Debt collection call center software
Nixxis: The software that optimizes your debt collection
Optimize your debt collection operations with a platform designed for call centers. Nixxis helps you manage your customer contacts, automate reminders, and track each case in real time. Increase efficiency, improve your collection rates, and transform debt management into a simple, fast, and efficient process.
Maximize the success of your interactions
with your debtor customers
In debt collection every interaction counts.
A predictive collection schedule, targeted calls, and automated reminders help maximize collection rates while maintaining a professional and respectful relationship with your customers. Every interaction is planned to be relevant and timely, reducing payment delays while maintaining customer satisfaction.
Nixxis centralizes all your communications—calls, emails, text messages, and notifications—on a single, intuitive platform. Follow-ups are scheduled based on each customer’s priorities and history, and every interaction is tracked to ensure compliance with local regulations. The result: more efficient teams, fewer repetitive tasks, and measurable performance to sustainably improve collections.
A solution for every need
Commercial businesses
The problems encountered
Businesses must track large numbers of unpaid invoices while maintaining professional customer relationships. Manual management often results in oversights, repetitive or ineffective reminders, and limited collection rates.
The Nixxis response
Nixxis centralizes all exchanges with debtors, allows you to schedule automatic reminders by phone or email, and provides comprehensive tracking of interactions. Your teams gain productivity and maximize collections while preserving customer relationships.
Banks and financial institutions
The problems encountered
Banks manage high volumes of unpaid credits and receivables. Late payments must be handled promptly and in accordance with legal and regulatory rules, otherwise penalties and litigation may result.
The Nixxis response
Through a single interface and integration with banking systems, your agents can track every file, automate reminders and document every interaction to ensure compliance and accelerate recovery.
Service and insurance companies
The problems encountered
Service and insurance companies must chase up customers for unpaid invoices, contributions, or premiums. Processing times are often long and manual reminders are costly.
The Nixxis response
With Nixxis, your teams can automate reminders, prioritize files based on due dates, and quickly access customer history. The result: more effective reminders and an improved recovery rate.
Why choose Nixxis for your debt collection call center?
Predictive dialer and advanced dialing modes
Nixxis offers the most powerful predictive dialer on the market, along with nine other dialing modes: power dialer, limited power, progressive, manual, preview, and more. Each mode can be configured to your needs, allowing you to optimize your contact rate and call quality.
Call distribution and interaction personalization
Inbound calls are automatically routed to the most qualified agent, based on their skills and the customer’s priority. When a call is answered, a pop-up immediately displays the customer’s profile and history, allowing the agent to personalize the conversation from the first contact and provide faster and more relevant service.
Omnichannel and centralized tracking
Nixxis centralizes calls, emails, text messages, and notifications in a single interface. You can send a text message to alert the customer of an impending call and offer them a convenient time slot, reducing the call-off rate. Every interaction is tracked, avoiding any duplication of information and ensuring complete tracking of customer files.
Reverse and configurable IVR
Our reverse IVR increases the rate of successful contacts by automatically transferring customers to the appropriate agent when a question is detected. The IVR can also operate independently and is fully configurable to suit your needs and follow-up scenarios.
Key features for the debt collection sector
Integration with different business tools
Nixxis easily connects to your existing CRM, ERP, and financial software. All customer information and file history are centralized, reducing duplicate entries, speeding up follow-up processing, and enabling comprehensive interaction tracking.
Call blending to maximize your agents’ occupancy rate
The call blending feature allows your agents to handle inbound and outbound calls simultaneously, optimizing their working time and ensuring maximum occupancy without overloading your teams.
Detection of invalid numbers and answering machines
The system automatically identifies incorrect numbers, unreachable lines or answering machines, so your agents can focus only on contacts likely to succeed, reducing wasted time and increasing campaign effectiveness.
Advanced database segmentation
Nixxis allows you to segment your customer files according to different criteria: account value, age of the debt, risk, payment history, etc. This precise segmentation allows you to define call strategies adapted to each profile and optimize the recovery rate.
Smart callbacks rules
Advanced callback rules allow you to schedule reminders based on customer priority, history, and availability, maximizing reachability and reducing unnecessary attempts.
Email and SMS workflows
Each call campaign can be accompanied by automated messages via email or SMS, informing the customer of an upcoming call or reminding them of a payment schedule, which reduces the no-answer rate and improves debtor responsiveness.
What do our customers say?
Intrum
FAQs - Software for your debt collection call center
Yes. The Nixxis solution is designed to comply with local regulations (allowed time slots, number of attempts, GDPR, etc.). Each campaign can be configured to remain compliant while maximizing the effectiveness of follow-ups.
The Nixxis predictive dialer automatically connects your agents only to calls that are likely to be successful. Combined with answering machine detection, it reduces wasted time and significantly increases the number of payment promises obtained per hour.
Yes. When an agent contacts a customer, a pop-up window appears with their complete history: amount due, due dates, past attempts, and payment status. This helps personalize the message, build credibility, and maintain the relationship.
No. The platform is omnichannel: inbound/outbound calls, SMS, emails, chat. For example, you can send an SMS to notify of an upcoming call and offer a callback slot, which significantly increases the rate of useful contacts.
Yes. Supervisors have access to live dashboards (rate of successful contacts, payment promises, average call duration, etc.) as well as detailed reports to adjust strategy and coach their teams.
With intelligent call dispatch, every inbound call is routed to the most qualified agent. For outbound calls, the system automatically prioritizes scheduled callbacks to maximize contacts and reduce abandonment.
Yes. Nixxis APIs and connectors make it easy to integrate with your ERP, accounting, or CRM software to track payments in real time and avoid double entry.
No. The interface is intuitive and designed for debt collection. Your agents can quickly find all the necessary information on a single customer file. Nixxis also offers training sessions and coaching materials to speed up your adoption.
Follow-ups can be scheduled automatically based on predefined rules (day, time, case priority). Callbacks are assigned to the most relevant agent, ensuring continuity and efficiency in follow-up.
Yes. IVR allows customers who are in debt to call back to directly contact the appropriate person or access an automated menu (balance check, payment confirmation, callback scheduling). This reduces agent workload and improves first-contact resolution rates.
Absolutely. You set your call time slots based on regulations and your own internal policies. Nixxis automatically blocks calls outside of these times.
Ready to move your call center to
higher speed?
Improve your performance and offer your customers the quality of service they deserve.