Nixxis Contact Suite
Public Sector
A government for citizens: Moving from a government-centric to a citizen-centric approach
The public sector is one of the largest service providers in a country, employing around 16.5% of the working population. Delivered by a large number of central and local government departments, the quality of service delivery in these organizations can vary widely, often resulting in an inconsistent and frustrating customer/public experience. With Nixxis Contact Suite, improve the image of the public sector.
Used and trusted by 150+ companies
Industry-leading CX capabilities for federal, state, and local governments
Artificial intelligence
Powered by the best AI, Nixxis Contact Suite enables sentiment and text analysis for agent assistance and intelligent routing.
Omnichannel
Communicate with customers on any communication channel: voice, email, social media, text messages and SMS.
Cloud-based or on-premises
Nixxis Contact Suite is available in the cloud or on premise, offering flexibility, rapid implementation and added value.
Self-service
Use IVRs with natural language processing and set up self-service menus for 311 numbers. Reduce agent and citizen frustration.
Unified reports
Intuitive dashboards that unify data and reporting across all channels to make quality management easy and transparent.
Secure and Compliant
Protect personal information, secure critical information and comply with the privacy policy. Our NCS solution is GDPR compliant.
What can we do for you?
It is important to have a good customer experience, even in the public sector. CX is a perception of how the government provides his services and represents a guarantee of customer satisfaction. NCS helps administrations earn the trust of their citizens by responding to their needs and expectations in time.
Do you have old software or do you want to integrate your current solution?
We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.
On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!
Easy integrations with all your business tools
Stable, reliable and compliant infrastructure
Harness the power of data analytics to take your customer experience to the next level
- Track your customer satisfaction
- Reduce your dropout rate
- Reduce your average processing time
- Increase your first call resolution rate
- Control the % of complaints
- Reduce your average claims processing time
- Take advantage of over 70 out-of-the-box reports
- Incorporate your unique KPIs into custom reports.
Workforce management: functionality that makes your operations more fluid
Support your customers 24/7
Reduce wait time and manage incoming call congestion with a powerful IVR to avoid customer frustration with our advanced features by defining the possibilities of being called back later, getting their place in the queue, the estimated waiting time and many other possibilities.
Configuration of all possible parameters to offer personalized journeys to your customers with a powerful DAA that brings the right resource to the right request.
Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into a single interface for a complete understanding of your customer. With this function you can send invoices, proformas and other similar documents to your patient-consumers via our multi-channel technology.
An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications
Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.
Additional features for the public sector
Unified agent interface
Data Security
Omnichannel capabilities
Self-service portal
IVR system
Call recordings
Inbound and outbound calls
Live Monitoring
Call quality control
Smart Routing
CRM integrations
Reports and Dashboards
Lead management
One-click dialing
SLA management
Additional features for the public sector
Unified agent interface
Data Security
Omnichannel capabilities
Self-service portal
IVR system
Call recordings
Inbound and outbound calls
Live Monitoring
Call quality control
Smart Routing
CRM integrations
Reports and Dashboards
Lead management
One-click dialing
SLA management
Why Our Customers Love Nixxis
Nixxis allowed us to put agents in blending as easily on admin activities for heavy volumes of activity, as on inbound campaigns which can be different. In collection, there are sometimes some that will arrive from certain customers with large volumes of mail. Nixxis offers impressive agility to be able to maintain activity and quality of service, a volume of lost calls that will be minimal.