Retail and e-commerce
The revolution in retail and e-commerce: choose Nixxis and become a market leader
There is ample evidence that customer experience is the single most important driver of change for business success, especially in the retail and sectors. e-commerce. 89% of consumers have tend to turn to a competitor after a bad customer experience. With NCS, we help you retain your customers and attract new ones through a flawless CX.
Used and trusted by 150+ companies
Impressive CX features for retail and e-commerce
Artificial intelligence
Powered by the best AI, Nixxis Contact Suite enables sentiment and telecommunications analysis.
Omnichannel
Communicate with customers on any communication channel: voice, email, social media, text messages and SMS.
Cloud-based or on-premises
Nixxis Contact Suite is available in the cloud or on premise, offering flexibility, rapid implementation and added value.
CRM integration
Enjoy seamless integration with leading CRMs like Zoho, Salesforce, Freshdesk, and more.
Smart Routing
Use our hyper-personalized IVR and AI-powered call routing to optimize call center agent workflow when call volume is high.
Quality management
Ensure consistent and personalized customer experiences with integrated, AI-driven omnichannel quality management.
What can we do for you?
Do you have old software or do you want to integrate your current solution?
We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.
On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!
Easy integrations with all your business tools
Stable, reliable and compliant infrastructure
Harness the power of data analytics to take your customer experience to the next level
- Track your customer satisfaction
- Reduce your dropout rate
- Reduce your average processing time
- Increase your first call resolution rate
- Control the % of complaints
- Reduce your average claims processing time
- Take advantage of over 70 out-of-the-box reports
- Incorporate your unique KPIs into custom reports.
Need a more flexible and manageable setup for your agents?
Meet your customers where they are
Take advantage of one of the most powerful dialer solutions predictive on the market ! Make your outbound calls without downtime and explode your sales results.
An adapted IVR that allows you to manage call overflows and create callback scenarios to guarantee the fluidity of inbound calls from your customer service.
An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications
Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into one interface for a complete understanding of your customer. With this feature, you can send invoices, pro formas and other similar documents to your patient-consumers via our multi-channel technology.
Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.
Additional features for the retail and e-commerce industry
Unified agent interface
Data Security
Omnichannel capabilities
Self-service portal
IVR system
Call recordings
Inbound and outbound calls
Live Monitoring
Call quality control
Smart Routing
CRM integrations
Reports and Dashboards
Lead management
One-click dialing
SLA management
Additional features for the retail and e-commerce industry
Unified agent interface
Data Security
Omnichannel capabilities
Self-service portal
IVR system
Call recordings
Inbound and outbound calls
Live Monitoring
Call quality control
Smart Routing
CRM integrations
Reports and Dashboards
Lead management
One-click dialing
SLA management
Why Our Customers Love Nixxis
Nixxis allowed us to put agents in blending as easily on admin activities for heavy volumes of activity, as on inbound campaigns which can be different. In collection, there are sometimes some that will arrive from certain customers with large volumes of mail. Nixxis offers impressive agility to be able to maintain activity and quality of service, a volume of lost calls that will be minimal.