Top five trends that will change
the contact center world

Check out an excerpt!

Top five trends that will change the contact center world


“Our mission at Nixxis is to develop and offer innovative solutions to manage customer interactions. This is to enable companies to respond quickly to new challenges such as constantly evolving communication and consumers with new and increasingly demanding needs.
When the foundations of the Nixxis Contact Suite (NCS) solution were developed in 2006, we already anticipated a world in which Internet Protocol (IP) technologies would be ubiquitous and would multiply the communication channels between consumers and businesses .
When the first operational version of NCS was released in 2008, the iPhone was starting to take over the world and we knew that sooner or later we would have to be able to handle the new means of communication that this internet-centric device would enable.”

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