News

How to engage customers on social networks

March 2, 2021

According to Hootsuite, 53.6% of the world's population is active on social networks. It has therefore become inevitable for a company not to be present on social networks. Indeed, customers are increasingly interacting with companies via social networks. But how to engage customers on social [...]

How to build a customer database

February 1, 2021

Today, knowing your customers well is becoming a necessity! This is why it is important to have a good customer and prospect database. Indeed, it contributes to develop customer loyalty. Moreover, the better you know about your prospects, the better you can meet their needs. You will thus convert [...]

Optimize you live chat

January 25, 2021

The omnichannel approach greatly facilitates contact with customers. However, against all expectations, we have very few channels that present the opportunity to use live chat to ensure quality customer service and thus increase sales. Live chat, live chat for our English speaking friends, is a [...]

How to optimize your chatbot

January 14, 2021

A chatbot, or conversational agent, is a web tool that automates responses to visitor requests without human intervention. Nowadays, customers expect a constant presence and a high quality of response from the company. It has therefore become essential to put an efficient chatbot in place. [...]

5 ways to build customer loyalty

January 4, 2021

It is always beneficial for a company to build customer loyalty. Indeed, the more senior a customer, the greater its turnover will be. In other words, a loyal customer spends more than an occasional customer. Moreover, competition is so fierce that it is required to establish a great loyalty [...]

IVR: The main advantages

December 28, 2020

An Interactive Voice Response (IVR) is a telephony technology that will interact with your customers during a call to put them in touch with the right person as quickly as possible. Thus, IVR allows you to answer 100% of calls while automating some or all of them. It is important to have [...]

Omnichannel strategy: how does it work?

December 7, 2020

The digitalization of companies is an unavoidable and constantly evolving subject. The behavior of your consumers is constantly changing and your interaction channels are multiplying. Indeed, according to Deloitte, 60% of customers go through at least 2 points of contact. They therefore expect a [...]

What is WhatsApp for Business? Why use it?

December 7, 2020

Your customer relationship must evolve along with the needs of your customers. Today's new generation of consumers expects immediate and accurate answers. That's where WhatsApp for Business comes in. What is WhatsApp for Business?  Here are the main features: Your Business profile: It contains [...]

COVID-19: An opportunity to improve your customer relations

November 12, 2020

The crisis tends to cause economies to contract and affect negatively not only consumers, but also companies, which tend to limit or even postpone their investment plans in customer relations. It’s a mistake! It is now common knowledge that keeping an existing customer costs 6 to 7 times less [...]

How will WhatsApp revolutionize your Customer Relations?

September 24, 2020

Although today 80% of conversations between people take place via digital media (WhatsApp, Facebook Messenger, Instagram, SMS, email, etc...), why is it that only 30% of conversations between customers and companies that serve them use these new medias? And even then, those 30% being relatively [...]

Nixxis at CRM Meetings -Cannes, 4 & 5 november.

September 11, 2020

Customer Relationship & Marketing Meetings is the exhibition-meetings for customer relationship & knowledge, digital marketing and research. It will take place in Cannes on November 4 and 5, 2020. Nixxis, at the cutting edge of technology, will attend this key event and will [...]

SylamTech and Nixxis: A new partnership for West Africa.

August 20, 2020

Sylam Technologies Group, a new Nixxis partner for West Africa, based in Dakar, Senegal. "We have always been convinced of Africa's potential in the area of ​​customer relations. This partnership is a further step in the right direction for us. " Declares Luc Francis Jacobs, CEO of Nixxis [...]

The illusion of unlimited telecom

August 12, 2020

If there is one area in which unlimited possibilities give rise to the craziest fantasies, it is undoubtedly that of telemarketing and telesales. Every production manager can understand that the more your employees talk to your customers, the more likely they are to gather as much information as [...]

[COVID-19] Nixxis Support business continuity plan

March 18, 2020

Dear clients, First of all, we hope that you and your loved ones are well.  Faced with the unprecedented public health crisis, we would like to inform you that the entire Nixxis team is completely ready in order to ensure, without any impact, the continuity of our services and support for all [...]

Axtel & Nixxis : for the agent’s comfort

March 16, 2020

Nixxis and Axtel are proud to be technological partners since many years bringing together the expected communication solutions for offices as well as call centers. Nixxis with its high-qualified rich featured omnichannel solution and Axtel focusing its attention on professional headsets and [...]

Mobile World Congress Barcelona – CANCELLED

January 29, 2020

CANCELLED - Mobile World Congress Barcelona – 24-27 February 2020 - is the world largest mobile event in the world, bringing together the latest innovations and leading-edge technology alongside today’s most influential visionaries. The event also features extensive learning opportunities [...]

Thomas Vente, new director Nixxis France

December 20, 2019

You read it right... Thomas Vente (sales)!  Coming from a line of merchants, Thomas has always been at the service of the customer as Company Manager, Sales Manager and will become our new General Manager at Nixxis as from January 6, 2020. His background?  Graduated from a business school and [...]

Verixi, new Telecom partner of Nixxis

December 10, 2019

Verixi, the leading challenger operator in fiber optic internet connectivity for businesses, joins forces with Nixxis from January 2020 to offer you in Paris and Belgium, the best omnichannel cloud at the right price. With its own fiber optic network in France and Belgium, Verixi offers a [...]