AXXELERATE YOUR CUSTOMER INTERACTIONS
Enjoy seamless CX with Nixxis Contact Suite – flexible omnichannel contact center software. Connect with your customers at any time, through any channel and get a 360 degree view of your customer interactions.
FAQ
Our free demonstration will show you how Nixxis:
- Increases your agents’ productivity by providing them with all the necessary information and tools at a glance
- Improves the customer experience by consolidating all interactions across channels into a single campaign
- Optimizes your agents’ work with an agile and user-friendly interface for immediate adoption
The majority of our users operate in a cloud environment, which does not require any technical installation. However, upon request, we can install NCS in an On-Premise version.
The data collected through the solution is stored in France, and the software considers a maximum data retention period in accordance with GDPR requirements.
Nixxis Contact Suite can be integrated with all business intelligence solutions, collaborative suites, CRMs, and other business tools.
Some examples include Zendesk, Salesforce, Slack, Zoho, and Monday.com.
Absolutely! Many reports can be exported natively, and it is also possible to develop custom reports. You even have the option to export all the data for further processing in your business intelligence and data analytics tools.
Similarly, you can easily import all your files in CSV or XLS format to create your call campaigns.
We guarantee 24/7 technical support to address all your inquiries.
You can contact us directly through the “Support Center” section.
Although our software is very accessible and intuitive, initial training is provided when implementing the tool. You will also find online resources and have the opportunity to request additional support and training according to your needs.
We guarantee performances for your Call Center
Don't take our word for it, check our customers success stories
+25%
Call Center Productivity
“We wanted a powerful and reliable solution that was open enough to adapt to the needs of our various clients. Whether in customer service or debt collection, Nixxis allows Webhelp to maintain its reputation as a market leader”
+18%
Outbound Sales
“In order to ensure our growth, we needed a stable and reliable partner able to provide us from the cloud with a leading service for our multiple sites. The Nixxis teams have always been there to provide us with flawless quality of service that has always been part of our trademark in the management of our outgoing campaigns.”
+49%
First-Contact Resolution
“We needed a solution that would increase our global reactivity and handling of claims. Thanks to Nixxis Contact Suite and its omnichannel configuration, we now have a 360-dregree view of our clients interactions and could raise our brand’s global perception.”
