The 5 major trends in contact centre technology in 2022 March 7, 2022 No Comments Since the beginning of the covid 19 pandemic, contact centres have experienced strong trends toward a teleworking model (long term 50% of all agents would be working Read More »
WhatsApp for Business is moving towards “conversation-based pricing” December 30, 2021 No Comments This is news that went unnoticed but it’s finally official: On February 1, 2022, WhatsApp changes its billing method from a billing based on sending Read More »