Outbound call center software

Nixxis Contact Suite

Outbound Call Center Software Solution

Engage customers like no one else

Enjoy the best dialing modes available on the market with Nixxis’ outbound call center software. Segment and profile your call lists to create unique engagement with your customers and improve your conversion rate by at least 20%.

Trusted by 150+ Global Brands

Create highly converting Outbound Campaigns and grow your sales

With Nixxis’ full-featured outbound call center software get your organization to achieve better results while boosting agents productivity, on multiple campaigns. Available on cloud or on-premise.

Multi-wave campaigns

Multi-wave campaigns are based on several activities (inbound calls, emails, social media or any other outbound activities) interacting with each other and impacting the next activity to be performed by agents in real time.

Intelligent Call lists

Intelligent call list management uses Nixxis proprietary call list functionalities and dynamically assigns the agents to other campaigns when reaching the end of a call list. Profiling using our dynamic filters improves the efficiency of your outbound activities avoiding to “burn” your precious call lists. All this will increase the productivity of your outbound campaigns by 20 to 25%.

Predictive dialer

Assign calls via the best-in-class algorithm, which calculates continuously when the agent will be free based on multiple proprietary parameters and maximize your agents time.

Give your agents productivity a boost

With its ergonomic and intuitive interface Nixxis’ outbond call center software has been designed for agents to seamlessly deal with everything smoothly on one interface.

Assign skills to your agents to route the best request to the best agent. Investigate the potential value of a call and route it to the agent with the greatest skill and lowest cost to get the best out of your campaigns and give agents access to multiple campaigns through intelligent data capture via CRM, IVR or EPR.

Give your agents productivity a boost

With its ergonomic and intuitive interface Nixxis’ outbond call center software has been designed for agents to seamlessly deal with everything smoothly on one interface.

Achieving client satisfaction

Get real time data and optimize your contact center productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more. Enjoy our advanced “speech-to-text” technology, we can narrow the recordings to specific words or even emotionnal intents!

Achieving client satisfaction

Seamless integration with your tools and current solution

Personalize your customer interaction process with a call center solution that blends with your CRM to meet your customer expectations. Moreover, Nixxis can be integrated to other solutions such as Genesys and give you the best of both worlds.

Seamless integration with your tools and current solution

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed an optimized software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage.

Axa Assistance

Campaigns are organised by customer, activity and language. Iuris-Link manages its staff in a way to optimize results. Integration has been realized between Nixxis and customer’s CRM to treat unanswered calls detected by Nixxis via SQL Server and Oracle. It allows automating the treatment of these files without human intervention. An considerable saving in time for agents and files advancement!

Intrum

The main benefit as I can see in our case essentially the reporting system. Now, we actually understand what we have to do to exactly fit our customer needs. We also add a post processor IVR to measure our customer satisfaction after each interaction. Reporting is one of the best things in Nixxis because you can really extract whatever you need from the calls. The reporting system of Nixxis is very flexible

Universal Telecom