fc\u015fteri hizmetleri analizleriyle m\u00fc\u015fteri deneyiminizi kontrol edin Nixxis Contact Suite’e entegre yapay zeka teknolojisiyle m\u00fc\u015fterilerinizi veya potansiyel m\u00fc\u015fterilerinizi do\u011fru ki\u015fiyle bulu\u015fturun. Otomasyonun harikalar yaratmas\u0131na izin verin. Muhte\u015fem sohbetleri kolayla\u015ft\u0131r\u0131n. Bulutta veya \u015firket i\u00e7inde kullan\u0131labilir. Tek t\u0131klamayla rapor olu\u015fturma T\u00fcm raporlar\u0131n\u0131za tek t\u0131klamayla Analiz arac\u0131m\u0131zdan ula\u015fabilirsiniz. Raporlar\u0131n\u0131z\u0131 PDF, XLS, Word, PPT, TIFF, XML ve di\u011fer \u00e7e\u015fitli formatlarda indirebilirsiniz. Tamamen \u00f6zelle\u015ftirilebilir Y\u00fczlerce \u00f6nceden tan\u0131mlanm\u0131\u015f raporu kullanabilir, ayr\u0131ca kendi raporlar\u0131n\u0131z\u0131 da olu\u015fturabilirsiniz. Son kullan\u0131c\u0131ya tamamen a\u00e7\u0131k, geriye d\u00f6n\u00fck bir veritaban\u0131ndan yararlan\u0131n. G\u00fc\u00e7l\u00fc bir analiz arac\u0131 T\u00fcm bu raporlama yetenekleri sayesinde hedefleri belirlemek, form\u00fcle etmek ve ger\u00e7ekle\u015ftirmek \u00e7ok daha kolay. Hedefler g\u00fcnl\u00fck olarak veya ihtiya\u00e7 duyuldu\u011funda talep \u00fczerine takip edilebilir. Demo talep edin \u00d6zelle\u015ftirilebilir raporlar Y\u00fczlerce \u00f6nceden tan\u0131mlanm\u0131\u015f raporu kullanabilirsiniz. Son kullan\u0131c\u0131ya tamamen a\u00e7\u0131k olan geriye d\u00f6n\u00fck veritaban\u0131 sayesinde kendi raporlar\u0131n\u0131z\u0131 da olu\u015fturabilirsiniz. Analiz arac\u0131m\u0131zla, bir kampanyadaki temsilci say\u0131s\u0131na g\u00f6re raporlar olu\u015fturabilirsiniz. Bu, gelen ve giden rotalar i\u00e7in kullan\u0131\u015fl\u0131d\u0131r. Temsilcilerin oturum a\u00e7ma saatlerine, ne kadar s\u00fcre ara verdiklerine ve aramalar\u0131 yan\u0131tlamak i\u00e7in harcad\u0131klar\u0131 s\u00fcreye de eri\u015febilirsiniz. Son olarak, kampanya veya temsilci baz\u0131nda SLA raporlar\u0131, yeterlilik raporlar\u0131, arama say\u0131lar\u0131 ve s\u00fcreleri olu\u015fturabilirsiniz. Daha fazlas\u0131n\u0131 \u00f6\u011frenin Analitik arac\u0131m\u0131zla m\u00fc\u015fterilerinizin niyetlerini ke\u015ffedin Konu\u015fmadan metne d\u00f6n\u00fc\u015ft\u00fcrme algoritmalar\u0131 kelimeleri \u00e7\u0131karabilir. Ayr\u0131ca m\u00fc\u015fterilerinizin ifade etti\u011fi niyet ve duygular\u0131 da belirleyebilirler. Bu sayede, Kalite \u0130zleme \u00e7\u00f6z\u00fcm\u00fcn\u00fcz\u00fc kontrol ederek de\u011ferlendirme tablolar\u0131n\u0131z\u0131n otomatik olarak tamamlanmas\u0131n\u0131 sa\u011flayabilirsiniz. Daha fazlas\u0131n\u0131 \u00f6\u011frenin M\u00fc\u015fteri hizmetlerinizin otomatik analizi Raporlar periyodik olarak otomatik olarak i\u015flenebilir ve ard\u0131ndan e-posta yoluyla kendi da\u011f\u0131t\u0131m listenize g\u00f6nderilebilir veya daha da iyisi, standart bir intranet veya web sitesinde yay\u0131nlanabilir. Ayr\u0131ca, verilerin tamam\u0131 veya bir k\u0131sm\u0131 daha ileri i\u015flemler i\u00e7in harici FTP sunucular\u0131nda da kullan\u0131labilir. Daha fazlas\u0131n\u0131 \u00f6\u011frenin Nixxis Contact Suite’i kullan\u0131yorlar<\/p>\n","protected":false},"author":1,"featured_media":47761,"parent":49212,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-53743","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nM\u00fc\u015fteri hizmetleri i\u00e7in analiz ve raporlama<\/title>\n<meta name=\"description\" content=\"Temsilcilerinizin performans\u0131n\u0131 analiz etmek ve KPI'lar\u0131n\u0131z\u0131n durumunu izlemek i\u00e7in kapsaml\u0131 raporlamaya eri\u015fin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nixxis.com\/tr\/ihtiyaclariniz\/musteri-hizmetleri-analizi-ve-raporlamasi\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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