Cloud Contact Center Software

We help you maximize your customer loyalty.

Omnichannel Digital AI & Bots Cloud Dialer

For your Customer
Relations, Sales, Support, Collection, Conversations

Reliable

Leading Telecom, Energy and Finance players trust us to take care of their most important asset: their customer relations.

Powerful

Our A.I. is embedded in order to automate repetitive tasks and give your customers a seamless experience.

Ingenious

Voice, chat, email, SMS, WhatsApp, social media, appstores, forms, blogs, etc. We also integrate your bespoke softwares.

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Nixxis Solutions

Optimize your Customer Experience with our omnichannel contact center solutions

Omnichannel Agent

Seamless agent job

An intuitive interface with integrated softphone and simple access to all customer-related information.

Priority Based Routing

Get what must be done first

We manage in function of your client's identity and history, SLA and the best skilled agent available.

CRM integration

Salesforce, Dynamics, Zendesk

Sync with your CRM and answer via the most appropriate channel.

Predictive outbound

Less agent waiting

The dialer will predict when to dial the next call and only give connected customers to your agents.

Monitoring & Reporting

All-in-one software

Coach, record and analyze customer interactions to guide your performance.

Cloud Based or On-Premise

From 2 to 20,000 Agents

Whatever your requirements, we have a solution to meet your needs.

Easy To Set-Up

Start in 5 minutes

Our integrated assistants will get you in production in no time.

Affordable

Get more for less

Pay one small monthly fee. to access to all the modules.

Telecom

Connected at all times

Best telecom inbound and outbound to 70 countries and 12.000 cities.

Look at our demonstration video

"Our solutions will improve your contact center efficiency by 25% on average."

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Nixxis News

All Our Latest News & Events

We publish articles regularly. Stay up to date on our latest news, events, white papers and business insights. View all Nixxis posts.

Calling strategies: 6 tips to get it right

June 16, 2021

Available market tools allow contact centers to roll out their call strategy with varying degrees of efficiency. But which is the best? Is it the responsibility of the tool or the human if a call campaign is poorly executed? The legislation imposes more and more restrictions related to call [...]

Customer database segmentation: a priority for any contact centers

June 2, 2021

Have you ever contacted a list of people who do not pick up despite several attempts? How can you avoid this? To cope with the number of call attempts (we advise a maximum of 10). And to optimize the exploitation of its database, it is essential to proceed a socio-demographic segmentation. But [...]

Loved and Trusted by our Customers

With Nixxis we were able to gain 360° customer view and ultimately improve our company's image.

François Leclercq, Giphar Group Chief Project Manager

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Nixxis is the best in boosting contact center productivity!

Michel Pêtre, Taxis Verts Chief Executive Officer

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Gain Insights and Tips for Your Business

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