Nixxis Contact Suite
Call center software for premium customer service
The basics of an effective customer relationship
Calls are still the preferred channel for customers to get a quick response. Hence the importance of equipping yourself with a solution allowing intelligent distribution of calls.
By combining the expertise of your advisors with the very latest in machine learning and artificial intelligence, you can guarantee optimum quality of service for every one of your customers and prospects. Whatever the channel (voice, digital or even self-care), provide them with answers and assistance, avoiding unnecessary waiting and transfers.
Nixxis Contact Suite
Call center software for premium customer service
The basics of an effective customer relationship
Calls are still the preferred channel for customers to get a quick response. Hence the importance of equipping yourself with a solution allowing intelligent distribution of calls.
By combining the expertise of your advisors with the very latest in machine learning and artificial intelligence, you can guarantee optimum quality of service for every one of your customers and prospects. Whatever the channel (voice, digital or even self-care), provide them with answers and assistance, avoiding unnecessary waiting and transfers.
Nixxis Contact Suite
Call center software for premium customer service
The basics of an effective customer relationship
Calls are still the preferred channel for customers to get a quick response. Hence the importance of equipping yourself with a solution allowing intelligent distribution of calls.
By combining the expertise of your advisors with the very latest in machine learning and artificial intelligence, you can guarantee optimum quality of service for every one of your customers and prospects. Whatever the channel (voice, digital or even self-care), provide them with answers and assistance, avoiding unnecessary waiting and transfers.
Make sure you always have the right advisor available for your clients.
Boost your company’s performance and your agents’ productivity with Nixxis call center software. Benefit from real-time monitoring of your key indicators and adapt your operations accordingly: personalize your IVR, manage overflow and optimize call blending. Take advantage of the flexibility offered by our cloud-based solution to meet your every business need.
Automatic call distribution (ACD)
Thanks to our call routing system, you can direct your customers to the right team and the right advisor. Manage the distribution of incoming call flows according to agent skill levels, request priority levels, SLAs or business profitability…
Interactive Voice Response (IVR)
Create as many IVRs as needed with characteristics specific to the needs of each activity. Build your ideal customer journey with self-care possibilities, overflow or dissuasion strategies, avoiding harmful waiting.
Multi-activity campaigns
Optimize the productivity of your call center thanks to our exclusive features allowing you to assign your agents to several inbound or outbound and multi-channel activities on the same session.
Maximize the productivity of your agents
With its ergonomic interface that centralizes all customer interactions, the Nixxis contact center software brings unparalleled working comfort to your agents.
Maximize the productivity of your agents
With its ergonomic interface that centralizes all customer interactions, the Nixxis contact center software brings unparalleled working comfort to your agents.
Achieving customer satisfaction
Get real-time data and optimize contact center productivity wherever you are. Check live which agents are available, and whether calls are being answered, completed, queued and more. Thanks to our advanced speech-to-text technology, you can optimize recordings and gain advanced insight into specific words, right down to emotional intent!
Achieving customer satisfaction
Get real-time data and optimize contact center productivity wherever you are. Check live which agents are available, and whether calls are being answered, completed, queued and more. Thanks to our advanced speech-to-text technology, you can optimize recordings and gain advanced insight into specific words, right down to emotional intent!
+ Over 150 call centers place their trust in us
Seamless integration with your current tools and solution
Personalize your customer interaction process with a call center solution that integrates with your customer relationship management software to best meet customer expectations.
Furthermore, Nixxis can be integrated with your other favorite software!
Seamless integration with your current tools and solution
Personalize your customer interaction process with a call center solution that integrates with your customer relationship management software to best meet customer expectations.
Furthermore, Nixxis can be integrated with your other favorite software!
They use Nixxis Contact Suite
We wanted to increase the level of customer satisfaction, and needed an optimized software solution to ensure even greater responsiveness in the customer support department. Thanks to Nixxis, we were able to gain a 360° view of our customers, and ultimately improve the company's image. Nixxis provided a stable solution that met all our requirements and automated operations to maintain a competitive edge.
Axa Assistance
Campaigns are organized by customer, activity and language. Iuris-Link manages its staff to optimize results. An integration was set up between Nixxis and the customer's CRM to handle unanswered calls detected by Nixxis via SQL Server and Oracle. It automates the processing of these files without human intervention. A considerable time-saver for agents and for the progress of files!
Intrum
Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021.
Salt