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It’s no secret that customer experience has become the top priority for companies. And to stay competitive, they need

Customer service plays a major role in resolving customer problems. But that’s not all! Indeed, your customer service is

According to Hootsuite, 53.6% of the world’s population is active on social networks. It has therefore become inevitable for

Today, knowing your customers well is becoming a necessity! This is why it is important to have a good

The omnichannel approach greatly facilitates contact with customers. However, against all expectations, we have very few channels that present

A chatbot, or conversational agent, is a web tool that automates responses to visitor requests without human intervention. Nowadays,