How Contact Media improved its multisite management
Nixxis helps businesses manage better
and organize their call center platforms.
Discover how Contact Media, a major player in telemarketing and customer support management, managed to optimize its operational costs while maintaining superior service.
Presentation of
Contact Media
Contact Media Overview
Since 2006, Contact Media has specialized in omnichannel customer relations, offering tailor-made services in telemarketing and call reception.
With a dynamic and passionate team, the company supports its customers with modern infrastructure and advanced technological tools.
Contact Media is committed to providing efficient and personalized solutions, adapted to the specific needs of each client.
Their goals
- Automate and streamline workflows to improve operational efficiency, reduce errors and increase productivity.
- Reduce operational costs while maintaining a high level of service.
- Simplify remote management to enable teams to collaborate effectively from different locations.
- Ensuring optimal software security to protect sensitive customer data in a complex digital environment.
The reasons that pushed Contact Media to choose Nixxis:
Very reliable software
Easy omnichannel management
Software that adapts to the evolving needs of the business.
Nixxis' strengths according to Contact Media
Teams availability
The Nixxis team is available and attentive, and makes it easier to get started with the software thanks to appropriate training.
Scalability of the solution
Thanks to AI, Nixxis optimizes processes and allows Contact Media to obtain better results (drop-out rate and service availability).
High reliability
The solution makes it possible to manage customer interactions without interruptions, thus improving the customer and user experience.