Nixxis Contact Suite
Omnichannel call center software
A 360-degree view of your customers’ engagement
Find out how Nixxis can help you build a holistic omnichannel customer experience. Our all-in-one solution lets you interact with your customers across all communication channels: telephone, SMS, video and live chat, Whatsapp, e-mail and social networks.
With Nixxis Contact Suite, benefit from stable AI technology and ergonomic interfaces to monitor data in real time. Your employees can manage multiple sessions on different channels, meeting the needs of many customers simultaneously. Improve your productivity while ensuring optimal customer engagement.
Nixxis Contact Suite
Omnichannel call center software
A 360-degree view of your customers’ engagement
Find out how Nixxis can help you build a holistic omnichannel customer experience. Our all-in-one solution lets you interact with your customers across all communication channels: telephone, SMS, video and live chat, Whatsapp, e-mail and social networks.
With Nixxis Contact Suite, benefit from stable AI technology and ergonomic interfaces to monitor data in real time. Your employees can manage multiple sessions on different channels, meeting the needs of many customers simultaneously. Improve your productivity while ensuring optimal customer engagement.
Nixxis Contact Suite
Call center software omnichannel
A 360-degree view of your customers’ engagement
Find out how Nixxis can help you build a holistic omnichannel customer experience. Our all-in-one solution lets you interact with your customers across all communication channels: telephone, SMS, video and live chat, Whatsapp, e-mail and social networks.
With Nixxis Contact Suite, benefit from stable AI technology and ergonomic interfaces to monitor data in real time. Your employees can manage multiple sessions on different channels, meeting the needs of many customers simultaneously. Improve your productivity while ensuring optimal customer engagement.
Create personalized customer experiences across multiple channels
With Nixxis’ comprehensive omnichannel call center software, manage different customer interactions simultaneously and across multiple channels. Available in the cloud or on site.
Integration
Our AI merges with your communication channels and CRM to help your agents identify customers at any stage of interaction within your organization, so they can respond quickly and effectively.
Media blending
The fusion of voice, chat, email and social networks enables agents to increase productivity while ensuring a seamless customer engagement process across all communication channels.
Mass whatsapp campaigns
Nixxis Contact Suite is the only omnichannel contact center software with which you can send mass WhatsApp campaigns.
Handle all your customer interactions simultaneously
The call center agent’s multimedia interface enables him or her to handle different customer interactions simultaneously and via multiple channels. The agent can then move freely from one session to another. Current contact status is displayed intuitively, including contact information and history of previous interactions. Through this interface, the agent accesses the scripting tool or any other software (CRM, ERC, etc.) and customized applications.
Handle all your customer interactions simultaneously
The call center agent’s multimedia interface enables him or her to handle different customer interactions simultaneously and via multiple channels. The agent can then move freely from one session to another. The interface provides a set of toolbars to manage all multimedia activities. These toolbars can be customized to suit the agent’s needs. Current contact status is displayed intuitively, including contact information and history of previous interactions. Through this interface, the agent accesses the scripting tool or any other software (CRM, ERC, etc.) and customized applications.
Leverage live data to create excellent CX
Get real-time data and optimize your productivity, even on the move. See live which agents are available, which calls are being handled, completed, queued and much more. Take advantage of our advanced speech-to-text technology, we can reduce recordings to specific words or even emotional intentions!
Leverage live data to create excellent CX
Get real-time data and optimize your productivity, even on the move. See live which agents are available, which calls are being handled, completed, queued and much more. Take advantage of our advanced speech-to-text technology, we can reduce recordings to specific words or even emotional intentions!
Seamless integration with your current tools and solution
Personalize your customer interaction process with a call center solution that integrates with your customer relationship management software to best meet customer expectations.
Furthermore, Nixxis can be integrated with your other favorite software!
Seamless integration with your current tools and solution
Personalize your customer interaction process with a call center solution that integrates with your CRM software to meet customer expectations.
Create unique experiences for your customers, including smooth interactions, tailored inbound scripts and improved customer support.
What’s more, you may already have a piece of software but want to adopt another that has different features to help you.
+ Over 150 call centers place their trust in us
