The essential software for
The essential dedicated software
to call centers, outsourcers, customer services...
to call centers, outsourcers, customer services...
Make your customers want to pick up the phone !
The most complete call center solution
and the most reliable you will find!
The most complete call center solution
and the most reliable you will find!
The most complete and reliable call center solution you'll find !
Increase your sales
- Maximize your profit with our innovative call center solution.
- Simultaneously coordinate your agents’ inbound and outbound activities for maximum productivity gains.
- Benefit from intelligent call lists and our 10 dialing modes to ensure the best reachability.
Boost your customer service
- Simplify your customer interactions with Nixxis’ all-in-one platform.
- Benefit from powerful automatic call distribution (ACD) and omnichannel features for VIP service and support.
- Customize our Interactive Voice Response (IVR) to meet your specific needs and measure customer satisfaction.
Facilitate debt collection
- Maximize your debt collection efficiency with our intelligent solution.
- Reach debtors with advanced omnichannel capabilities
- Experience simplified and intuitive debt collection.
The 4 pillars of Nixxis
Intelligent contact distribution
Tired of being transferred 10 times before you can talk with the right person? Your customers too! Be sure to forward the contact to the best advisor from the start.
How ? The solution offers intelligent distribution of flows via advanced parameters: skills and expertise of your agents, availability at the time of the call, ADT, preferred agent…
Compliance with new French legislative provisions
Telephone canvassing is increasingly regulated: schedules, call frequencies, etc.
If this new regulation forces you to change your habits, it should not penalize your results. With our Nixxis Contact Suite solution, plan effective outbound call campaigns. The advanced features of the software will allow you to restrict calls to authorized time slots and to precisely manage your attempts.
Voice, chat, email, social media management...
Don’t be afraid of omnichannel anymore! Our solutions cover all channels to ensure a 360° customer experience. Efficient in voice management (inbound and outbound), but also emails, chat and other digital channels, they allow your agents to manage all customer interactions on a single interface.
Most powerful predictive dialer on the market
No, we’re not lying to you. Take advantage of the most powerful dialer on the market and choose between 10 dialing modes to adapt your strategy to your activity and your targets: manual, preview, search, progressive, power, limited power, predictive, callback, reverse IVR, workflow.
Discover
Nixxis Contact Suite
Take 10 minutes to appreciate the ergonomics and the potential of our software!
Discover
Nixxis Contact Suite
Take 10 minutes to appreciate the ergonomics and the potential of our software!
Perfect integration with your favorite software
Maximize the performance of your
Contact Center
They chose us and recommend us
+18%
productivity
“Nixxis has allowed us to organize the work of our production teams completely automatically. We clearly save time and money by maintaining a steady pace with intelligent dialing”
+18%
of sales per hour
“In order to ensure our growth, we needed a stable and reliable partner capable of providing us from the cloud with a top-notch service for our multiple sites. The Nixxis teams have always been there to provide us with the impeccable quality of service that has always been part of our trademark in managing our outbound campaigns.”
+15%
of resolution on first call
“We needed a solution that would increase our overall responsiveness and complaints handling. With Nixxis Contact Suite and its omnichannel configuration, we now have a 360-degree view of our customer interactions and have been able to improve our overall brand perception.”
