IVR: The main advantages
28 December 2021
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An Interactive Voice Response (IVR) is a telephony technology that will interact with your customers during a call to put them in touch with the
An Interactive Voice Response (IVR) is a telephony technology that will interact with your customers during a call to put them in touch with the
Voice over Internet Protocol (VoIP) has been at the center of every single interaction since its inception into the world of contact centers. VoIP transmits data from
The omnichannel approach greatly facilitates contact with customers. However, against all expectations, we have very few channels that present the opportunity to use live chat