{"id":53757,"date":"2022-09-13T11:44:18","date_gmt":"2022-09-13T09:44:18","guid":{"rendered":"https:\/\/www.nixxis.com\/ihtiyaclariniz\/cagri-merkezleri-icin-kalite-izleme\/"},"modified":"2025-10-01T12:39:21","modified_gmt":"2025-10-01T10:39:21","slug":"cagri-merkezleri-icin-kalite-izleme","status":"publish","type":"page","link":"https:\/\/www.nixxis.com\/tr\/ihtiyaclariniz\/cagri-merkezleri-icin-kalite-izleme\/","title":{"rendered":"\u00c7a\u011fr\u0131 Merkezleri i\u00e7in Kalite \u0130zleme"},"content":{"rendered":"\t\t
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\u0130leti\u015fim Merkezi Performans Y\u00f6netimi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u00c7a\u011fr\u0131 merkezinizin performans\u0131n\u0131 bir \u00fcst seviyeye ta\u015f\u0131y\u0131n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Ger\u00e7ek zamanl\u0131 veriler elde edin ve ileti\u015fim merkezinizin performans\u0131n\u0131 optimize edin<\/span>hareket halindeyken bile<\/span>. Hangi temsilcilerin m\u00fcsait oldu\u011funu, hangi \u00e7a\u011fr\u0131lar\u0131n ele al\u0131nd\u0131\u011f\u0131n\u0131, tamamland\u0131\u011f\u0131n\u0131, s\u0131raya al\u0131nd\u0131\u011f\u0131n\u0131 ve \u00e7ok daha fazlas\u0131n\u0131 canl\u0131 olarak g\u00f6r\u00fcn. <\/span> <\/span> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDemo talep edin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u0130leti\u015fim merkezinizin performans\u0131n\u0131 art\u0131rarak temsilcileriniz i\u00e7in \u00fcretken ve \u00f6d\u00fcllendirici bir ortam yarat\u0131n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Canl\u0131 izleme<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\u00c7a\u011fr\u0131 merkezi operasyonlar\u0131n\u0131za ili\u015fkin ger\u00e7ek zamanl\u0131 verilere ula\u015f\u0131n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Sezgisel platform
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Nixxis olarak, \u00e7\u00f6z\u00fcm\u00fcm\u00fcz\u00fcn, ona onlarca saat harcayan ki\u015filer, yani temsilcileriniz i\u00e7in kullan\u0131m\u0131 kolay olmas\u0131n\u0131 istedik. Temsilcilerin daha iyi benimsemesi i\u00e7in t\u00fcm temsilci aray\u00fcz\u00fcn\u00fc dikkatlice tasarlad\u0131k. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Geli\u015fmi\u015f kalite kontrol\u00fc<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Geli\u015fmi\u015f konu\u015fma-metne teknolojisini kullanarak kay\u0131tlar\u0131 belirli kelimelere veya olay ama\u00e7lar\u0131na daraltabiliriz!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Kalite kontrol arac\u0131m\u0131zla ileti\u015fim merkezinizin performans\u0131n\u0131 art\u0131r\u0131n.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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NCS, kayd\u0131n belirli b\u00f6l\u00fcmlerini se\u00e7menize olanak tan\u0131yan bir sesli kay\u0131t (konu\u015fma kayd\u0131) \u00f6zelli\u011fi i\u00e7erir. Kay\u0131tlar hem temsilciyi hem de s\u00fcperviz\u00f6r\u00fc i\u00e7erir ve bir senaryo ba\u015flat\u0131labilir. Ayr\u0131ca, konu\u015fmay\u0131 metne d\u00f6n\u00fc\u015ft\u00fcrme teknolojimiz, m\u00fc\u015fteri niyetleri hakk\u0131nda anlaml\u0131 bilgiler sa\u011flayabilir. