The public sector is one of the largest service providers in a country, employing around 16.5% of the working population. Delivered by a large number of central and local government departments, the quality of service delivery in these organizations can vary widely, often resulting in an inconsistent and frustrating customer/public experience. With Nixxis Contact Suite, improve the image of the public sector.
Powered by the best AI, Nixxis Contact Suite enables sentiment and text analysis for agent assistance and intelligent routing.
Communicate with customers on any communication channel: voice, email, social media, text messages and SMS.
Nixxis Contact Suite is available in the cloud or on premise, offering flexibility, rapid implementation and added value.
Use IVRs with natural language processing and set up self-service menus for 311 numbers. Reduce agent and citizen frustration.
Intuitive dashboards that unify data and reporting across all channels to make quality management easy and transparent.
It is important to have a good customer experience, even in the public sector. CX is a perception of how the government provides his services and represents a guarantee of customer satisfaction. NCS helps administrations earn the trust of their citizens by responding to their needs and expectations in time.
You want a solution that integrates with your current solution.
Our infrastructure: Stable, reliable and compliant
Powerful software with all the features your business needs
Ensure consistent and personalized experiences for customers
We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.
On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!
Reduce wait time and manage incoming call congestion with a powerful IVR to avoid customer frustration with our advanced features by defining the possibilities of being called back later, getting their place in the queue, the estimated waiting time and many other possibilities.
Configuration of all possible parameters to offer personalized journeys to your customers with a powerful DAA that brings the right resource to the right request.
Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into a single interface for a complete understanding of your customer. With this function you can send invoices, proformas and other similar documents to your patient-consumers via our multi-channel technology.
An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications
Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.
Nixxis allowed us to put agents in blending as easily on admin activities for heavy volumes of activity, as on inbound campaigns which can be different. In collection, there are sometimes some that will arrive from certain customers with large volumes of mail. Nixxis offers impressive agility to be able to maintain activity and quality of service, a volume of lost calls that will be minimal.