Cloud Contact Center Software

We help you maximize your customer loyalty.

Omnichannel Digital AI & Bots Cloud Dialer

For your Customer
Relations, Sales, Support, Collection, Conversations

Reliable

Leading Telecom, Energy and Finance players trust us to take care of their most important asset: their customer relations.

Powerful

Our A.I. is embedded in order to automate repetitive tasks and give your customers a seamless experience.

Ingenious

Voice, chat, email, SMS, WhatsApp, social media, appstores, forms, blogs, etc. We also integrate your bespoke softwares.

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Nixxis Solutions

Optimize your Customer Experience with our omnichannel contact center solutions

Omnichannel Agent

Seamless agent job

An intuitive interface with integrated softphone and simple access to all customer-related information.

Priority Based Routing

Get what must be done first

We manage in function of your client's identity and history, SLA and the best skilled agent available.

CRM integration

Salesforce, Dynamics, Zendesk

Sync with your CRM and answer via the most appropriate channel.

Predictive outbound

Less agent waiting

The dialer will predict when to dial the next call and only give connected customers to your agents.

Monitoring & Reporting

All-in-one software

Coach, record and analyze customer interactions to guide your performance.

Cloud Based or On-Premise

From 2 to 20,000 Agents

Whatever your requirements, we have a solution to meet your needs.

Easy To Set-Up

Start in 5 minutes

Our integrated assistants will get you in production in no time.

Affordable

Get more for less

Pay one small monthly fee. to access to all the modules.

Telecom

Connected at all times

Best telecom inbound and outbound to 70 countries and 12.000 cities.

Look at our demonstration video

"Our solutions will improve your contact center efficiency by 25% on average."

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Nixxis News

All Our Latest News & Events

We publish articles regularly. Stay up to date on our latest news, events, white papers and business insights. View all Nixxis posts.

How to build a customer database

February 1, 2021

Today, knowing your customers well is becoming a necessity! This is why it is important to have a good customer and prospect database. Indeed, it contributes to develop customer loyalty. Moreover, the better you know about your prospects, the better you can meet their needs. You will thus convert [...]

How to optimize your chatbot

January 14, 2021

A chatbot, or conversational agent, is a web tool that automates responses to visitor requests without human intervention. Nowadays, customers expect a constant presence and a high quality of response from the company. It has therefore become essential to put an efficient chatbot in place. [...]

Loved and Trusted by our Customers

With Nixxis we were able to gain 360° customer view and ultimately improve our company's image.

François Leclercq, Giphar Group Chief Project Manager

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Nixxis is the best in boosting contact center productivity!

Michel Pêtre, Taxis Verts Chief Executive Officer

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Gain Insights and Tips for Your Business

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