Omnichannel communication platform
Engage your customers on their preferred channels.
Interact via social networks, SMS, chat… and offer them a 360° customer experience, with all their data centralized on the intuitive Nixxis interface.
Interact with your customers on the
channel of your choice
YouTube
Telegram
and many more!
Save time
by automating repetitive tasks
- Create unique rules for managing your online chat. Depending on the request, the chat will refer the contact to the most qualified agent.
- Set up specific settings and rules to create a customer experience that fits your business.
- Track your customers’ interactions with an intuitive interface that centralizes all customer information in real time.
Integrate our platform
with your favorite software!
Access a multitude of features
Agent availability
Optimizes conversation distribution and ensures consistent customer presence. Supervisors can easily adjust schedules, define specific hours, and set availability rules based on workload or required skills.
Satisfaction surveys
Measure your customer satisfaction in real time with customizable questionnaires that are automatically triggered after each interaction.
Forms
Make it easier to collect information with interactive forms embedded directly into your conversations.
Appearance customization
Colors, logos, element layouts, and shortcuts can be configured to optimize agent efficiency and reflect your brand’s visual identity.
Customer journey monitoring
View the complete history of customer interactions across all communication channels, starting from the website. This 360° view gives agents instant access to previous conversations, purchases made, and customer preferences.
Automatic archiving of inactive conversations
Optimize your resource management with intelligent archiving of inactive conversations. The system automatically identifies and archives completed exchanges according to customizable rules.
Two-factor authentication
Strengthen your platform’s security with two-factor authentication. This extra layer of protection ensures that only authorized users can access sensitive data.
Built-in translator
Deliver global customer service: Built-in translator lets your agents instantly communicate with customers around the world in their own language.
Collaborate in real time
with advisors
- See which advisors are connected so you can send them the requests they would be best able to answer.
- Chat privately with each advisor to provide live information.
- Instantly send regular alerts to all your advisors on the status of call flows or omnichannel requests.
- Supervise your teams effectively by managing the roles, permissions and profiles of your advisors centrally.
Ready to move your call center to
higher speed?
Improve your performance and offer your customers the quality of service they deserve.