News

Mobile World Congress Barcelona – CANCELLED

January 29, 2020

CANCELLED - Mobile World Congress Barcelona – 24-27 February 2020 - is the world largest mobile event in the world, bringing together the latest innovations and leading-edge technology alongside today’s most influential visionaries. The event also features extensive learning opportunities [...]

Thomas Vente, new director Nixxis France

December 20, 2019

You read it right... Thomas Vente (sales)!  Coming from a line of merchants, Thomas has always been at the service of the customer as Company Manager, Sales Manager and will become our new General Manager at Nixxis as from January 6, 2020. His background?  Graduated from a business school and [...]

Verixi, new Telecom partner of Nixxis

December 10, 2019

Verixi, the leading challenger operator in fiber optic internet connectivity for businesses, joins forces with Nixxis from January 2020 to offer you in Paris and Belgium, the best omnichannel cloud at the right price. With its own fiber optic network in France and Belgium, Verixi offers a [...]

CONTACT–Customer Service and HR Conference

October 31, 2019

Luc-Francis Jacobs will be keynote on Friday 8th of November at 10.40am during the CONTACT–Customer Service and HR Conference at Balatonalmádi, Budapest about : A realistic view on where is the technology when it comes to 'AI and Omnichannel   Info on this conference days on : [...]

Turkey Call Centers Days

October 31, 2019

Luc Francis Jacobs, will be speaker on Tuesday 5th of November at 12am during the Turkey Call Centers Days at Fairmont Quasar, Istambul about : How to give a customer experience that makes the difference? All informations about this issue : [...]

How will WhatsApp revolutionize your Customer Relations?

October 30, 2019

Although today 80% of conversations between people take place via digital media (WhatsApp, Facebook Messenger, Instagram, SMS, email, etc...), why is it that only 30% of conversations between customers and companies that serve them use these new medias? And even then, those 30% being relatively [...]

Nixxis offers your Summer reading 2019

June 19, 2019

For this edition of our newsletter, we are pleased to offer you your reading of the summer: Our guide on "How to build your Customer Contact Center? Whether you are a complete novice in the way of "setting up a contact center" or an experienced contact center manager you will find throughout [...]

Nixxis Voice: Your Administrative Telephony in the Cloud.

April 17, 2019

Your PABX takes dust and costs you an arm and a leg to maintain? We will help you get rid of this cumbersome and access the telephony of the 21st century. Of course, if you have a Nixxis Contact Suite solution in the Cloud or On Premise, we also allow you to benefit from a completely unified [...]

Artificial Intelligence and Customer Relations

April 2, 2019

Unless you have spent the last 36 months on a distant planet (and even then!), You have certainly had the opportunity to meet every day, at the bend of a feature article, an advertisement, or even a slogan, the term "Artificial Intelligence". Without claiming to be specialists in artificial [...]

Descoping your contact center for PCI DSS compliance

August 1, 2018

To answer the request of many contact centers for security payment solutions Nixxis has started a partnership with PCI Pal, a Fintech company focused on helping run customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS). The challenge Taking [...]

Get ready for the General Data Protection Regulation in time!

July 2, 2018

Regardless of industry or company size, information security has been always a top priority for the majority of contact centers. Coming in May 25, 2018, the General Data Protection Regulation (GDPR) will have a significant impact on any organization that holds or processes personal data pertaining [...]

Nixxis Partners with IINext to offer ground-breaking communication solutions to Telecom market in Morocco

June 18, 2018

We are excited to announce a new partnership with IINext to distribute Nixxis portfolio of cloud-based customer interaction solutions in the Moroccan market. Nixxis and IINext will work hand-in-hand to provide companies with the most complete cloud contact center solutions. Under the agreement, [...]

We are pleased to present our new partner – Centurion & Co!

June 18, 2018

We are pleased to announce a new partnership with Centurion & Co, a leading management and advisory firm from Dubai. Through this alliance, Nixxis strengthens its market position in UAE, with Centurion & Co acting as an authorized distributor of Nixxis Contact Suite. The partnership [...]

How to prevent data leaks in your contact centre?

April 26, 2018

Contact centers are one of the most frequently targeted businesses for security breaches. To protect your customer’s confidential information, you need to equip your company with every necessary tool to outperform criminals. This is why it is important to deploy the right data protection [...]

Interview with Nixxis CEO Luc F. Jacobs during CommunicAsia 2017 in Singapore

September 6, 2017

In this interview Luc. F. Jacobs talks about the advanced IT market in Singapore and the forthcoming opportunities for the EU companies. [youtube v="IuqbU8U7HIE"]

The Future of Outbound Dialing

August 31, 2017

Want to know the secret behind successful telemarketing? It’s all about professional outbound dialing. Even in these times of Automated Digital Marketing based on advanced “SEO” (Search Engine Optimization) or “SEM” (Search Engine Marketing) techniques, telemarketing and telesales are [...]

Summer reading from Nixxis: Digital Marketing vs Customer Relationship

July 26, 2017

Nixxis decides to open the debate on the merits of investments made today in digital marketing while the very basic of proper customer interaction management has not even been set up yet. At the base of any company: customer relations. Who has never lived this horrifying scene where he gets caught [...]

The pros and cons of using the Social Media in a customer service

June 11, 2017

Nixxis shakes the house when it comes to supporting customers over today’s social media. Be careful to whom you give information about your customers, your processes and your failures. Every company wants to make it easy to be contacted by customers. And that’s fair! Still sharing your [...]