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDaha fazlas\u0131n\u0131 \u00f6\u011frenin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\u00c7al\u0131\u015fan ko\u00e7lu\u011fu i\u00e7in yap\u0131lan denetim<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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NCS S\u00fcperviz\u00f6r mod\u00fcl\u00fc, nicel, nitel ve operasyonel sonu\u00e7lara dair i\u00e7g\u00f6r\u00fc sa\u011flar. Her s\u00fcperviz\u00f6r neyi g\u00f6rebilece\u011fini ve g\u00f6rmek istedi\u011fini belirleyebilir. Baz\u0131lar\u0131n\u0131n yaln\u0131zca s\u0131n\u0131rl\u0131 bilgilere eri\u015fimi olabilir, bu nedenle ya hep ya hi\u00e7 durumu s\u00f6z konusu de\u011fildir. Bu sayede, belirli ekiplerdeki s\u00fcperviz\u00f6rlere \u00f6zelle\u015ftirilmi\u015f g\u00f6revler atanabilir. Bu, ileti\u015fim merkezinizin performans\u0131n\u0131 ve verimlili\u011fini art\u0131rman\u0131za yard\u0131mc\u0131 olur. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDaha fazlas\u0131n\u0131 \u00f6\u011frenin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Kullan\u0131c\u0131lar\u0131 i\u00e7in yap\u0131lm\u0131\u015f yaz\u0131l\u0131m<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Temsilcilerin yeni bir \u00e7\u00f6z\u00fcm\u00fc benimsemesini sa\u011flamak her zaman kolay de\u011fildir ve zay\u0131f bir kullan\u0131c\u0131 aray\u00fcz\u00fc b\u00fcy\u00fck bir dezavantajd\u0131r. Nixxis, temsilcilerin arama metinleri, m\u00fc\u015fteri bilgileri ve \u00e7ok kanall\u0131 kampanyalar aras\u0131nda kolayca gezinmelerini sa\u011flayan sezgisel bir aray\u00fcz geli\u015ftirmek i\u00e7in b\u00fcy\u00fck \u00e7aba sarf etmi\u015ftir. Bu, ileti\u015fim merkezinizin performans\u0131n\u0131 do\u011fal olarak art\u0131racakt\u0131r. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDaha fazlas\u0131n\u0131 \u00f6\u011frenin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Nixxis Contact Suite'i kullan\u0131yorlar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u0130leti\u015fim Merkezi Performans Y\u00f6netimi \u00c7a\u011fr\u0131 merkezinizin performans\u0131n\u0131 bir \u00fcst seviyeye ta\u015f\u0131y\u0131n. Ger\u00e7ek zamanl\u0131 veriler elde edin ve ileti\u015fim merkezinizin performans\u0131n\u0131 optimize edinhareket halindeyken bile. Hangi temsilcilerin m\u00fcsait oldu\u011funu, hangi \u00e7a\u011fr\u0131lar\u0131n ele al\u0131nd\u0131\u011f\u0131n\u0131, tamamland\u0131\u011f\u0131n\u0131, s\u0131raya al\u0131nd\u0131\u011f\u0131n\u0131 ve \u00e7ok daha fazlas\u0131n\u0131 canl\u0131 olarak g\u00f6r\u00fcn. Demo talep edin \u0130leti\u015fim merkezinizin performans\u0131n\u0131 art\u0131rarak temsilcileriniz i\u00e7in \u00fcretken ve \u00f6d\u00fcllendirici bir ortam yarat\u0131n Canl\u0131 izleme \u00c7a\u011fr\u0131 merkezi operasyonlar\u0131n\u0131za ili\u015fkin ger\u00e7ek zamanl\u0131 verilere ula\u015f\u0131n. Sezgisel platform Nixxis olarak, \u00e7\u00f6z\u00fcm\u00fcm\u00fcz\u00fcn, ona onlarca saat harcayan ki\u015filer, yani