Digital
Connect with your customers on any channel
With Digital, interact with anyone, anytime, anywhere on a single, ergonomic interface.
Available on cloud.
Included in Contact Suite for a 360-degree customer experience
Digital
Connect with your customers on any channel
With Digital, interact with anyone, anytime, anywhere on a single, ergonomic interface.
Available on cloud.
Included in Contact Suite for a 360-degree customer experience
Interact with your customers on the channel of your choice
Complementary software to Contact suite, Digital covers all digital channels and in particular social networks. Equip your call center with both solutions to guarantee a 360° customer experience!
Easy
Easily manage all your interactions from a single interface.
Powerful
Reach your customers via any channel and create personalized scenarios for unique customer journeys.
Intelligent
Enjoy an AI-automated solution that can do virtually everything for you, even the coffee.
Advanced features for advanced customer interactions
AUTOMATION-IA
With our AI-powered solution, implement bots to personalize your interactions, determine your customers’ intentions and create unique rules for quality journeys.
ACTIONABLE DATA
Easily access your reports and instantly understand how your customer experience is faring.
INTEGRATIONS
Integrate Digital with your existing solution or with the market’s leading CRM and automation tools with ease.
OMNICANAL
Manage all your customer interactions, whatever the channel, within a single platform, and get a 360-degree view of your customers.
ADVANCED MANAGEMENT
Create unique rules and assign the right agent to the right query, implement customized settings to create a customer experience that matches your business, track customer interactions on your website to understand potential problems and much more…
Become a leader in customer interaction
Customer testimonial
Average processing time reduced by 27% – Worldline
Customer testimonial
15% increase in the number of calls handled by agents per day – Europ Assistance
Customer testimonial
49% increase in first call resolutions – Salt
Customer testimonial
Sales per hour up 18% – Vipp Interstis
Customer testimonial
Average processing time reduced by 27% – Worldline
Customer testimonial
15% increase in the number of calls handled by agents per day – Europ Assistance
Customer testimonial
49% increase in first call resolutions – Salt
Customer testimonial
Sales per hour up 18% – Vipp Interstis