Nixxis Contact Suite

Contact center performance management

Take employee engagement to the next level

Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.

Nixxis Contact Suite

Contact center performance management

Take employee engagement to the next level

Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.

Nixxis Contact Suite

Contact center performance management

Take employee engagement to the next level

Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.

Create a productive and rewarding environment for your agents

Take care of your employees with Nixxis Contact Suite’s live supervision and advanced quality control.

Available in the cloud or on site.

LIVE SUPERVISION ICON-ORANGE

Live supervision

Get real-time data on your contact center operations.

USER FRIENDLY PLATFORM- ORANGE

Intuitive platform

At Nixxis, we wanted our solution to be easy to use for those who devote dozens of hours to it: your agents. We’ve carefully designed the entire agent interface to make it more user-friendly.

Advanced Quality monitoring-ORANGE

Advanced quality control

Thanks to advanced speech-to-text technology, we can reduce recordings to specific words or event intentions!

Outil de gestion pour call center

Improve the quality of your contact center with our quality control tool.

NCS includes voicelog (conversation recording) functionality, which lets you select specific parts of the recording. The records concern both the agent and the supervisor, and a script that can be started. What’s more, our speech-to-text technology can provide significant insight into the customer’s intentions.

Outil de gestion pour call center

Improve the quality of your contact center with our quality control tool.

NCS includes voicelog (conversation recording) functionality, which lets you select specific parts of the recording. The records concern both the agent and the supervisor, and a script that can be started. What’s more, our speech-to-text technology can provide significant insight into the customer’s intentions.

Outil de gestion pour call center

Supervision for employee coaching

The NCS Supervisor module provides an overview of quantitative, qualitative and operational results. Each supervisor can determine what he or she can and wants to see. Some may only have access to limited information. So it’s not an all-or-nothing proposition. In this way, customized tasks can be assigned to the supervisors of certain teams.

Outil de gestion pour call center

Supervision for employee coaching

The NCS Supervisor module provides an overview of quantitative, qualitative and operational results. Each supervisor can determine what he or she can and wants to see. Some may only have access to limited information. So it’s not an all-or-nothing proposition. In this way, customized tasks can be assigned to the supervisors of certain teams.

Logiciel interfaçable avec Salesforce pour call center

Software made for its users

It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.

Logiciel interfaçable avec Salesforce pour call center

Software made for its users

It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.

Logiciel interfaçable avec Salesforce pour call center

Software made for its users

It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.

They use Nixxis Contact Suite