Omnichannel messaging platform
Engage your customers on their preferred channels.
Interact via social networks, SMS, chat… and offer them a 360° customer experience, with all their data centralized on the intuitive Nixxis interface.
Interact with your customers on the
channel of your choice
YouTube
Telegram
and many more!
Save time
by automating repetitive tasks
- Create unique rules for managing your online chat. Depending on the request, the chat will refer the contact to the most qualified agent.
- Set up specific settings and rules to create a customer experience that fits your business.
- Track your customers’ interactions with an intuitive interface that centralizes all customer information in real time.
Collaborate in real time
with advisors
- See which advisors are connected so you can send them the requests they would be best able to answer.
- Chat privately with each advisor to provide live information.
- Instantly send regular alerts to all your advisors on the status of call flows or omnichannel requests.
- Supervise your teams effectively by managing the roles, permissions and profiles of your advisors centrally.
Integrate our omnichannel messaging platform with your favorite software!
Access a multitude of features
Agent availability
Optimizes conversation distribution and ensures consistent customer presence. Supervisors can easily adjust schedules, define specific hours, and set availability rules based on workload or required skills.
Satisfaction surveys
Capture customer satisfaction in real time with our personalized surveys sent after each interaction. Gather instant feedback to gain strategic insights, refine your customer experience, and tailor your services to each user’s specific expectations.
Measure your customer satisfaction in real time with customizable questionnaires that are automatically triggered after each interaction.
Forms
Make it easier to collect information with interactive forms embedded directly into your conversations.
Appearance customization
Colors, logos, element layouts, and shortcuts can be configured to optimize agent efficiency and reflect your brand’s visual identity.
Customer journey monitoring
View the complete history of customer interactions across all communication channels, starting from the website. This 360° view gives agents instant access to previous conversations, purchases made, and customer preferences.
Automatic archiving of inactive conversations
Optimize your resource management with intelligent archiving of inactive conversations. The system automatically identifies and archives completed exchanges according to customizable rules.
Two-factor authentication
Strengthen your platform’s security with two-factor authentication. This extra layer of protection ensures that only authorized users can access sensitive data.
Built-in translator
Deliver global customer service: Built-in translator lets your agents instantly communicate with customers around the world in their own language.
Want to delve deeper into this topic? Browse our blog to ensure effective omnichannel communication
Curious to learn more? Explore all our content on the topic
Orchestrate an AI-enriched omnichannel customer experience
Artificial intelligence greatly facilitates omnichannel communication management by creating a seamless and consistent customer experience across all channels used by your customers. Thanks to AI, your customers benefit from seamless interaction: they can start a conversation via your website’s chatbot and continue it over the phone without having to repeat themselves.
They have the opportunity to receive personalized responses based on their complete history, and can benefit from intelligent support available 24/7.
This synergy between AI and omnichannel eliminates communication breakdowns, significantly increases customer satisfaction and strengthens loyalty by offering a unified experience that meets modern expectations for fluidity and efficiency.
New telemarketing trends in 2025
Are you a telemarketing company? Optimizing your telemarketing campaigns is a key lever for improving your results.
In this article, discover the trends that will make telemarketing a powerful conversion tool in 2025: artificial intelligence, voicebots, WhatsApp Business API, and Account-Based Marketing (ABM). You’ll find concrete strategies to build customer loyalty, generate new opportunities, and boost cross-selling.
We will also cover best practices for effective teleprospecting while complying with GDPR and Naegelen law requirements.
WhatsApp Business: the secret to AI-Powered customer service
WhatsApp Business is emerging as the main channel for transforming customer relationships in 2025. With more than 2 billion active users, it guarantees universal accessibility, instant responses, multimedia richness, enhanced security, while being an economical alternative to traditional SMS.
By combining it with artificial intelligence—particularly via Commbox, our key omnichannel partner—companies can automate their interactions while centralizing all exchanges on a single, high-performance platform.
And this is just the beginning of a revolution in customer service management! Find out more in our dedicated article.
Ready to move your call center to
higher speed?
Improve your performance and offer your customers the quality of service they deserve.