Nixxis Contact Suite

Omnichannel Call Center Software Solution

A 360 degree view of your customer engagement

Customer today seek a holistic experience. Build your omnichannel customer experience with Nixxis. Our all-in-one solution enables you to engage with your customers across any channel of communication; phone, SMS, video and live chat, WhatsApp, emails and social media channels.

Trusted by 150+ Global Brands

Trusted by 150+ Global Brands

Create cross-channel personalized customer experiences

With Nixxis’ full-featured omnichannel call center software, deal with different customer interactions simultaneously and via multiple channels. Available on cloud or on-premise.

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Integration

Our AI merges with your communication channels & CRM to help your agents recognize customers at any interaction stage within your organization to provide a fast and efficient response.

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Media blending

Media blending across phone, chats, email and social networks helps agents boost their productivity while ensuring a fluid customer engagement process across all communication channels

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Mass whatsapp campaigns

Nixxis Contact Suite is the only omnichannel contact center software with which you can send mass WhatsApp campaigns.

Simultaneously deal with all your customer interactions

The multimedia call center agent interface enables the agent to deal with different customer interactions simultaneously via multiple channels and switch freely between sessions. The interface provides a set of customizable toolbars to handle all multimedia activities. The status of the current contacts is displayed in an intuitive way including both contact-related information and the history of previous interactions.

Simultaneously deal with all your customer interactions

The multimedia call center agent interface enables the agent to deal with different customer interactions simultaneously via multiple channels and switch freely between sessions. The interface provides a set of customizable toolbars to handle all multimedia activities. The status of the current contacts is displayed in an intuitive way including both contact-related information and the history of previous interactions.

Leverage live data to create great CX

Get real time data and optimize your productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more. Enjoy our advanced “speech-to-text” technology, we can narrow the recordings to specific words or even emotionnal intents!

Leverage live data to create great CX

Get real time data and optimize your productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more. Enjoy our advanced “speech-to-text” technology, we can narrow the recordings to specific words or even emotionnal intents!

Seamless integration with your tools and current solution

Personalize your customer interaction process with a call center solution that blends with your CRM to meet your customer expectations. Moreover, Nixxis can be integrated to other solutions such as Genesys and give you the best of both worlds.

Seamless integration with your tools and current solution

Personalize your customer interaction process with a call center solution that blends with your CRM to meet your customer expectations. Moreover, Nixxis can be integrated to other solutions such as Genesys and give you the best of both worlds.

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed optimised software to ensure even more reactivity to the client assistance department. Thanks to Nixxis, we were able to gain a 360° view of customers and ultimately improve the company’s image. Nixxis provided a stable solution that meets all our requirements and automates operations to maintain competitive advantage.

Axa Assistance

Campaigns are organised by customer, activity and language. Iuris-Link manages its staff in a way to optimize results. Integration has been realized between Nixxis and customer’s CRM to treat unanswered calls detected by Nixxis via SQL Server and Oracle. It allows automating the treatment of these files without human intervention. An considerable saving in time for agents and files advancement!

Intrum

The main benefit as I can see in our case essentially the reporting system. Now, we actually understand what we have to do to exactly fit our customer needs. We also add a post processor IVR to measure our customer satisfaction after each interaction. Reporting is one of the best things in Nixxis because you can really extract whatever you need from the calls. The reporting system of Nixxis is very flexible

Universal Telecom