Nixxis Contact Suite
Insurance sector
Nixxis Contact suite: respond more quickly to your disaster-stricken customers thanks to our advanced tools adapted to the insurance sector
More than 30% of customers change insurer in the year following a bad experience. When it comes to claims, providing quality customer service in the insurance industry is a major challenge to ensure the loyalty of your customers. With Nixxis Contact Suite solutions, we help you improve your customer experience by providing you with the right tools and technology to accelerate interactions and deliver excellent service.
Used and trusted by 150+ companies
Powerful CX features for the insurance industry
Artificial intelligence
Powered by the best AI, Nixxis Contact Suite enables sentiment and text analysis for agent assistance and intelligent routing.
Omnichannel
Communicate with customers on any communication channel: voice, email, social media, text messages and SMS.
Unified agent interface
View all interaction records, access all communication channels, and route interactions from one easy-to-use agent desktop.
CRM integration
Enjoy seamless integration with leading CRMs like Zoho, Salesforce, Freshdesk, and more.
Smart Routing
With powerful AI and advanced IVRs, direct customers to the right department or agent within your insurance company.
Quality management
Ensure consistent and personalized customer experiences with integrated, AI-driven omnichannel quality management.
What can we do for you?
Do you have old software or do you want to integrate your current solution?
We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.
On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!
Easy integrations with all your business tools
Stable, reliable and compliant infrastructure
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Stable
We know it. For all of our customers, every second of downtime means a lot of financial loss. Thanks to our current server infrastructure, we are able to avoid almost all the problems you may have encountered before (servers restarting, complete or partial failure).
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Reliable
Hosted in France by OVH and in Ireland by AWS Amazon or on your own servers.
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Compliant
Secure and protected data with hosting and outsourcing compliant with the ISO 27001 and GDPR recommendations of the National Commission for Computing and Liberties (CNIL), one of the strictest in terms of data protection and use.
Harness the power of data analytics to take your customer experience to the next level
- Track your customer satisfaction
- Reduce your dropout rate
- Reduce your average processing time
- Increase your first call resolution rate
- Control the % of complaints
- Reduce your average claims processing time
- Take advantage of over 70 out-of-the-box reports
- Incorporate your unique KPIs into custom reports.
Need a more flexible and manageable setup for your agents?
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A quality control tool
Personalize your recordings according to the criteria that suits you and take advantage of our advanced "speech-to-text" technology. We can narrow down records to specific words and get real-time data.
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An intuitive interface for agents
At Nixxis, we wanted our solution to be suitable and easy to use for those who devote dozens of hours to it: your agents. We have carefully designed the entire agent interface to help them get the most out of the tool.
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Are you adopting a hybrid or fully remote working mode? We got you!
Our IP VPN connection allows you to manage your staff working remotely and gives you access to all the information you need!
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Skyrocket your productivity with Nixxis
Obtain real-time data and optimize the productivity of your contact center in a future-proof way. See live which agents are available, which calls are handled, in the conclusion phase, in the queue and much more!
Support your customers 24/7
Reduce wait time and manage incoming call congestion with a powerful IVR to avoid customer frustration with our advanced features by defining the possibilities of being called back later, getting their place in the queue, the estimated waiting time and many other possibilities.
Configuration of all possible parameters to offer personalized journeys to your customers with a powerful DAA that brings the right resource to the right request.
Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into a single interface for a complete understanding of your customer. With this function you can send invoices, proformas and other similar documents to your patient-consumers via our multi-channel technology.
An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications
Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.
Additional features for the insurance industry
Unified agent interface
Data Security
Omnichannel capabilities
Self-service portal
IVR system
Call recordings
Inbound and outbound calls
Live Monitoring
Call quality control
Smart Routing
CRM integrations
Reports and Dashboards
Lead management
One-click dialing
SLA management
Additional features for the insurance industry
Unified agent interface
Data Security
Omnichannel capabilities
Self-service portal
IVR system
Call recordings
Inbound and outbound calls
Live Monitoring
Call quality control
Smart Routing
CRM integrations
Reports and Dashboards
Lead management
One-click dialing
SLA management
Why Our Customers Love Nixxis
Nixxis allowed us to put agents in blending as easily on admin activities for heavy volumes of activity, as on inbound campaigns which can be different. In collection, there are sometimes some that will arrive from certain customers with large volumes of mail. Nixxis offers impressive agility to be able to maintain activity and quality of service, a volume of lost calls that will be minimal.