Unless you have spent the last 36 months on a distant planet (and even then!), You have certainly had the opportunity to meet every day, at the bend of a feature article, an advertisement, or even a slogan, the term “Artificial Intelligence”.
Without claiming to be specialists in artificial intelligence as may be the neurologist Laurent Alexandre or the mathematician become member of Parliament, Cédric Villani, this document aims only to help you see more clearly between futuristic and/or commercial speeches, and no doubt also, the prescribers of the apocalypse, and the others. All of this, of course, as part of what Nixxis deals with in a central way, the Customer Relationship.
In the presentation below, the Nixxis CEO, Luc F. Jacobs, gives you his vision on the impact of Artificial Intelligence in the area of Customer Relations (presentation given during the Contact Center Conference and Expo in Istanbul).
You can also find the content of this presentation in our new White Paper “Artificial Intelligence and Customers”.