Nixxis Contact Suite
Powerful contact center analysis
Understanding your customers’ experience
Take advantage of our flexible reports and analyses. Integrated with NCS, access and download your dashboards with a single click. Quickly identify your contact center’s friction points to create an optimal experience for your customers and agents, and optimize your business processes.
Nixxis Contact Suite
Powerful contact center analysis
Understanding your customers’ experience
Take advantage of our flexible reports and analyses. Integrated with NCS, access and download your dashboards with a single click. Quickly identify your contact center’s friction points to create an optimal experience for your customers and agents, and optimize your business processes.
Nixxis Contact Suite
Powerful contact center analysis
Understanding your customers’ experience
Take advantage of our flexible reports and analyses. Integrated with NCS, access and download your dashboards with a single click. Quickly identify your contact center’s friction points to create an optimal experience for your customers and agents, and optimize your business processes.
Control your customer experience with powerful analytics
With the artificial intelligence technology built into Nixxis Contact Suite, connect your customers or prospects to the right person in real time by letting automation work wonders. Streamline great conversations.
Available in the cloud or on site.
One-click report generation
All your reports are just a click away. They can then be downloaded in pdf, xls, word, ppt, tiff, xml and various other formats.
Fully customizable
You can use hundreds of predefined reports, but you can also create your own, thanks to the retroactive database, which is totally open to the end user.
Powerful analyses
With all these capabilities in the reports, it’s much easier to identify, formulate and achieve objectives. Daily, or even on demand, they can be checked as required.
Customizable reports
Hundreds of predefined reports can be used, but you can also create your own reports, thanks to the retroactive database which is totally open to the end user.
Reports can be drawn up according to the number of agents in a campaign, which is useful for inbound and outbound routes. It’s also possible to access agents’ login times, find out how long they’ve been on break, and find out when they’ve had to handle calls. You can also create SLA reports, qualification reports and call numbers and durations per campaign or agent.
Customizable reports
Hundreds of predefined reports can be used, but you can also create your own reports, thanks to the retroactive database which is totally open to the end user.
Reports can be drawn up according to the number of agents in a campaign, which is useful for inbound and outbound routes. It’s also possible to access agents’ login times, find out how long they’ve been on break, and find out when they’ve had to handle calls. You can also create SLA reports, qualification reports and call numbers and durations per campaign or agent.
Discover your customers' intentions
Speech-to-text algorithms can extract not only the words, but also the intentions and emotions expressed by your customers, to drive your Quality Monitoring solution to automatically populate your evaluation grids.
Speech-to-text algorithms can extract not only the words, but also the intentions and emotions expressed by your customers, to drive your Quality Monitoring solution to automatically populate your evaluation grids.
Discover your customers' intentions
Speech-to-text algorithms can extract not only the words, but also the intentions and emotions expressed by your customers, to drive your Quality Monitoring solution to automatically populate your evaluation grids.
Automated analysis
Reports can be automatically processed periodically, then sent to your own e-mail distribution list or, even better, published on a standard intranet or website. In addition, all or part of the data can also be made available on external FTP servers for further processing.
Automated analysis
Reports can be automatically processed periodically, then sent to your own e-mail distribution list or, even better, published on a standard intranet or website. In addition, all or part of the data can also be made available on external FTP servers for further processing.
They use Nixxis Contact Suite
We wanted to increase the level of customer satisfaction and needed an optimized software to ensure an even more responsive customer support service. Thanks to Nixxis, we were able to have a 360° view of our customers and, ultimately, improve the company's image. Nixxis provided a stable solution that met all of our requirements and automated operations to maintain a competitive advantage.
Axa Assistance
The campaigns are then organized by customer, then in activity by language. lntrum Justitia organizes its staff to maximize results. An integration between Nixxis and the customer's CRM for processing unsuccessful calls is detected by Nixxis via SOLServer and Oracle procedures. It allows the automation of the processing of these files without human intervention. A significant time saving for the agents and the progress of the files for the customer!
Intrum
Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021
Salt