Adapted solutions
to your goals
Convert more and better with our software!
Discover Nixxis solutions designed specifically for call centers and outsourced customer services. Optimize your teams and achieve your business goals with our personalized products and services.
Call center software
"I can't reach my KPI's, I would like to become more efficient and fluid."
- Assign the most competent agent to respond effectively to your customers’ requests.
- Humanize and personalize the customer relationship by designating the preferred agent for each contact.
- Boost the productivity of your agents by minimizing their time spent on breaks or during post-call processing.
- Adapt your activity according to the statistical reports that arise from the performance of your agents.
- Choose the most appropriate dialing method according to your business objectives.
Omnichannel communication
“Our support agents are not enough and requests are left unanswered, we need to find a solution.”
- Contact your customers directly on their favorite platforms (social networks, email, online chat, etc.).
- Make sure your agents can process each request in real time.
- Establish an intelligent ticketing system to have the complete history of requests and responses for each contact.
- Configure a bot (chatbot / voicebot) to respond to your customers 24 hours a day.
Telecommunications
“Our agents have to deal internationally. What is the solution?”
- Buy minutes internationally. Rates are guaranteed to be the lowest on the market.
- Equip yourself with a SIP / VoIP Trunk.
- Benefit from premium routing and direct, clear connections with your contacts.
Social media monitoring
“I have to manage the accounts of several companies, I would like to centralize the data. Do you have a solution?”
- Connect all your accounts on a single interface.
- Monitor the publications of your collaborators and the comments of your subscribers.
- Collaborate with your teams and decide in real time to like/publish/comment via the “sentiments” system.
- Access comprehensive statistical reports for each platform.
Artificial intelligence
“Our teams are overwhelmed with calls and our abandonment rate is only increasing.”
- Access key exchange information without having to go through the entire recording thanks to the conversation summary.
- Automatically obtain a transcription of lyrics into text, making it easier to analyze and search for specific keywords or phrases.
- Track your agents’ actions with reminders and AI tracking of best next actions.
- Automatically assign tags or labels to conversations based on certain predefined criteria.
Join a large network of users!
Ready to take your call center to the next level?
Ready to take your call center to the
next level?
Improve your performance and offer your customers the quality of service they deserve.