VoIP – Cybersecurity risks & Best Practices in 2021 December 2, 2021 No Comments Voice over Internet Protocol (VoIP) has been at the center of every single interaction since its inception into the world of contact centers. VoIP transmits data from Read More »
On Premise versus Cloud Based – What factors should we take into consideration before choosing a solution? October 1, 2021 No Comments There are important factors to take into consideration when considering on-premise vs cloud based call center solutions. Here is what you need to know Read More »