< Return to blog < Return to blog Nixxis at the Customer Experience Directors Gala: A commitment to excellence Customer experience: the foundation of our identity User experience: inseparable from customer experience Our participation in the Gala: sharing expertise, but above all experiences Towards an enhanced customer experience Nixxis’ participation in the Customer Experience Directors Gala on June 3, 2025, is part of an approach consistent with our corporate DNA. Our presence as an official partner of the event organized by the Agora Club of Customer Experience Directors and the Agora Managers Group, demonstrates our ongoing investment in optimizing interactions between companies and their customers. 1. Customer experience: the foundation of our identity At Nixxis, customer experience is the cornerstone of our business strategy. All our solutions are designed to improve the user experience for advisors, supervisors, and managers, as well as for customers. Our 20-year-old proven approach allows us to achieve initial results within the first month of using our software. Over the past year, an average 25% increase in customer satisfaction has been observed among Nixxis users. This performance is explained by a differentiating method: a) An in-depth analysis of customer journeys and precise identification of friction points Before proposing a solution, we take the time to understand. This means analyzing customer journeys in their entirety: from initial contact to after-sales service, including digital and voice channels. Each interaction is scrutinized to detect areas of friction, often invisible at first glance but critical to the perceived experience. Thanks to our data-driven approach and real-time reporting tools, we identify not only problems, but also their root causes—whether organizational, technical, or human. This precision allows us to intervene where the impact will be immediate. b) Development of customized, rather than standardized, solutions To simplify your choice of software, we have developed 3 “ready-to-wear” software packages with our Starter, Essential and Professional editions: ready-to-use, robust, scalable solutions, designed to quickly respond to the most common needs. But each company has its own constraints, specific objectives, and customer relationship culture. And when these requirements exceed the standards, we go further. This is where the Enterprise edition comes in: for custom projects, complex business logic, specific integrations, etc. With Enterprise, we co-build a solution that reflects your brand and is perfectly aligned with your field challenges. Our priority remains operational relevance: the kind that generates rapid gains in efficiency, customer satisfaction, and team engagement. Are you looking for a solution that suits you, one that truly fits your reality? So why settle for a default model? c) Seamless integration of our technologies into existing infrastructures Changing solutions doesn’t have to mean disruption or complexity. One of Nixxis’ strengths lies in our ability to integrate our tools with existing systems, whether cloud, on-premise, or hybrid. We favor open, interoperable architectures that can integrate with existing CRM, ERP, business tools, or analytics platforms. This integration capability facilitates change management, limits transition costs, and enables immediate adoption by teams. In short: our technology adapts to your environment, not the other way around, as is often the case. d) Ongoing training and support for user teams The best technology remains ineffective if it’s not used properly. At Nixxis, support doesn’t stop with solution delivery. We train teams based on their experience, their practices, and their field constraints. Our training is practical, results-oriented, and updated based on the solution’s developments. Beyond initial training, we provide regular monitoring, with steering briefs, guided updates with a database, detailed articles, and proactive assistance. Our goal: to empower each user to take concrete action on the company’s profitability. e) An expert team, from the world of call centers You couldn’t dream of a better place to get tailored solutions to your needs, as most of our employees have been there before you. We understand your needs and always provide the most appropriate solution to your request. Does our solution not cover the entire scope needed to meet your needs? No problem, our extensive partner network allows us to offer you the most relevant complementary tools to make your customer service a true profit center. 2. User experience: inseparable from customer experience Our vision is based on a simple observation: an optimal user experience for employees generates a superior customer experience. This is the very principle of symmetry of attention. A valued customer advisor, well supported in carrying out their mission, will be a committed ambassador for the company and better able to take care of customers. Internal studies conducted with our clients reveal that agents equipped with our solutions reduce their request processing time by 20% while increasing the perceived quality of interactions. This synergy between user experience and customer experience is manifested in every aspect of our solutions with: An intuitive interface reducing the cognitive load of agents The right dose of AI to automate repetitive tasks Instant access to relevant information via an open database (Enterprise edition) Advanced customization of work environments according to user profiles 3. Our participation in the Gala: sharing expertise, but above all experiences The Customer Experience Directors Gala represents an opportunity for Nixxis to connect with the decision-makers shaping the customer relationship of tomorrow and to actively contribute to the evolution of standards in telephony solutions. During this event, participants will be able to discover our approach to the customer journey and our ability to automate it from one end of the customer lifecycle to the other in order to improve operational fluidity and optimize satisfaction. 4. Towards an enhanced customer experience The theme of the 2025 Gala, “For a new customer adventure, the uses of tomorrow’s customer experience“, resonates directly with our vision: to explore, test, and contribute to what will be the new standards of tomorrow’s customer relations. This means integrating emerging uses—such as conversational AI, real-time personalization, and predictive analytics—not as gimmicks, but as concrete levers for improving the customer journey. For Nixxis, improving the customer experience means making every interaction more seamless, more useful, and more human. Even when it’s