Give back to your customers
the desire to respond!

Make your customers want to pick up the phone !

Optimize productivity and profitability

of your teams while guaranteeing

a qualitative customer experience.

Make your customers want to pick up the phone !

Optimize productivity and profitability

of your teams while guaranteeing

a qualitative customer experience.

Optimize the productivity and the profitability of your teams while guaranteeing a high-quality customer experience.

No longer choose between
productivity and customer satisfaction!

Discover Nixxis!
Telephony software that maximizes
your profits at all levels!

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You have to constantly juggle between
inbound and outbound activity?

  • Gain productivity by managing these two activities in just one click!
  • Distribute calls to the most qualified teams and improve your once & done rate.
  • Simplify your processes and ensure an optimal customer experience
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Do your support teams have to manage emails, calls and tickets at the same time?

  • Ease the interactions with your customers.
  • Reach your customers on their preferred channels with intelligent automation.
  • Configure your voice server to guide your customers in a targeted manner.
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Your low rate of argumentative contacts is detrimental to your commercial efficiency

  • Benefit from an intelligent dialer to preserve your productivity.
  • Make your calls easier to manage by ensuring you’re compliant with the law.
  • Identify the best agent profile based on the contact file to be processed.

You are just one click away from making your dream come true!

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In short
At Nixxis, we help you to

βœ… Streamline your customer service by optimizing the number of advisors to handle requests

βœ… Integrate the ticketing tool to distribute tickets in the same way as calls to increase productivity

βœ… Implement an effective process so that the right people are mobilized at the right time

βœ… Intelligently segment your campaigns to gain commercial efficiency

βœ… Analyze advanced statistical reports in real time to adapt campaigns

The 4 pillars of our software

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Intelligent contact distribution

Tired of being transferred 10 times before you can talk with the right person? Your customers too! Be sure to forward the contact to the best advisor from the start.

How ? The solution offers intelligent distribution of flows via advanced parameters: skills and expertise of your agents, availability at the time of the call, ADT, preferred agent…

""

Compliance with new legislative provisions in France

Telephone canvassing is increasingly regulated: schedules, call frequencies, etc.

If this new regulation forces you to change your habits, it should not penalize your results. With our Nixxis Contact Suite solution, plan effective outbound call campaigns. The advanced features of the software will allow you to restrict calls to authorized time slots and to precisely manage your attempts.

Voice, chat, email, social media management...

Don’t be afraid of omnichannel anymore! Our solutions cover all channels to ensure a 360Β° customer experience. Effective in managing voice (incoming and outgoing), but also emails, chat and other digital channels, they allow your agents to manage all customer interactions on a single interface.

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Most powerful predictive dialer on the market

No, we’re not lying to you. Take advantage of the most powerful dialer on the market and choose between 10 dialing modes to adapt your strategy to your activity and your targets: manual, preview, search, progressive, power, limited power, predictive, callback, reverse IVR, workflow.

Why you should choose US!

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At Nixxis, we have been concilating customer satisfaction and productivity without compromise for over 15 years.

We understand that it is sometimes difficult to choose between the two, but with our solution, why choose?

What’s more, thanks to the integration of our solution into your IT ecosystem, your business software interacts easily with the software.

Finally, the unrivaled level of configuration of the software allows us to respond to all your problems, which we know are complex.

What are you waiting for?

Discover
Nixxis Contact Suite

Take 10 minutes to appreciate the ergonomics and the potential of our software!

Discover
Nixxis Contact Suite

Take 10 minutes to appreciate the ergonomics and the potential of our software!

Perfect integration with your favorite software

Maximize the performance of your
Contact Center

They chose us and recommend us

+18%

productivity

“Nixxis has allowed us to organize the work of our production teams completely automatically. We clearly save time and money by maintaining a steady pace with intelligent dialing”

Logo de Intrum

+18%

of sales per hour

“In order to ensure our growth, we needed a stable and reliable partner capable of providing us from the cloud with a top-notch service for our multiple sites. The Nixxis teams have always been there to provide us with the impeccable quality of service that has always been part of our trademark in managing our outbound campaigns.”

+15%

of resolution on first call

“We needed a solution that would increase our overall responsiveness and complaints handling. With Nixxis Contact Suite and its omnichannel configuration, we now have a 360-degree view of our customer interactions and have been able to improve our overall brand perception.”

Logo de Europ Assistance
+25% Productivity

"We wanted a powerful, reliable solution that was open enough to adapt to the needs of our different customers. Whether in customer service or debt collection, Nixxis enables Webhelp to maintain its position as market leader."

HOW WEBHELP INCREASED PRODUCTIVITY
+18% outbound flow

"In order to ensure our growth, we needed a stable and reliable partner capable of providing us from the cloud with a top-notch service for our multiple sites. The Nixxis teams have always been there to provide us with the impeccable quality of service that has always been part of our trademark in managing our outbound campaigns."

HOW VIPP INCREASED OUTBOUND SALES
+49% first call resolution

"We needed a solution that would increase our overall responsiveness and complaints handling. With Nixxis Contact Suite and its omnichannel configuration, we now have a 360-degree view of our customer interactions and have been able to improve our overall brand perception."

HOW EUROP ASSISTANCE INCREASED ITS KEY INDICATORS
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