Nixxis Contact Suite
Contact center performance management
Take employee engagement to the next level
Get real time data and optimize your contact center productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more
Trusted by 150+ Global Brands
Trusted by 150+ Global Brands
Create a productive and rewarding environment for your agents
With Nixxis Contact Suite live supervision and advanced quality monitoring, nurture your employees.
Available on cloud or on-premise.
Live supervision
Get real time data on your contact center operations.
User-friendly platform
At Nixxis, we wanted our solution to be easy of use for those who actually spend tens of hours on it: your agents. We carefully designed the whole agent interface for higher agent adoption.
Advanced Quality monitoring
Advanced “speech-to-text” technology, we can narrow the recordings to specific words or event intents!
Increase your Contact Center quality with our quality monitoring tool
Nixxis Contact Suite includes the ability to voice log (for recording conversations) and to point specific portions of a call record. The recordings include both the agent and the supervisor, but also automatically a script that can be started.
Moreover, our “speech-to-text” technology can give meaningful insights on the intents of the customer
Increase your Contact Center quality with our quality monitoring tool
Nixxis Contact Suite includes the ability to voice log (for recording conversations) and to point specific portions of a call record. The recordings include both the agent and the supervisor, but also automatically a script that can be started.
Moreover, our “speech-to-text” technology can give meaningful insights on the intents of the customer
Supervision made for employee coaching
The NCS Supervisor module gives an insight into quantitative, qualitative and operational results. Each supervisor can determine what they can and want to see. It is possible that some supervisors only access limited information’s. So it is not ‘all or nothing’, so that there may be custom duties assigned to the supervisors of certain teams.”
Supervision made for employee coaching
The NCS Supervisor module gives an insight into quantitative, qualitative and operational results. Each supervisor can determine what they can and want to see. It is possible that some supervisors only access limited information’s. So it is not ‘all or nothing’, so that there may be custom duties assigned to the supervisors of certain teams.”
A software made for its users
Getting agents to adopt a new solution can be a hassle, poor UX is a massive drawback. Nixxis has focused a lot of energy into developing a user friendly interface for agents through which they can navigate easily between call scripts, client information, omnichannel campaigns.
A software made for its users
Getting agents to adopt a new solution can be a hassle, poor UX is a massive drawback. Nixxis has focused a lot of energy into developing a user friendly interface for agents through which they can navigate easily between call scripts, client information, omnichannel campaigns.
They use Nixxis Contact Suite
We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage.
Axa Assistance
Campaigns are organised by customer, activity and language. Iuris-Link manages its staff in a way to optimize results. Integration has been realized between Nixxis and customer’s CRM to treat unanswered calls detected by Nixxis via SQL Server and Oracle. It allows automating the treatment of these files without human intervention. An considerable saving in time for agents and files advancement!
Intrum
The main benefit as I can see in our case essentially the reporting system. Now, we actually understand what we have to do to exactly fit our customer needs. We also add a post processor IVR to measure our customer satisfaction after each interaction. Reporting is one of the best things in Nixxis because you can really extract whatever you need from the calls. The reporting system of Nixxis is very flexible
Universal Telecom
