Solutions adapted to your objectives
Discover Nixxis solutions designed specifically for call centers and outsourced customer services. Optimize your teams and achieve your business goals with our personalized products and services.
Contact Suite
"I can't achieve my KPI's, I would like to become more efficient and fluid"
- Assign the most competent agent to respond effectively to your customers’ requests.
- Humanize and personalize the customer relationship by designating the preferred agent for each contact.
- Boost the productivity of your agents by minimizing their time spent on breaks or during post-call processing.
- Adapt your activity according to the statistical reports that arise from the performance of your agents.
- Choose the most appropriate dialing method according to your business objectives.
Digital
“Our support agents are not enough and requests are left unanswered, this needs to change”
- Contact your customers directly on their favorite platforms (social networks, email, online chat, etc.).
- Make sure your agents can process each request in real time.
- Establish an intelligent ticketing system to have the complete history of requests and responses for each contact.
- Configure a bot (chatbot / voicebot) to respond to your customers 24 hours a day.
Telecom
Our agents must deal internationally. How to process ?
- Buy minutes internationally. Rates are guaranteed to be the lowest on the market.
- Equip yourself with a SIP / VoIP Trunk.
- Benefit from premium routing and direct, clear connections with your contacts.
Social
“I have to manage the accounts of several companies, I would like to centralize the data”
- Connect all your accounts on a single interface.
- Monitor the publications of your collaborators and the comments of your subscribers.
- Collaborate with your teams and decide in real time to like/publish/comment via the “sentiments” system.
- Access comprehensive statistical reports for each platform.
The right contact center solution at last
to your business objectives
You have to constantly juggle between
inbound and outbound activity?
- Gain productivity by managing these two activities in just one click!
- Distribute calls to the most qualified teams and improve your once & done rate.
- Simplify your processes and ensure an optimal customer experience.
Do your support teams have to manage emails, calls and tickets at the same time?
- Ease the interactions with your customers.
- Reach your customers on their preferred channels with intelligent automation.
- Configure your voice server to guide your customers in a targeted manner.
Your low rate of argumentative contacts is detrimental to your commercial efficiency
- Benefit from an intelligent dialer to preserve your productivity.
- Make your calls easier to manage by ensuring you’re compliant with the law.
- Identify the best agent profile based on the contact file to be processed.
