Medical call center software
Nixxis optimizes your medical telesecretariat
Whether you’re a healthcare facility, a laboratory, a medical telesecretary company, or a radiology practice, Nixxis offers a comprehensive solution to maximize your reachability and streamline patient contact management. Because health is our most precious asset, it must be managed with the best tools.
Optimize the management of online interactions with patients
Medical secretariats and call centers are the first point of contact between your patients and your teams.
Whether it is:
- Manage a large volume of inbound calls,
- To schedule appointments,
- Or to transmit results (x-ray, blood test, etc.),
The quality of communication directly influences patient satisfaction and the effectiveness of your services.
At Nixxis, we offer telephony software for your remote secretaries and, more generally, for medical call centers. Our solution is suitable for all types and sizes of organizations, including hospitals, clinics, medical imaging centers, and even pharmacies. Our software centralizes all your communication channels—calls, emails, SMS, and chat—and easily integrates with your medical software to streamline your organization and improve service quality.
A solution for every need
Hospitals
The problems encountered
Hospitals face a massive volume of daily calls: admissions, information requests, internal coordination, and emergency follow-up. Overloaded switchboards cause long waits, lost calls, and patient frustration.
The Nixxis response
Our solution centralizes calls, emails, chat, and SMS into a single interface. Thanks to intelligent dispatch and integration with your hospital information system (HIS), your teams reduce wait times and improve first-contact care.
Radiology and imaging centers
The problems encountered
Radiology offices must manage appointment scheduling, sending reports, and preparing patients for exams. Basic solutions often lead to duplication and wasted time.
The Nixxis response
One-click scheduling, automatic reminders via SMS or email, and immediate access to patient records. The result: fewer absences, an optimized schedule, and more staff available for reception and medical questions.
Pharmacies
The problems encountered
Availability of medications, advice on prescriptions, booking appointments for vaccinations or tests… Pharmacies must respond quickly while managing a large flow of customers at the counter.
The Nixxis response
Intelligent queues, simultaneous call and email handling, and a complete interaction history. Your teams can respond quickly, avoid missed calls, and spend more time providing face-to-face support.
Laboratories
The problems encountered
Laboratories must manage a constant stream of calls and emails regarding test results, scheduling appointments for samples, or advice on preparing for tests. Multiple channels and interactions can lead to errors, duplicates, or delays in reporting results.
The Nixxis response
Nixxis centralizes all interactions on a single platform. Agents quickly access patient history, schedule or confirm appointments, and send automated notifications. Intelligent call distribution ensures efficient management while ensuring patient satisfaction and data compliance.
Why choose Nixxis for your medical call center?
Omnichannel solution
With Nixxis, your teams manage all interactions (calls, emails, SMS, chat, and social media) from a single interface. Conversations are centralized, logged, and accessible in real time, for seamless patient monitoring without loss of information.
Custom integration
The Enterprise edition allows you to connect Nixxis to your existing systems (HIS, RIS, medical CRM, DMP, etc.), avoiding any double entry of patient information.
Real-time reporting
Monitor the performance of your call center using interactive dashboards: average waiting time, number of calls handled, duration of conversations, etc. Easily adjust your teams according to call flows.
Flexibility
Nixxis adapts to all structures, from small clinics to hospitals managing several hundred calls per hour, with a platform that can be fully configured according to your schedules, activity peaks or needs per department.
Key features for the medical sector
Card pop-up
As soon as a call comes in, the patient or contact’s file is automatically displayed. This allows your teams to immediately have all the information they need for personalized and efficient follow-up, improving the quality of service and patient satisfaction.
Multi-line
Manage multiple calls simultaneously with the multi-line feature. Your agents can easily switch between conversations without losing track, optimizing call flow management even during peak hours.
Automatic call distribution (ACD)
Calls are automatically routed to the correct department or agent based on defined criteria (type of request, urgency, specialty). This ensures that each patient is served by the most qualified person, reducing wait times and improving the overall efficiency of the call center.
