Nixxis Digital
Connect with your customers on any channel
With Nixxis Digital, interact with anyone, anytime, anywhere on a single, ergonomic interface.
Available on cloud.
Included in Nixxis Contact Suite for a360-degree customer experience
Nixxis Digital
Connect with your customers on any channel
With Nixxis Digital, interact with anyone, anytime, anywhere on a single, ergonomic interface.
Available on cloud.
Included in Nixxis Contact Suite for a 360-degree customer experience
Interact with your customers on the channel of your choice
Complementary software to Nixxis Contact suite, Nixxis Digital covers all digital channels and in particular social networks. Equip your call center with both solutions to guarantee a 360° customer experience!
Easy
Easily manage all your interactions from a single interface.
Powerful
Reach your customers via any channel and create personalized scenarios for unique customer journeys.
Intelligent
Enjoy an AI-automated solution that can do virtually everything for you, even the coffee.
Advanced features for advanced customer interactions
AUTOMATION-IA
With our AI-powered solution, implement bots to personalize your interactions, determine your customers’ intentions and create unique rules for quality journeys.
ACTIONABLE DATA
Easily access your reports and instantly understand how your customer experience is faring.
INTEGRATIONS
Integrate Nixxis Digital with your existing solution or with the market’s leading CRM and automation tools with ease.
OMNICANAL
Manage all your customer interactions, whatever the channel, within a single platform, and get a 360-degree view of your customers.
ADVANCED MANAGEMENT
Create unique rules and assign the right agent to the right query, implement customized settings to create a customer experience that matches your business, track customer interactions on your website to understand potential problems and much more…
Become a leader in customer interaction
27%
15%
49%
18%
Customer testimonial
Average processing time reduced by 27% – Worldline
Customer testimonial
15% increase in the number of calls handled by agents per day – Europ Assistance
Become a leader in customer interaction
Worldline
Average processing time reduced by 27% – Worldline
Europ Assistance
15% increase in the number of calls handled by agents per day – Europ Assistance
They use Nixxis Contact Suite
We wanted to increase the level of customer satisfaction and needed an optimized software to ensure an even more responsive customer support service. Thanks to Nixxis, we were able to have a 360° view of our customers and, ultimately, improve the company's image. Nixxis provided a stable solution that met all of our requirements and automated operations to maintain a competitive advantage.
Axa Assistance
The campaigns are then organized by customer, then in activity by language. lntrum Justitia organizes its staff to maximize results. An integration between Nixxis and the customer's CRM for processing unsuccessful calls is detected by Nixxis via SOLServer and Oracle procedures. It allows the automation of the processing of these files without human intervention. A significant time saving for the agents and the progress of the files for the customer!
Intrum
Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021
Salt