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🎓MASTER THE BASICS: Call Center Hosting: Cloud VS On-premise VS Hybrid Cloud, Make the best choice! 🤔
Which type of data storage is best for your Call Center Solution: cloud or on premise? We are here to help you understand both and let you decide which is more accessible, affordable and secured for your company! Today, most Call Center solutions offer both options: you can either go for cloud data storage on a shared or private cloud server or get your solution installed directly on your company servers. However, we’re also going to cover a third option: Hybrid data storage! Let’s start!!! Cloud data storage: the Trendy solution Cloud data storage dramatically soared in 2020 due to the pandemic. Many companies made the shift to cloud-based technology as data can be stored in servers all around the globe. Its overwhelming success is mainly due to the flexibility it offers. Between new hybrid working styles, cost saving, increase need in mobility and scalability. Cloud data storage is all the rage. What are all the pros for cloud-based data storage : Cloud storage has also drawbacks you need to know about : On-premise storage: Old but Gold Alternatively, on-premise storage for Call Center Solutions mean everything’s done internally and taken care of by the owners. The software is purchased, installed on physical hardware owned by the organization and no third-party is involved. You have both the complete ownership and the total cost of ownership. On-premises storage uses your physical location to manage your data. As you own the equipment, you’ll be responsible for its maintenance and management. For your company, on-premise storage is a perfect fit if this matters to you: The Drawbacks of on-premise hosting is listed below. Have a look! A quick overview on hybrid cloud data hosting: The best of both worlds? A hybrid cloud hosting can be the best option as it contains elements from both on premise to cloud-based storage. A hybrid cloud infrastructure depends on the availability of a public cloud platform from a trusted third-party provider, a private cloud constructed either on premise or through a hosted private cloud provider, and effective WAN connectivity between both of those environments. One of the benefits of hybrid is that critical data can be stored on-premise while less confidential one on the cloud. Moreover, an enterprise can use cloud for additional capacity and ease of accessibility. A lot of companies opt for hybrid systems as they cater for flexibility, workload and security. The hybrid cloud model can offer many benefits: Hybrids may have drawbacks too like the two solutions listed above Here’s a rapid overview of the main differences : On-Premise VS Cloud VS Hybrid Storage cloud-based storage on-premise storage Hybrid – Cloud Deployment Resources are hosted on share, private or public cloud server Easy & fast deployement Resources are in house using the company’s infrastructure Server & Software Maintenance is done in-house Lenghty deployment Workloads or resources are hosted on a private company-owned server and a public cloud server Increased data deployment options Cost Low upfront investment Costs are maintained over time and cannot be re High upfront investment but costs are passed on over time Maintenance fees Hybrid cloud users can choose to run their solution on the most cost-effective environment depending on their needs. Control Limited control of data storage except for a private cloud Can present risks of leaking data No risk of loosing data Total Control of data storage by the Company Great if you have sensitive data Risk of loosing data if break down Disasters can be avoided as data can be backed up in several locations and moved around easily Security Security Protocols are included in cloud servers & don’t need internal staff You need to check that the cloud provider has proper credentials & data transmission security protocols Security failures can happen Requires IT staff Complete data security Needs a reliable and secure network Increased security as data can be stored either in the private clound with the companies protocol or on the public cloud where the provider ensures the security of his environment. Compliance involving third-party servers in its compliance framework Data is stored and processed in-house and follows corporate compliance protocols Data can be moved around easily meaning high compliance regarding the data location. Flexibility Minimal up-front cost and lower monthly cost per user High Scalability Agents are restricted to the system’s physical location Not easily scalable Data migration can be done easily since they are stored in different locations. We hope this article gave you better insights on what type of hosting you can come about for your Call Center Solution! If you have any questions or would like more information, drop us a message 😀