Transcription of conversations
Every call can be automatically transcribed and summarized, providing a detailed and searchable history. This facilitates case tracking, team coordination, and regulatory compliance, while reducing the time spent manually transcribing conversations.
Managing automated callbacks
Patients can automatically receive appointment reminders via text message or email. This feature reduces no-shows and streamlines scheduling while improving patient communication.
Overflow strategies
During peak periods, Nixxis automatically adjusts call distribution, redirecting calls to other available teams or lines. This prevents overloads, limits call abandonment, and ensures continuous service, even during unexpected traffic.
What do our customers say?
Giphar
The context: Giphar Group initially opted for a ticket management solution which quickly proved to be insufficient compared to the number of outbound and inbound that the sector must manage on a daily basis. Of furthermore, without any visibility into agent activity, the abandonment rate took time to improve and deteriorated customer satisfaction, which is nevertheless essential in this very competitive sector.
After using the Nixxis solution: Nixxis has enabled toGiphar Group toimprove both resolution resolution time but also to optimize the time of its agents with a better distribution of calls thanks to reporting activity of its teams.
Iris Sud Hopistal
FAQs - Software for your medical call center
No. Doctolib is primarily an online appointment scheduling platform for healthcare professionals. Nixxis, on the other hand, serves as an interface between the tele-secretary and the patient, through a comprehensive patient interaction management solution, suitable for medical call centers, tele-secretaries, and healthcare facilities. In addition to being able to integrate with your business tools (HIS, RIS, medical CRM, DMP, etc.), Nixxis allows you to manage all communication channels with your patients and optimize the distribution of work among your teams.
No. Nixxis is an omnichannel platform. This means your teams can manage, from a single interface:
inbound and outbound calls,
emails,
SMS,
online chat,
and even messages from social media (Facebook, WhatsApp, etc.). This centralization avoids confusion between multiple tools and guarantees a unified view of each patient.
Nixxis simplifies the daily lives of your medical secretaries and telesecretaries thanks to:
Centralization: all patient interactions are accessible in the same place.
Automation: automatic callbacks, notifications, sending confirmations by SMS/email.
Intelligent call distribution: based on service, urgency, or availability, to reduce wait times. The result: fewer calls, fewer duplicates, faster service, and better quality of service for your patients.
Yes. Available only in the Enterprise edition, Nixxis has APIs and connectors that allow integration with the majority of software used in the medical sector, including:
Medical CRM
SMR (Shared Medical Record)
HIS (Hospital Information System)
RIS (Radiology Information System)
LIS (Laboratory Information System) This technical compatibility prevents double entry, secures data, and streamlines the transmission of information between your tools and Nixxis.
Yes. Nixxis is designed for multi-site organizations. You can centralize interaction management while maintaining site-specific queues, teams, and distribution rules. This allows for a global view while respecting each organization’s internal organization.
Absolutely. Nixxis complies with regulatory requirements for health data protection, including GDPR and Health Data Hosting (HDS) in France. Data exchanges are encrypted and access to information is strictly controlled.
The initial training provided at the software launch is sufficient for rapid adoption: generally, three days are enough for your remote secretaries to fully utilize the solution. In addition, we offer targeted training sessions based on user profiles—agents, supervisors, administrators—as well as ongoing support throughout your use. A library of freely accessible resources also allows you to improve your skills and explore certain advanced features in detail.
Yes. Real-time dashboards and detailed reports allow you to track key metrics such as average wait time, number of calls handled, answer rate, and conversation duration. This helps you adjust your teams and improve your quality of service.
Yes. Calls can be recorded, archived, and replayed for training, quality control, or regulatory compliance purposes. Recordings are stored securely, with access restricted to authorized individuals.
Yes. Nixxis is 100% compatible with remote and hybrid work. Your teams can connect from anywhere, with simple secure internet access, while retaining all the platform’s features.
Yes. You can set up automatic reminders via text, email, or call to reduce no-shows and inform patients of changes or emergencies.
Ready to move your call center to
higher speed?
Improve your performance and offer your customers the quality of service they deserve.