Nixxis Contact Suite

Inbound Call Center Software Solution

The first checkpoint towards customer success

Inbound calls at the heart of your customer interaction with a combination of human expertise coupled with maximum machine learning and intelligence. Make it easy for every customer to connect with your business across all channels (voice, digital or self-service) and provide them with answers and support.

Trusted by 150+ Global Brands

Trusted by 150+ Global Brands

Create efficient Inbound Campaigns and pathe your way to success

With Nixxis’ full-featured inbound contact center software get your organization to achieve better results while boosting agents productivity on multiple campaigns. Available on cloud or on-premise.

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Automatic Call Distribution (ACD)

Personalize your customer journey by connecting them to the right agents across unified communication channels anywhere around the world.

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Interactive Voice response (IVR)

A well-thought IVR that you can personalize to meet all your needs. Craft unique overflow scenarios, create customer journeys through advanced self-service options, measure customer satisfaction with unique surveys and so much more.
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Omnichannel Campaigns

Blend all your inbound channels together allowing agents to be used flexibly and with optimum accessibility.

Give your agents productivity a boost

With its ergonomic and intuitive interface Nixxis inbound contact center software has been designed for agents to seamlessly deal with everything smoothly on one interface.  
Assign skills to your agents to route the best request to the best agent. Investigate the potential value of a call and route it to the agent with the greatest skill and lowest cost to get the best out of your campaigns and give agents access to multiple campaigns through intelligent data capture via CRM, IVR or EPR.

Give your agents productivity a boost

With its ergonomic and intuitive interface Nixxis inbound contact center software has been designed for agents to seamlessly deal with everything smoothly on one interface.  
Assign skills to your agents to route the best request to the best agent. Investigate the potential value of a call and route it to the agent with the greatest skill and lowest cost to get the best out of your campaigns and give agents access to multiple campaigns through intelligent data capture via CRM, IVR or EPR.

Achieving client satisfaction

Get real time data and optimize your contact center productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more. Enjoy our advanced “speech-to-text” technology, we can narrow the recordings to specific words or even emotionnal intents!

Achieving client satisfaction

Get real time data and optimize your contact center productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more. Enjoy our advanced “speech-to-text” technology, we can narrow the recordings to specific words or even emotionnal intents!

Seamless integration with your tools and current solution

Personalize your customer interaction process with a call center solution that blends with your CRM to meet your customer expectations. Moreover, Nixxis can be integrated to other solutions such as Genesys and give you the best of both worlds.

Seamless integration with your tools and current solution

Personalize your customer interaction process with a call center solution that blends with your Customer Relationship Management software to meet your customer expectations. Moreover, Nixxis can be integrated to other solutions such as Genesys and give you the best of both worlds.

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage.

Axa Assistance

Campaigns are organised by customer, activity and language. Iuris-Link manages its staff in a way to optimize results. Integration has been realized between Nixxis and customer’s CRM to treat unanswered calls detected by Nixxis via SQL Server and Oracle. It allows automating the treatment of these files without human intervention. An considerable saving in time for agents and files advancement!

Intrum

The main benefit as I can see in our case essentially the reporting system. Now, we actually understand what we have to do to exactly fit our customer needs. We also add a post processor IVR to measure our customer satisfaction after each interaction. Reporting is one of the best things in Nixxis because you can really extract whatever you need from the calls. The reporting system of Nixxis is very flexible

Universal Telecom