Nixxis Contact Suite

AI-powered conversational automation

Your journey to personalization and empathy

Your customers now expect 24/7 support from businesses. By integrating chatbots and artificial intelligence, you’ll be able to reduce call spikes and create a seamless call experience while agents have more time to resolve complex issues.

Adopt your customers’ language, know their social media habits and interconnect all the necessary departments (marketing, sales and service) thanks to automation.

Nixxis Contact Suite

AI-powered conversational automation

Your journey to personalization and empathy

Customers now expect 24/7 support from companies. By integrating chatbots and artificial intelligence, you’ll be able to reduce call peaks and create a seamless experience for your customers, while agents will have more time to resolve complex issues.

Adopt your customers’ language, know their social media habits and interconnect all the necessary departments (marketing, sales and service) thanks to automation.

Nixxis Contact Suite

AI-powered conversational automation

Your journey to personalization and empathy

Customers now expect 24/7 support from companies. By integrating chatbots and artificial intelligence, you’ll be able to reduce call peaks and create a seamless experience for your customers, while agents will have more time to resolve complex issues.

Adopt your customers’ language, know their social media habits and interconnect all the necessary departments (marketing, sales and service) thanks to automation.

Nixxis Contact Suite

AI-powered conversational automation

Your journey to personalization and empathy

Customers now expect 24/7 support from companies. By integrating chatbots and artificial intelligence, you’ll be able to reduce call peaks and create a seamless experience for your customers, while agents will have more time to resolve complex issues.

Adopt your customers’ language, know their social media habits and interconnect all the necessary departments (marketing, sales and service) thanks to automation.

Axxelerate your results with AI and automation

Thanks to the AI technology built into Nixxis Contact Suite, connect your customers or prospects with the right person in real time and let automation work wonders. Streamline incredible conversations.

Available in the cloud or on site.

MACHINE LEARNING-ORANGE

Automatic learning

Our machine learning algorithm takes data from other algorithms and combines them to identify patterns. It will produce a continuous set of suggestions that can be used to automate more and more processes and engaging conversations.

CHATBOT & VOICE BOT-ORANGE

Chatbot and Voice Bot

Let chatbots and voice bots handle non-complex questions, and direct more complicated conversations to an agent if necessary. This will smooth out call peaks and provide efficient self-service 24/7, while reducing operational costs.

ADVANCED SCRIPTS ICON -ORANGE

Advanced scripts

They’re at the heart of our automation engine, enabling you to write conversational and non-conversational automation scripts that are far more advanced than traditional chatbots and workflows, yet very easy to use.

Bots avancés et personnalisation pour centre d'appel

Advanced bots

We have developed a unique AI-oriented hybrid chatbot to act as a virtual agent. It understands the content and context of the conversation and executes processes automatically. You can easily develop your own robots in the dedicated studio. They are available on all channels at all times – no coffee breaks …

Right from the start of the conversation with the customer, the robot identifies the problem and quickly provides a solution. If he doesn’t, he transfers it. to an agent effective. Our goal is to gradually make the customer service department completely autonomous!

Bots avancés et personnalisation pour centre d'appel

Advanced bots

We have developed a unique AI-oriented hybrid chatbot to act as a virtual agent. It understands the content and context of the conversation and executes processes automatically. You can easily develop your own robots in the dedicated studio. They are available on all channels at all times – no coffee breaks …

Right from the start of the conversation with the customer, the robot identifies the problem and quickly provides a solution. If he doesn’t, he transfers it. to an agent effective. Our goal is to gradually make the customer service department completely autonomous!

Découvrez les intentions de vos clients avec votre centre d'appel

Discover your customers' intentions

Categorization of customer texts into Intents. It’s a unique approach to machine learning that’s highly accurate, holistic and easy to train.

Découvrez les intentions de vos clients avec votre centre d'appel

Discover your customers' intentions

Categorization of customer texts into Intents. It’s a unique approach to machine learning that’s highly accurate, holistic and easy to train.

Modules pour centre d'appel

A nimble scale

Optimize your agents’ workload and productivity by routing the right conversations/objects to the right agents, at the right time, with full knowledge and flexibility.

Modules pour centre d'appel

A nimble scale

Optimize your agents’ workload and productivity by routing the right conversations/objects to the right agents, at the right time, with full knowledge and flexibility.

+ Over 150 call centers place their trust in us

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed an optimized software to ensure an even more responsive customer support service. Thanks to Nixxis, we were able to have a 360° view of our customers and, ultimately, improve the company's image. Nixxis provided a stable solution that met all of our requirements and automated operations to maintain a competitive advantage.

Axa Assistance

The campaigns are then organized by customer, then in activity by language. lntrum Justitia organizes its staff to maximize results. An integration between Nixxis and the customer's CRM for processing unsuccessful calls is detected by Nixxis via SOLServer and Oracle procedures. It allows the automation of the processing of these files without human intervention. A significant time saving for the agents and the progress of the files for the customer!

Intrum

Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021

Salt

Industry-specific solutions

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