Nixxis Contact Suite

Powerful Omnichannel Call Center software

With Nixxis Contact Suite, provide your customer and agents with a unique customer and employee experience.

Available on Cloud or on premise.

RELIABLE-ORANGE

Reliable

A trusted contact center solution tested under all conditions by our users

POWERFUL ICON - ORANGE

Powerful

A smooth experience whether iit be inbound or outbound with the best predictive dialer

INTELLIGENT ICON-ORANGE

Intelligent

Automated contact management to seamlessly integrate with your work methods & industry

More than 150+ brands trust us with their CX, why not you?

More than 150+ brands trust us with their CX, why not you?

Advanced features for advanced customer interactions

ADVANCED ACD
Get the right query to the right
agent with our Automated Call Distribution system
and get your CSAT scores through the roof

POWERFUL IVR
A well-thought IVR that allows you
to deal with overflow in waiting queues,
create call-back scenarios or advanced satisfaction
surveys to ensure your customer service inbound
calls stay as smooth as possible

SCRIPT EDITOR
Assist your agents with the best
script editor on the market by creating
personalized agent environments, call speeches
and so much more.
AI-AUTOMATIONS
With our AI-powered solution provide
24/7 assistance via chatbots or
let Nixxis Contact Suite aggregate your data simultaneously.
EASY ANALYTICS
Enjoy 70+ ready-made reports
that you can export and view in one-click
or create your own reports to leverage
the power of analytics and take your customer
interactions to the next level. 24/7 SUPPORT
INTEGRATION
Integrate Nixxis Contact Suite with
your current solution or
with leading CRMs and
automation tools in the market hassle-free.
EASY RECORDING
Record your conversations easily,
filter them to get the high added
value that will help your business,
create custom parameters to initate recording
at specific points and enjoy our advanced
speech-to-text technology to discover up to
the emotionnal intents of your customers
ADVANCED ADMIN
Advanced management of user rights,
assign skills to your agents for better
interactions, create unique campaigns
with easy custom parameters
OMNICHANNEL
Manage all your customer interactions
on any channel within one platform
and get a 360-degree view
of your customers.

Advanced features for advanced customer interactions

Get the right query to the right agent with our Automated Call Distribution system and get your CSAT scores through the roof

Assist your agents with the best script editor on the market by creating personalized agent environments, call speeches and so much more

With our AI-powered solution provide 24/7 assistance via chatbots or let Nixxis Contact Suite aggregate your data simultaneously

Enjoy 70+ ready-made reports that you can export and view in one-click or create your own reports to leverage the power of analytics and take your customer interactions to the next level

Integrate Nixxis Contact Suite with your current solution or with leading CRMs and automation tools in the market hassle-free

Manage all your customer interactions on any channel within one platform and get a 360-degree view of your customers

Record your conversations easily, filter them to get the high added value that will help your business, create custom parameters to initate recording at specific points and enjoy our advanced speech-to-text technology to discover up to the emotionnal intents of your customers

Advanced management of user rights, assign skills to your agents for better interactions, create unique campaigns with easy custom parameters

Become a leader of customer interactions

27%

15%

49%

18%

Customer Story
Decrease average handling time by 27% – Worldline

Customer Story
Increase number of calls handled by agents per day by 15% – Europ Assistance

Customer Story
Increase of first-call resolutions by 49% – Salt

Customer Story
Increase number of sales per hour by 18% – Vipp Interstis

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage.

Axa Assistance

Campaigns are organised by customer, activity and language. Iuris-Link manages its staff in a way to optimize results. Integration has been realized between Nixxis and customer’s CRM to treat unanswered calls detected by Nixxis via SQL Server and Oracle. It allows automating the treatment of these files without human intervention. An considerable saving in time for agents and files advancement!

Intrum

The main benefit as I can see in our case essentially the reporting system. Now, we actually understand what we have to do to exactly fit our customer needs. We also add a post processor IVR to measure our customer satisfaction after each interaction. Reporting is one of the best things in Nixxis because you can really extract whatever you need from the calls. The reporting system of Nixxis is very flexible

Universal Telecom