Nixxis Contact Suite
Contact center performance management
Take employee engagement to the next level
Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.
Nixxis Contact Suite
Contact center performance management
Take employee engagement to the next level
Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.
Nixxis Contact Suite
Contact center performance management
Take employee engagement to the next level
Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.
Create a productive and rewarding environment for your agents
Take care of your employees with Nixxis Contact Suite’s live supervision and advanced quality control.
Available in the cloud or on site.
Live supervision
Get real-time data on your contact center operations.
Intuitive platform
At Nixxis, we wanted our solution to be easy to use for those who devote dozens of hours to it: your agents. We’ve carefully designed the entire agent interface to make it more user-friendly.
Advanced quality control
Thanks to advanced speech-to-text technology, we can reduce recordings to specific words or event intentions!
Improve the quality of your contact center with our quality control tool.
NCS includes voicelog (conversation recording) functionality, which lets you select specific parts of the recording. The records concern both the agent and the supervisor, and a script that can be started. What’s more, our speech-to-text technology can provide significant insight into the customer’s intentions.
Improve the quality of your contact center with our quality control tool.
NCS includes voicelog (conversation recording) functionality, which lets you select specific parts of the recording. The records concern both the agent and the supervisor, and a script that can be started. What’s more, our speech-to-text technology can provide significant insight into the customer’s intentions.
Supervision for employee coaching
The NCS Supervisor module provides an overview of quantitative, qualitative and operational results. Each supervisor can determine what he or she can and wants to see. Some may only have access to limited information. So it’s not an all-or-nothing proposition. In this way, customized tasks can be assigned to the supervisors of certain teams.
Supervision for employee coaching
The NCS Supervisor module provides an overview of quantitative, qualitative and operational results. Each supervisor can determine what he or she can and wants to see. Some may only have access to limited information. So it’s not an all-or-nothing proposition. In this way, customized tasks can be assigned to the supervisors of certain teams.
Software made for its users
It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.
Software made for its users
It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.
Software made for its users
It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.