temsilcileriniz i\u00e7in kullan\u0131m\u0131 kolay olmas\u0131n\u0131 istedik. Temsilcilerin daha iyi benimsemesi i\u00e7in t\u00fcm temsilci aray\u00fcz\u00fcn\u00fc dikkatlice tasarlad\u0131k. Geli\u015fmi\u015f kalite kontrol\u00fc Geli\u015fmi\u015f konu\u015fma-metne teknolojisini kullanarak kay\u0131tlar\u0131 belirli kelimelere veya olay ama\u00e7lar\u0131na daraltabiliriz! Demo talep edin Kalite kontrol arac\u0131m\u0131zla ileti\u015fim merkezinizin performans\u0131n\u0131 art\u0131r\u0131n. NCS, kayd\u0131n belirli b\u00f6l\u00fcmlerini se\u00e7menize olanak tan\u0131yan bir sesli kay\u0131t (konu\u015fma kayd\u0131) \u00f6zelli\u011fi i\u00e7erir. Kay\u0131tlar hem temsilciyi hem de s\u00fcperviz\u00f6r\u00fc i\u00e7erir ve bir senaryo ba\u015flat\u0131labilir. Ayr\u0131ca, konu\u015fmay\u0131 metne d\u00f6n\u00fc\u015ft\u00fcrme teknolojimiz, m\u00fc\u015fteri niyetleri hakk\u0131nda anlaml\u0131 bilgiler sa\u011flayabilir. Daha fazlas\u0131n\u0131 \u00f6\u011frenin \u00c7al\u0131\u015fan ko\u00e7lu\u011fu i\u00e7in yap\u0131lan denetim NCS S\u00fcperviz\u00f6r mod\u00fcl\u00fc, nicel, nitel ve operasyonel sonu\u00e7lara dair i\u00e7g\u00f6r\u00fc sa\u011flar. Her s\u00fcperviz\u00f6r neyi g\u00f6rebilece\u011fini ve g\u00f6rmek istedi\u011fini belirleyebilir. Baz\u0131lar\u0131n\u0131n yaln\u0131zca s\u0131n\u0131rl\u0131 bilgilere eri\u015fimi olabilir, bu nedenle ya hep ya hi\u00e7 durumu s\u00f6z konusu de\u011fildir. Bu sayede, belirli ekiplerdeki s\u00fcperviz\u00f6rlere \u00f6zelle\u015ftirilmi\u015f g\u00f6revler atanabilir. Bu, ileti\u015fim merkezinizin performans\u0131n\u0131 ve verimlili\u011fini art\u0131rman\u0131za yard\u0131mc\u0131 olur. Daha fazlas\u0131n\u0131 \u00f6\u011frenin Kullan\u0131c\u0131lar\u0131 i\u00e7in yap\u0131lm\u0131\u015f yaz\u0131l\u0131m Temsilcilerin yeni bir \u00e7\u00f6z\u00fcm\u00fc benimsemesini sa\u011flamak her zaman kolay de\u011fildir ve zay\u0131f bir kullan\u0131c\u0131 aray\u00fcz\u00fc b\u00fcy\u00fck bir dezavantajd\u0131r. Nixxis, temsilcilerin arama metinleri, m\u00fc\u015fteri bilgileri ve \u00e7ok kanall\u0131 kampanyalar aras\u0131nda kolayca gezinmelerini sa\u011flayan sezgisel bir aray\u00fcz geli\u015ftirmek i\u00e7in b\u00fcy\u00fck \u00e7aba sarf etmi\u015ftir. Bu, ileti\u015fim merkezinizin performans\u0131n\u0131 do\u011fal olarak art\u0131racakt\u0131r. Daha fazlas\u0131n\u0131 \u00f6\u011frenin Nixxis Contact Suite’i kullan\u0131yorlar<\/p>\n","protected":false},"author":1,"featured_media":47761,"parent":49212,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-53757","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n\u00c7a\u011fr\u0131 Merkezleri i\u00e7in Kalite \u0130zleme<\/title>\n<meta name=\"description\" content=\"Kalite kontrol izleme ara\u00e7lar\u0131m\u0131zla dan\u0131\u015fmanlar\u0131n\u0131z\u0131 e\u011fitebilir ve ilerlemelerini takip edebilirsiniz.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nixxis.com\/tr\/ihtiyaclariniz\/cagri-merkezleri-icin-kalite-izleme\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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