Nixxis Contact Suite
Outbound contact center software
Engage your customers like nobody else
With Nixxis outbound contact center features, take advantage of the best dialing modes available on the market. Segment and target your call lists to create a unique relationship with your customers and increase your conversion rate by at least 20%.
Nixxis Contact Suite
Call center software for premium customer service
The essential first step towards customer satisfaction
Inbound calls form the basis of your customer relations. By combining the expertise of your advisors with the very latest in machine learning and artificial intelligence, you can guarantee optimum quality of service for every one of your customers and prospects. Whatever the channel (voice, digital or even self-care), provide them with answers and assistance, avoiding unnecessary waiting and transfers.
Nixxis Contact Suite
Outbound contact center software
Engage your customers like nobody else
With Nixxis’ outbound contact center, take advantage of the best dialing modes available on the market. Segment and target your call lists to create a unique relationship with your customers and increase your conversion rate by at least 20%.
Nixxis Contact Suite
Outbound contact center software
Engage your customers like nobody else
With Nixxis’ outbound contact center, take advantage of the best dialing modes available on the market. Segment and target your call lists to create a unique relationship with your customers and increase your conversion rate by at least 20%.
Create high-converting outbound campaigns and boost your sales
With Nixxis’ comprehensive outbound contact center software, your company can achieve better results while increasing agent productivity, across multiple campaigns. Available in the cloud or on a server.
Multi-wave campaigns
Multi-wave campaigns are based on several operations (inbound calls, emails, social media or any other outbound activity) that interact with each otherThey have an impact on the next operation to be carried out by the agents, in real time.
Intelligent call lists
This intelligent management uses Nixxis’ patented call list functionality, and dynamically assigns other campaigns to agents when they reach the end of a listing. Profiling with our dynamic filters improves the efficiency of your outbound activities and avoids “burning” your precious call lists. All this will increase the productivity of your outbound call campaigns by 20 to 25%.
Predictive Dialer
Allocate calls via a best-in-class algorithm, which continuously calculates when the agent is free based on multiple proprietary parameters, maximizing your agents’ time.
Give a helping hand to
agent productivity
With its ergonomic, intuitive interface, Nixxis contact center software has been designed so that agents can manage everything seamlessly from a single interface.
Give a helping hand to
agent productivity
With its ergonomic, intuitive interface, Nixxis contact center software has been designed so that agents can manage everything seamlessly from a single interface.
Achieving customer satisfaction
Get real-time data and optimize contact center productivity, even on the move. See live which agents are available, which calls are being answered, completed, queued and much more. Take advantage of our advanced speech-to-text technology, and reduce recordings to specific words or even emotional intentions!
Achieving customer satisfaction
Get real-time data and optimize contact center productivity, even on the move. See live which agents are available, which calls are being answered, completed, queued and much more. Take advantage of our advanced speech-to-text technology, and reduce recordings to specific words or even emotional intentions!
Seamless integration with your current tools and solution
Personalize your customer interaction process with a call center solution that integrates with your customer relationship management software to best meet customer expectations.
Furthermore, Nixxis can be integrated with your other favorite software!
Seamless integration with your current tools and solution
Personalize your customer interaction process with a call center solution that integrates with your customer relationship management software to best meet customer expectations.
Furthermore, Nixxis can be integrated with your other favorite software!
Seamless integration with your current tools and solution
Personalize your customer interaction process with a call center solution that integrates with your customer relationship management software to best meet customer expectations.
Furthermore, Nixxis can be integrated with your other favorite software!
They use Nixxis Contact Suite
We wanted to increase the level of customer satisfaction and needed an optimized software to ensure an even more responsive customer support service. Thanks to Nixxis, we were able to have a 360° view of our customers and, ultimately, improve the company's image. Nixxis provided a stable solution that met all of our requirements and automated operations to maintain a competitive advantage.
Axa Assistance
The campaigns are then organized by customer, then in activity by language. lntrum Justitia organizes its staff to maximize results. An integration between Nixxis and the customer's CRM for processing unsuccessful calls is detected by Nixxis via SOLServer and Oracle procedures. It allows the automation of the processing of these files without human intervention. A significant time saving for the agents and the progress of the files for the customer!
Intrum
Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021.
Salt