Customer experience in healthcare refers to the holistic approach to caring for a patient. It includes everything from the time spent in the waiting room to the quality of medical treatment to the convenience of the online portal and beyond. We know that 53% of companies think their patient-customers are very satisfied with their self-service offerings, but only 15% of patients truly feel that way.
Powered by the best AI, Nixxis Contact Suite enables sentiment and text analysis for agent assistance and intelligent routing.
Communicate with customers on any communication channel: voice, email, social media, text messages and SMS.
Nixxis Contact Suite is available in the cloud or on premise, offering flexibility, rapid implementation and added value.
Enjoy seamless integration with leading CRMs like Zoho, Salesforce, Freshdesk, and more.
Use our hyper-personalized IVR and AI-powered call routing to optimize call center agent workflow when call volume is high.
Ensure consistent and personalized customer experiences with integrated, AI-driven omnichannel quality management.
Today’s patient-customers not only expect a lot from healthcare providers, they are also capitalizing on AI, IoT, mixed reality and other immersive and emerging technologies. This requires the sector to reinvent itself so that companies adapt their operating models so that they can act in the moment…
You want a solution that integrates with your current solution.
Our infrastructure: Stable, reliable and compliant
Powerful software with all the features your business needs
Ensure consistent and personalized experiences for customers
We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.
On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!
Reduce wait time and manage incoming call congestion with a powerful IVR to avoid customer frustration with our advanced features by defining the possibilities of being called back later, getting their place in the queue, the estimated waiting time and many other possibilities.
Configuration of all possible parameters to offer personalized journeys to your customers with a powerful DAA that brings the right resource to the right request.
Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into a single interface for a complete understanding of your customer. With this function you can send invoices, proformas and other similar documents to your patient-consumers via our multi-channel technology.
An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications
Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.
Nixxis allowed us to put agents in blending as easily on admin activities for heavy volumes of activity, as on inbound campaigns which can be different. In collection, there are sometimes some that will arrive from certain customers with large volumes of mail. Nixxis offers impressive agility to be able to maintain activity and quality of service, a volume of lost calls that will be minimal.