Nixxis Contact Suite

AI-powered conversational automation

Your journey towards personalization and empathy

Customers are now expecting 24/7 assistance from companies. By integrating Chatbots and machine learning intelligence, you will be able to flatten call peaks and create a seamless experience for your customers, while agents will have more time to resolve complex issues.

Understand the language of your customer, know their patterns in regard to social media usage and connect all required services (marketing, sales, and service) through automation.

Trusted by 150+ Global Brands

Trusted by 150+ Global Brands

Axxelerate your results with AI & Automation

With Nixxis Contact Suite imbedded AI-technology, connect your customers or prospects to the right person in real time by letting automation do its wonders. Streamline amazing conversations.
Available on cloud or on-premise.

MACHINE LEARNING-ORANGE

Machine learning

Our Machine Learning algorithm takes the output of some other algorithms and aggregates data to identify patterns. Eventually, it will produce a continuous set of actionable suggestions to automate more and more business processes and conversations.
CHATBOT & VOICE BOT-ORANGE

Chatbot & Voice Bot

Let chatbots and voice bots handle non-complex issues and direct the most complex conversations toward an agent if necessary. This will flatten call peaks, and provide efficient 24/7 self-service while reducing operational costs.

ADVANCED SCRIPTS ICON -ORANGE

Advanced scripts

Being at the core of our Automation Scripts engine which lets you write conversational and non-conversational automation scripts far more advanced than the traditional chatbots and workflows while being very simple to use.

Advanced Bots

We have developed a unique, AI-oriented hybrid chatbot that will serve as your virtual agent. It understands the content and context of the conversation and executes the processes automatically. You can easily develop your own robots in the foreseen studio. They are available on all channels at any time – no coffee break …

From the beginning of the conversation with the client, the bot defines the problem and provides a solution quickly. If it does not, it transfers it to a real agent transparently. Our goal is to gradually make customer service completely autonomous!

Advanced Bots

We have developed a unique, AI-oriented hybrid chatbot that will serve as your virtual agent. It understands the content and context of the conversation and executes the processes automatically. You can easily develop your own robots in the foreseen studio. They are available on all channels at any time – no coffee break …

From the beginning of the conversation with the client, the bot defines the problem and provides a solution quickly. If it does not, it transfers it to a real agent transparently. Our goal is to gradually make customer service completely autonomous!

Discover your customers intents

Categorizing customer texts to Intents. It is a unique Machine Learning approach that is very accurate, holistic and easy to train.

Discover your customers intents

Categorizing customer texts to Intents. It is a unique Machine Learning approach that is very accurate, holistic and easy to train.

Agile balance

Maxime your agents workload and productivity by routing the best fitted conversations/objects to the right agents at the right time with complete business awareness and flexibility.

Agile balance

Maxime your agents workload and productivity by routing the best fitted conversations/objects to the right agents at the right time with complete business awareness and flexibility.

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage.

Axa Assistance

Campaigns are organised by customer, activity and language. Iuris-Link manages its staff in a way to optimize results. Integration has been realized between Nixxis and customer’s CRM to treat unanswered calls detected by Nixxis via SQL Server and Oracle. It allows automating the treatment of these files without human intervention. An considerable saving in time for agents and files advancement!

Intrum

The main benefit as I can see in our case essentially the reporting system. Now, we actually understand what we have to do to exactly fit our customer needs. We also add a post processor IVR to measure our customer satisfaction after each interaction. Reporting is one of the best things in Nixxis because you can really extract whatever you need from the calls. The reporting system of Nixxis is very flexible

Universal Telecom