Nixxis Contact Suite
Health sector

From patients to clients: improve your care with Nixxis

Customer experience in healthcare refers to the holistic approach to caring for a patient. It includes everything from the time spent in the waiting room to the quality of medical treatment to the convenience of the online portal and beyond. We know that 53% of companies think their patient-customers are very satisfied with their self-service offerings, but only 15% of patients truly feel that way.

Used and trusted by 150+ companies

Cutting-edge CX features for the medical industry

Artificial intelligence

Powered by the best AI, Nixxis Contact Suite enables sentiment and text analysis for agent assistance and intelligent routing.

Omnichannel

Communicate with customers on any communication channel: voice, email, social media, text messages and SMS.

Cloud-based or on-premises

Nixxis Contact Suite is available in the cloud or on premise, offering flexibility, rapid implementation and added value.

CRM integration

Enjoy seamless integration with leading CRMs like Zoho, Salesforce, Freshdesk, and more.

Smart Routing

Use our hyper-personalized IVR and AI-powered call routing to optimize call center agent workflow when call volume is high.

Quality management

Ensure consistent and personalized customer experiences with integrated, AI-driven omnichannel quality management.

What can we do for you?

Today’s patient-customers not only expect a lot from healthcare providers, they are also capitalizing on AI, IoT, mixed reality and other immersive and emerging technologies. This requires the sector to reinvent itself so that companies adapt their operating models so that they can act in the moment…

Integration

You want a solution that integrates with your current solution.

IT

Our infrastructure: Stable, reliable and compliant

Operations

Powerful software with all the features your business needs

User experience

Ensure consistent and personalized experiences for customers

Do you have old software or do you want to integrate your current solution?

We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.

On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!

Easy integrations with all your business tools

Stable, reliable and compliant infrastructure

Stable

We know it. For all of our customers, every second of downtime means a lot of financial loss. Thanks to our current server infrastructure, we are able to avoid almost all the problems you may have encountered before (servers restarting, complete or partial failure).
Reliable

Hosted in France by OVH and in Ireland by AWS Amazon or on your own servers.
Compliant

Secure and protected data with hosting and outsourcing compliant with the ISO 27001 and GDPR recommendations of the National Commission for Computing and Liberties (CNIL), one of the strictest in terms of data protection and use.

Harness the power of data analytics to take your customer experience to the next level

Track your customer satisfaction
Reduce your dropout rate
Reduce your average processing time
Increase your first call resolution rate
Control the % of complaints
Reduce your average claims processing time
Take advantage of over 70 out-of-the-box reports
Incorporate your unique KPIs into custom reports.

Need a more flexible and manageable setup for your agents?

A quality control tool

Personalize your recordings according to the criteria that suits you and take advantage of our advanced "speech-to-text" technology. We can narrow down records to specific words and get real-time data.
An intuitive interface for agents

At Nixxis, we wanted our solution to be suitable and easy to use for those who devote dozens of hours to it: your agents. We have carefully designed the entire agent interface to help them get the most out of the tool.
Are you adopting a hybrid or fully remote working mode? We got you!

Our IP VPN connection allows you to manage your staff working remotely and gives you access to all the information you need!
Skyrocket your productivity with Nixxis

Obtain real-time data and optimize the productivity of your contact center in a future-proof way. See live which agents are available, which calls are handled, in the conclusion phase, in the queue and much more!

Support your customers 24/7

A well-thought-out IVR

Reduce wait time and manage incoming call congestion with a powerful IVR to avoid customer frustration with our advanced features by defining the possibilities of being called back later, getting their place in the queue, the estimated waiting time and many other possibilities.

Provide adequate assistance

Configuration of all possible parameters to offer personalized journeys to your customers with a powerful DAA that brings the right resource to the right request.

Multi-wave campaigns

Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into a single interface for a complete understanding of your customer. With this function you can send invoices, proformas and other similar documents to your patient-consumers via our multi-channel technology.

Integrated softphone

An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications

Provide 24/7 support

Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.

Additional features for the healthcare industry

Unified agent interface

Data Security

Omnichannel capabilities

Self-service portal

IVR system

Call recordings

Inbound and outbound calls

Live Monitoring