News

COVID-19: An opportunity to improve your customer relations

November 12, 2020

The crisis tends to cause economies to contract and affect negatively not only consumers, but also companies, which tend to limit or even postpone their investment plans in customer relations. It’s a mistake! It is now common knowledge that keeping an existing customer costs 6 to 7 times less [...]

How will WhatsApp revolutionize your Customer Relations?

September 24, 2020

Although today 80% of conversations between people take place via digital media (WhatsApp, Facebook Messenger, Instagram, SMS, email, etc...), why is it that only 30% of conversations between customers and companies that serve them use these new medias? And even then, those 30% being relatively [...]

Nixxis at CRM Meetings -Cannes, 4 & 5 november.

September 11, 2020

Customer Relationship & Marketing Meetings is the exhibition-meetings for customer relationship & knowledge, digital marketing and research. It will take place in Cannes on November 4 and 5, 2020. Nixxis, at the cutting edge of technology, will attend this key event and will [...]

SylamTech and Nixxis: A new partnership for West Africa.

August 20, 2020

Sylam Technologies Group, a new Nixxis partner for West Africa, based in Dakar, Senegal. "We have always been convinced of Africa's potential in the area of ​​customer relations. This partnership is a further step in the right direction for us. " Declares Luc Francis Jacobs, CEO of Nixxis [...]

The illusion of unlimited telecom

August 12, 2020

If there is one area in which unlimited possibilities give rise to the craziest fantasies, it is undoubtedly that of telemarketing and telesales. Every production manager can understand that the more your employees talk to your customers, the more likely they are to gather as much information as [...]

[COVID-19] Nixxis Support business continuity plan

March 18, 2020

Dear clients, First of all, we hope that you and your loved ones are well.  Faced with the unprecedented public health crisis, we would like to inform you that the entire Nixxis team is completely ready in order to ensure, without any impact, the continuity of our services and support for all [...]

Axtel & Nixxis : for the agent’s comfort

March 16, 2020

Nixxis and Axtel are proud to be technological partners since many years bringing together the expected communication solutions for offices as well as call centers. Nixxis with its high-qualified rich featured omnichannel solution and Axtel focusing its attention on professional headsets and [...]

Mobile World Congress Barcelona – CANCELLED

January 29, 2020

CANCELLED - Mobile World Congress Barcelona – 24-27 February 2020 - is the world largest mobile event in the world, bringing together the latest innovations and leading-edge technology alongside today’s most influential visionaries. The event also features extensive learning opportunities [...]

Thomas Vente, new director Nixxis France

December 20, 2019

You read it right... Thomas Vente (sales)!  Coming from a line of merchants, Thomas has always been at the service of the customer as Company Manager, Sales Manager and will become our new General Manager at Nixxis as from January 6, 2020. His background?  Graduated from a business school and [...]

Verixi, new Telecom partner of Nixxis

December 10, 2019

Verixi, the leading challenger operator in fiber optic internet connectivity for businesses, joins forces with Nixxis from January 2020 to offer you in Paris and Belgium, the best omnichannel cloud at the right price. With its own fiber optic network in France and Belgium, Verixi offers a [...]

CONTACT–Customer Service and HR Conference

October 31, 2019

Luc-Francis Jacobs will be keynote on Friday 8th of November at 10.40am during the CONTACT–Customer Service and HR Conference at Balatonalmádi, Budapest about : A realistic view on where is the technology when it comes to 'AI and Omnichannel   Info on this conference days on : [...]

Turkey Call Centers Days

October 31, 2019

Luc Francis Jacobs, will be speaker on Tuesday 5th of November at 12am during the Turkey Call Centers Days at Fairmont Quasar, Istambul about : How to give a customer experience that makes the difference? All informations about this issue : [...]

Nixxis offers your Summer reading 2019

June 19, 2019

For this edition of our newsletter, we are pleased to offer you your reading of the summer: Our guide on "How to build your Customer Contact Center? Whether you are a complete novice in the way of "setting up a contact center" or an experienced contact center manager you will find throughout [...]

Nixxis Voice: Your Administrative Telephony in the Cloud.

April 17, 2019

Your PABX takes dust and costs you an arm and a leg to maintain? We will help you get rid of this cumbersome and access the telephony of the 21st century. Of course, if you have a Nixxis Contact Suite solution in the Cloud or On Premise, we also allow you to benefit from a completely unified [...]

Artificial Intelligence and Customer Relations

April 2, 2019

Unless you have spent the last 36 months on a distant planet (and even then!), You have certainly had the opportunity to meet every day, at the bend of a feature article, an advertisement, or even a slogan, the term "Artificial Intelligence". Without claiming to be specialists in artificial [...]

Descoping your contact center for PCI DSS compliance

August 1, 2018

To answer the request of many contact centers for security payment solutions Nixxis has started a partnership with PCI Pal, a Fintech company focused on helping run customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS). The challenge Taking [...]

Get ready for the General Data Protection Regulation in time!

July 2, 2018

Regardless of industry or company size, information security has been always a top priority for the majority of contact centers. Coming in May 25, 2018, the General Data Protection Regulation (GDPR) will have a significant impact on any organization that holds or processes personal data pertaining [...]

Nixxis Partners with IINext to offer ground-breaking communication solutions to Telecom market in Morocco

June 18, 2018

We are excited to announce a new partnership with IINext to distribute Nixxis portfolio of cloud-based customer interaction solutions in the Moroccan market. Nixxis and IINext will work hand-in-hand to provide companies with the most complete cloud contact center solutions. Under the agreement, [...]