Call center and customer
service software
Manage your inbound and outbound calls with ease!
Choosing Nixxis means choosing to improve the productivity of your agents while guaranteeing the satisfaction of your customers, whatever your activities: telemarketing, collection, customer support, surveys and polls, etc.
The must-haves of a high-performance
call center software
Agent module
- Voice, chat, email management + digital channels (SMS, Whatsapp, social networks, etc.) thanks to the Digital extension.
- Single interface for all channels.
- Automatic file retrieval.
- Telephone numbers accessible by click-to-call.
- Advanced telephony features (transfers, conference, consultation of history, replay of previous contact, etc.).
- Integrated scripter.
Supervisor Module
- Real-time consultation of key indicators to manage your agents.
- Real-time monitoring of queue status for rapid intervention and QoS improvement.
- Customizable animated dashboards to monitor data essential to your business and better management.
- Control of the quality of exchanges thanks to the double listening system.
- Access to the agents’ screen in visualization for total supervision of their activity.
- Live chat with your advisors to guide them without disrupting their calls.
Recording module
- Recording and storage of all or part of agent/customer conversations.
- Advanced conversation search system (by date, agent, keyword, etc.).
- Replay with integrated rating system.
- Possibility for the advisor to listen to the last customer exchange from the agent interface.
- Speech-to-text transcription of each conversation with summary, sentiment analysis, action commitment, etc.
Statistics module
- Large library of standard reports
- Ability to create custom reports.
- Export in all formats: Word, Excel, PDF, CSV, Tiff, MHTML, XML, Dataflow…
- Possibility of automating exports with sending of statistical reports by email according to the desired frequency or deposit on a secure server.
Module Admin
- Management of users, teams, campaigns, activities, queues… with customization of parameters.
- Fine exploitation of your databases thanks to multi-activity campaigns.
- Automation of the customer journey (IVR, overflow strategy, eviction and automatic assignment of files to different activities.
- Advanced callback rules.
- Powerful dialer with 10 dialing modes to optimize productivity and reachability by limiting nuisance and abandonment rates.
- Personalize the Nixxis user experience for unrivaled working comfort.
Discover our AI features
for your contact center
Speech-to-text
Transcription
Conversation Summary
Next best actions
Automatic tagging
How does it work?
Ready to move your call center to
higher speed?
Ready to move your
call center to higher speed?
Improve your performance and offer your customers the quality of service they deserve.