Nixxis helps BPOs maximize the performance of their call centers. Customer service activities, support, telemarketing, sales… our telephony solution allows you to manage all incoming or outgoing customer interactions.

• Call blending
• The most efficient predictive dialer on the market
• ACD (distribution by skills, region, profitability, etc.)
• IVR
• Click-to-call
• Web call back
• Advanced callback rules and overflow strategy
• Customizable supervision module
• Call recordings and transcription
• Customizable reports
• 100% accessible data
• …

Nixxis equips healthcare establishments, laboratories, medical telesecretarial companies… all these players for whom reachability is essential. Health is our most precious asset. It must be managed with the best tools.

• Possible integration with business software (patient monitoring, appointment making, etc.)
• Card pop-up when answering calls
• Multi-line
• Intelligent distribution of contacts (by department, team, emergencies, etc.)
• Advanced overflow strategies to manage call peaks
• Real-time activity monitoring and complete reporting.
• Transcription of conversations with summary
• …

Nixxis supports telecom operators in managing their customer service and implementing effective acquisition campaigns.

• Connection to CRM and other business software
• Speech-to-text transcription and conversation summary
• Intelligent distribution by department, team, region, preferred agent…
• Dialer offering 10 dialing modes to adapt to your prospecting strategy
• Multi-activity campaign to automate the subscriber journey
• Prospecting activities in accordance with the decree Frequency/Schedules
• Advanced callback rules to maximize reachability

Nixxis equips financial services companies (banks, insurance companies, brokers, credit organizations, etc.) and allows them to optimize the monitoring of their customers and strengthen the relationship they maintain with them on a daily basis.

• Integration with different business tools
• Intelligent distribution of contacts by region, agency, services, preferred advisor status
• Contact sheet pop-up
• …

Nixxis facilitates debt collection thanks to omnichannel communication with debtor customers and automation of relaunch processes.

• Integration with different business tools
• Call blending to maximize your agents’ occupancy rate
• Detection of invalid numbers and answering machines
• Segmentation of your databases to refine call strategies
• Advanced callback rules to maximize reachability
• Email and SMS workflow to support outbound call campaigns
• …

Many companies have chosen Nixxis to facilitate the organization of their IT support and the management of customer requests.

• Possible integration with CRM and ticketing tools
• Contact sheet pop-up
• Call history view
• Previous conversation replay
• Distribution of calls and tickets within the same interface
• Distribution by skills and availability of technicians
• Customizable IVR
• Multi-site collaboration
• …

The Nixxis solution equips energy (gas, electricity, fuel, etc.) and water suppliers and allows them to manage all of their customer interactions: from prospecting to collection.

• Integration with different business tools for access to customer files
• Call blending to maximize the occupancy rate of your advisors

• Dialer with 10 dialing modes including preview, progressive, power, predictive

• Intelligent call distribution by region, agency, services, preferred advisor status
• Web call back
• Automation of customer journeys
• …

Nixxis allows transport and logistics companies to manage customer requests smoothly and quickly.

• Connection to CRM and other business tools
• Call blending for management of inbound and outbound calls by the same agents
• Powerful IVR
• Distribution of calls and tickets within the same interface
• Omnichannel response with voice, chat and email channel management.
• …

Nixxis equips donation collection companies and allows them to maximize their productivity while ensuring an exceptional customer experience and near-zero nuisance.

• Dialer offering 10 dialing modes to adapt to your prospecting strategy
• Detection of invalid numbers and answering machines
• Segmentation of your databases to refine call strategies
• Advanced callback rules to maximize reachability
• Email and SMS workflow to support outbound call campaigns
• Preferred advisor status to create a climate of trust with the donor.
• …