Social media management & customer experience monitoring
Publish, monitor and engage: master your social presence 360°.
The best ally for community managers and call centers handling omnichannel requests, Social centralizes all of your actions: simultaneous publication on your favorite social networks, control of your brand image, and seamless management of customer support, without any disruption in the user experience.
A versatile tool for effectively monitoring all your social networks
Multi-accounts
For call centers: Easily manage all your client social media accounts from a single, intuitive interface, without having to switch between platforms. Whether you manage different brands, subsidiaries, or profiles dedicated to various markets, our solution centralizes all posts and interactions.
This simplified management saves you valuable time in preparing and managing content, as well as in processing customer requests.
For community managers: Manage your entire social strategy from a single platform designed for your daily work. Plan, publish, moderate, and analyze the performance of your content without having to switch between multiple tools.
Improve responsiveness with real-time alerts, facilitate your interactions with communities, and benefit from advanced moderation features to maintain a consistent and engaging online presence.
Collaborative
For call centers: Social media management becomes a true team dynamic thanks to our integrated collaborative features. Agents can respond to customer requests in real time, while supervisors monitor exchanges, validate messages before sending, and identify responses for improvement for quality control purposes. A built-in rating system allows for precise interaction tracking and improved conversations.
For community managers: Collaborators can comment, suggest edits, and approve posts with the community manager, without the need for multiple emails or third-party tools. You can also create an unlimited number of groups to organize work by team, project, or brand, depending on your needs.
Multiplatform
For call centers: Go beyond a single channel and centralize your customer social media management on a single platform. Support X (formerly Twitter), LinkedIn, Instagram, Facebook, and more simultaneously, while tailoring messages to each channel.
For community managers: Improve your campaign management efficiency. Schedule and distribute your content across all your networks with just one click, easily customizing each post according to the codes and formats specific to each platform. This optimized distribution strengthens the reach of your messages, guarantees a consistent presence across all your channels, and significantly simplifies the management of your editorial calendar.
Ready to easily monitor your social media?
4 modules to monitor your social networks
Community management
Social offers all the tools you need to manage, create, and engage with your social media community and campaigns, all in one view. Receive real-time alerts on new comments, posts, mentions and messages, and manage your responses through an approval flow, ensuring your responses are timely and error-free.
Social media management
Keep a close eye on relevant buzz on social media, in real time. Be the first to recognize emerging business opportunities or crises. Interact with people who are searching for your product and start using social media as an effective acquisition channel. Take advantage of Social‘s smart search feature that identifies influencers and relevant content so you can start engaging your audience.
Unlimited programming and publishing
Stay on top of your workload by planning and scheduling posts as much as you want and on any date. Manage and edit your scheduled content through an approval workflow, or simply drag and drop content into Social‘s calendar to ensure consistent activity across your social media channels, even when you’re away from your desk.
Powerful analytics tools
Social‘s new analytics tools provide deeper insight into your social media activity, measuring performance to help continuously improve your campaigns. Currently, our analytics tool offers unlimited reports and downloadable charts to measure your Facebook account, teamwork performance, with Instagram and Twitter analytics for example and trend analysis.
FAQs - Social Media Monitoring Software
Social media monitoring software allows you to monitor, analyze, and manage posts, comments, mentions, and reviews across various social media platforms in real time. It helps track your brand reputation or that of your clients, identify opportunities, manage interactions, and measure the effectiveness of your campaigns.
The Social solution supports all major social networks such as Facebook, Instagram, LinkedIn, TikTok, YouTube, Pinterest, as well as less common or specialized platforms like Zalo. It allows you to manage your publications, interactions and analyses across all these channels from a single interface.
Although the tool is very easily accessible, training is included, as well as personalized support for rapid adoption and optimal use of the solution.
Social combines an intuitive interface with comprehensive features: monitoring, publishing, moderation, and analytics, supported by our recognized expertise in customer relationship management. Flexible and scalable, our solution adapts to all sectors and company sizes, with responsive customer support and a strong commitment to quality.
What makes us different? Social isn’t just about managing your social media content: it also allows you to provide first-rate customer support across all platforms used by your clients. Combined with our telephony solution, it’s a powerful tool for delivering a seamless, high-quality customer experience.
Absolutely. We offer native integrations with major CRMs (Salesforce, Hubspot). For more information, please contact us directly.
No complicated installation is required: a computer, an up-to-date web browser, and a good internet connection are all you need. Thanks to a QR code integrated into the solution, the application is also available on mobile devices.
Yes, our solution is fully GDPR compliant, with consent management, traceability and data security tools.
Pricing varies depending on your project, the number of client (or business) accounts you wish to create on the tool, and the number of channels you require. For a personalized quote, please contact us directly.
Ready to move your call center to
higher speed?
Ready to move your
call center to higher speed?
Improve your performance and offer your customers the quality of service they deserve.